Wow....A couple of friends and myself went to the hotel to use their beach facilities. It was said that Arnos Vale is the "BEST" place to snorkel but I'm still waiting on the fishes to arrive, and to make matters worse they didn't have enough equipment to facilitate my small crew of four, two life jackets only and no life guards at all.Everything went wrong from the time we got there, besides the point where they have not enough road signs guiding anyone that wish to find this place of "BEAUTY" . I initially called to get all info on their beach facilities, I was dealt with a chap called Phillip he was most helpful and made ARNOS sound like the best place to be, but on arrival things took a turn for the worst. Staff was having an open argument using obscene right in front of guests, the swimming pool was horrid!!!! dirty and very nasty, the washrooms looked like water has not been run in months, cobweb all over the sinks,showers and ceiling, poor lighting and endless mosquitoes. I was even yelled at by the female owner of the place for parking somewhere that clearly did not have any signs about not parking. Is that costumer service??? I will never recommend this horrible place. Very run down and mismanaged. I don't even want to imagine what these rooms or any other part of this hotel look like. Totally unacceptable!!!!
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