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“Very nice hotel and restaurant, BUT...” 4 of 5 stars
Review of Hotel Maya tabasco

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Hotel Maya tabasco
3.5 of 5 Hotel   |   Blvd Adolfo Ruiz Cortinez 907, Villahermosa 86000, Mexico   |  
Hotel amenities
Ranked #6 of 31 Hotels in Villahermosa
Elizabethtown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very nice hotel and restaurant, BUT...”
4 of 5 stars Reviewed August 2, 2014

After leaving this hotel, and having used our credit card in the restaurant, a few days later the card information was used fraudulently online by somebody to make unauthorized purchases. Draw your own conclusions. The hotel and restaurant are splendid, but what happened? The case is being investigated...more later.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
    4
    9
    3
    1
    1
See reviews for
4
1
2
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

Good location, near the bus station. Nice big hotel, with clean rooms with everything you need. Very big, comfy beds. The best bit is the swimming pool, which is set in a nice garden and well maintained.
The food was also nice and the staff friendly and helpful.

Stayed June 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Gerente at Hotel Maya tabasco, responded to this review, August 5, 2014
Dear Fiona,

First of all, I would like to thank you very much for taking the time to write a review. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended.

The main goal we have in Maya Tabasco is make our guest feel like at home.

We thank you and hope to be your home in Villahermosa Tabasco again.

Cordially.

Arturo Villaseñor R.
General Manager
Hotel Maya Tabasco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merida, Mexico
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 17, 2013

The hotel is old, you can see that it has improved, but still has several shortcomings.

On my first visit, my pillow smelled musty, the bed was very hard and uncomfortable, the decor is very old.

On my second visit, the room was better, a single bed, spacious and comfortable, no bad smells.

The bathrooms are old and look ugly in some details.

Restaurant food is good but can be better to eat elsewhere.


The waiter rudely treated us while we were in a business meeting.

Room Tip: Choose the single big bed room.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Gerente at Hotel Maya tabasco, responded to this review, January 14, 2014
Google Translation
Estimado Joselo, gracias por tomarse el tiempo de retroalimentar su experiencia en esta su casa, sin duda como bien lo menciona estamos haciendo importantes renovaciones e implementando actividades que contribuyan a la comodidad y satisfacción de nuestros huéspedes, el equipo de ama de llaves tiene la misión de brindar el cuidado necesario para que nuestras habitaciones cumplan con las condiciones necesarias que todo hotel 4 estrellas debe brindar, respecto de la calidad de alimentos y servicio de nuestro restaurante, estamos también implementando comida típica Tabasqueña y mas importante, excelencia y amabilidad en el trato de nuestros meseros.
Una vez mas agradezco en nombre de todo el personal sus comentarios y esperamos tenerlo de vuelta en esta su casa y que disfrute su estancia con nosotros, sera un placer conocerlo personalmente y ponerme a sus ordenes.

Saludos cordiales.
Arturo Villaseñor R.
Gerente General
Hotel Maya Tabasco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Maya tabasco

Address: Blvd Adolfo Ruiz Cortinez 907, Villahermosa 86000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Villahermosa
#3 Spa Hotel in Villahermosa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Maya tabasco 3.5*
Reservation Options:
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Also Known As:
Best Western Maya Tabasco Hotel Villahermosa
Best Western Villahermosa
Villahermosa Best Western
Hotel Maya Tabasco Villahermosa, Mexico

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