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“Disappointing” 2 of 5 stars
Review of Hotel La Vieille Maison

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Hotel La Vieille Maison
Le Bourg, 24320 Saint-Paul-Lizonne, France   |  
Hotel amenities
Junction 21
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
2 of 5 stars Reviewed September 8, 2008

Hotel was very quaint and in a lovely setting but the owners were obviously getting fed up at the end of the season. This was their first season and it showed. Attention to detail lacking. No change of bedding during 8 day stay. Cups and glasses in the room not washed or replaced. Breakfast just cereal and pain au chocolat and croissants every day but they did buy us some yoghurt and made us toast after a couple of days. Evening dinner was the same meat and fish every night with just a change of sauce. Vegetables didn't seem to change at all. We requested an early breakfast on our last day as we needed to leave early but no-one turned up. We had to find some milk in the kitchen and leave without coffee or tea. I guess they didn't care as we had paid our bill the night before. Not good. I think they are just catering for the people who stay a night or two and not for those who are there for a week or more. When we requested a refund and a small amount of compensation (only asked for 16 euros) we were told that as we had used the internet twice for about 10 minutes each time that the refund would cover the charge for that. No charge was mentioned at the time at all. Very unprofessional.

  • Liked — Peace and tranquility
  • Disliked — Breakfast
  • Stayed September 2008
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDYnEGGIE, Owner at Hotel La Vieille Maison, responded to this review, March 2, 2009
As mentioned in the above review, it is our first year and we have made a few mistakes which we apologise for.

We strive to please every single one of our customers, whether staying one night or one week, and we ask that our guest inform us if they have any problems or issues so that we can rectify these immediatly. Unfortunaley the above guests said nothing of there problems , which makes it very hard to sort out their concerns.

Our menu changes on a weekly basis, we use fresh local ingredients from the surrounding markets and buy depending on what is available for that time of year. We could easily go and buy from the cash and carry or supermarket, making it easier to change the menu and vary it more, but we support the local communities and will only by from the markets and local suppliers. Maybe we did have the same vegetables on the menu, but not all week. The two nights that the above guest's ate yes, but these are fresh from our garden, and very tasty. No one else staying during that time seemed to mind.

I apoligise for missing breakfast, that was a mistake on my part and there is no excuse for something like that.

We pride ourselves on our attention to detail and a friendly relaxed atmosphere in a beautiful corner of the world and we encourage and appreciate all feedback so that we can improve our service to you and make your stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    34
    17
    2
    2
    0
See reviews for
9
31
1
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
East Sussex
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
Reviews in 20 cities Reviews in 20 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 29, 2008

La Vielle Maison is an old french farm house full of character and very charming.This is a family run business and you are made to feel very welcome. They have created a very relaxing environment.I found the food to be very good,alot of the fruit and veg used are grown within the grounds of the hotel.
I suggest a visit to Brantome whilst you're there.Google it -It's gorgeous.

  • Liked — Peaceful
  • Disliked — Pool was not in use yet.It was only April but very warm so I could have done with a dip.
  • Stayed April 2008, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Scotland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2008

We enjoyed our break at this lovely family run hotel. The owners were very welcoming and did all they could do to make our stay enjoyable. Although it was sunny during the day the nights were still chilly in early April, so they provided additional heating in the bedroom. The room was comfortable and well furnished and the food excellent. A great base for exploring the Dordogne, with opportunity to relax by the pool or take a walk along the quiet country roads.

  • Liked — The character of the hotel, the warm welcome and the food.
  • Stayed April 2008, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Vieille Maison

Address: Le Bourg, 24320 Saint-Paul-Lizonne, France
Location: France > Aquitaine > Dordogne > Saint-Paul-Lizonne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Saint-Paul-Lizonne
Price Range (Based on Average Rates): $
Number of rooms: 7
Official Description (provided by the hotel):
Small family run hotel, nestled in the small, quiet hilltop village of St Paul Lizonne, surrounded by stunning countryside and panoramic views. We have 9 en-suite rooms, each with a view over the surrounding hilltops. A large pool awaits those lazy summer afternoons and meals can be served either in our oak beamed restaurant or on the terrace where you can relax and soak up the atmosphere over our locally sourced menu and regional wines. ... more   less 
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