The stay was terrific however - we have an issue withthe charging of Breakfast on Day 2. We had paid cash on the Saturday morning with no problem. But on the Sunday morning we also paid cash but then recieved a charge on my credit card for the same breakfast after we had travelled back to our home.
My wife called the hotel and the person would not accept that we had paid cash. We noticed on teh day that the girl attending to our cash payment had to get help from another staff member, but it still came out wrong. We had completed the docket as requested. We are expecting to have the credit card charge reveresed however we are not confident that this is going to happen. My wife felt that the person on the phone was not going to take any action. although only $27 the way this has been dealt with is very disappointing.
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- Also Known As:
- Novotel Sydney Rooty Hill Hotel Rooty Hill
- Holiday Inn Sydney