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“Account Tracking - Breakfast” 4 of 5 stars
Review of Novotel Sydney Rooty Hill

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Novotel Sydney Rooty Hill
4.5 of 5 Hotel   |   33 Railway Street, Rooty Hill, Blacktown, New South Wales 2766, Australia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Rooty Hill
Certificate of Excellence 2014
Sydney
1 review
“Account Tracking - Breakfast”
4 of 5 stars Reviewed November 18, 2012

The stay was terrific however - we have an issue withthe charging of Breakfast on Day 2. We had paid cash on the Saturday morning with no problem. But on the Sunday morning we also paid cash but then recieved a charge on my credit card for the same breakfast after we had travelled back to our home.
My wife called the hotel and the person would not accept that we had paid cash. We noticed on teh day that the girl attending to our cash payment had to get help from another staff member, but it still came out wrong. We had completed the docket as requested. We are expecting to have the credit card charge reveresed however we are not confident that this is going to happen. My wife felt that the person on the phone was not going to take any action. although only $27 the way this has been dealt with is very disappointing.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, December 12, 2012
Thank you for your post. It is always a pleasure to receive positive feedback.

As we strive to continuously improve the quality of our services; it is only through such feedback that we can truly understand our business from our guest’s perspective.

Thank you again for sharing your experience and we look forward to welcoming you back to the Novotel Sydney Rooty Hill.

Mark Maybury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

Traveler rating
    378
    220
    46
    13
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Newcastle, Australia
1 review
5 of 5 stars Reviewed November 14, 2012

great value, huge room, beautiful facility and good customer service. What more could you want. Parking was easy. we didnt eat there so cant comment on the food , easy to get to the novotel as its on the same premisis as the roooty hill rsl

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, December 12, 2012
Thank you for staying with us at Novotel Sydney Rooty Hill and for taking the time to comment, it is much appreciated.
It is pleasing to hear of your positive experience at Novotel Sydney Rooty Hill and I look forward to welcoming you to our hotel again soon.
Kind Regards,
Mark Maybury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 stars Reviewed November 7, 2012

Received a accessible shower facility on request, no questions asked. Great roomy area, clean and fresh. Great location and good amenities near by. Will make a habit of stay there on my next visit. very Friendly and helpful staff.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, November 8, 2012
We very much appreciate your comments regarding your recent stay at the Novotel Sydney Rooty Hill.

With facilities such as Rooty Hill RSL, AMF bowling, One55 Health & Fitness adjacent to the property and both Blacktown International Sports Park and Eastern Creek within 3km of the hotel certainly makes for an enjoyable and convenient stay.

Thank you again for sharing your experience, and we hope to see you on your next visit to the region.

Mark Maybury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Rooty Hill

Address: 33 Railway Street, Rooty Hill, Blacktown, New South Wales 2766, Australia
Location: Australia > New South Wales > Greater Sydney > Blacktown > Rooty Hill
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rooty Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Sydney Rooty Hill 4.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Novotel Sydney Rooty Hill Hotel Rooty Hill
Holiday Inn Sydney

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