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“Staff not the best” 3 of 5 stars
Review of Novotel Sydney Rooty Hill

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Novotel Sydney Rooty Hill
4.0 of 5 Hotel   |   33 Railway Street, Rooty Hill, Blacktown, New South Wales 2766, Australia   |  
Hotel amenities
Ranked #1 of 1 hotels in Rooty Hill
Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Staff not the best”
3 of 5 stars Reviewed December 27, 2012

This hotel would be ok if not for the snobbish staff at the front counter. They are rude and stuck up when dealing with people. I was lazy and this is why I went back again this month after declaring 13 months ago I would not go back again.

Definitely will not go back again - too many others that gave better service and allowed you to pay the deposit online and in cash and it is only $50 for your stay.

Their rooms may be reasonably priced but their room service and mini bar are over the top. Why would you use room services or the mini bar when you are 5 mins from a shopping centre and there is the club and Dominos Pizza close by for cheaper meals. Their pricing is not in line with what is around them.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, January 13, 2013
Thank you for taking the time to tell us about your experience at Novotel Sydney Rooty Hill. I am disappointed that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Kind Regards,
Mark Maybury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 12, 2012

Dreary hotel located in the dreariest of suburbs; adjacent Rooty Hill RSL. Rooms ok, nothing flash, restaurantsdelivered bland food accompained by an even blander wine list. Promotes itself as a non smokers hotel yet during my stay other guests completely ignored that condition. When I spoke with the mannger he cheerily advised that these were "guests" whose bills were paid in advance and that those guests ignored that non smoking rule. He did attend my room and judiciously sprayed deoderiser that frankly did nothing. Felt that whilst sleeping I probably passively smoked half a carton.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, January 13, 2013
Thank you for taking the time to tell us about your experience at Novotel Sydney Rooty Hill. I am disappointed that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Kind Regards,
Mark Maybury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2012

Great room configurations.
Parking and Security is good.
Location close to big shopping centre.
Friendly staff. Food is reasonably priced.
3 negatives - no pool and room service is very slow and tv reception poor.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, January 13, 2013
We very much appreciate your comments regarding your recent stay at the Novotel Sydney Rooty Hill.

With facilities such as Rooty Hill RSL, AMF bowling, One55 Health & Fitness adjacent to the property and both Blacktown International Sports Park and Eastern Creek within 3km of the hotel certainly makes for an enjoyable and convenient stay.

Thank you again for sharing your experience, and we hope to see you on your next visit to the region.

Mark Maybury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2012

The room was very big, the beds were comfortable. Next to the RSL was very handy for dinner. You had to drive if you wanted to go to the shops. It was close to were we needed to go and the staff were friendly.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, January 13, 2013
Thank you for staying with us at Novotel Sydney Rooty Hill and for taking the time to comment, it is much appreciated.
It is pleasing to hear of your positive experience at Novotel Sydney Rooty Hill and I look forward to welcoming you to our hotel again soon.
Kind Regards,
Mark Maybury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Sydney Rooty Hill

Address: 33 Railway Street, Rooty Hill, Blacktown, New South Wales 2766, Australia
Location: Australia > New South Wales > Greater Sydney > Blacktown > Rooty Hill
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Rooty Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Rooty Hill 4*
Reservation Options:
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Also Known As:
Novotel Sydney Rooty Hill Hotel Rooty Hill
Holiday Inn Sydney

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