We stayed in room 22, a nice suite on the top floor, up some 50+ stairs, at an early bird booking cost of £130 per night it should be nice, especially as the birthday girl was paying for us to stay.
We were there for a birthday party, so after a delay ridden 4 hour drive we were looking forward to a good shower before going down stairs for 4.30pm. After trying to get a decent flow for 10 minutes my wife gave up so I had a go, a waste of time. Clearly there was a problem with the water, or lack of it. I went back down to reception to complain and had the girl behind the desk explain to me how to work the shower, I must still have had the word idiot on my forehead due to the lack of water in the shower! I explained I know how to use a shower and again told her it was not working. I was told someone will be up to sort it out, so off I went again up the 50+ stairs. By now we were late for the start of the party and after 10 minutes I started down the stairs but was met by a member of staff who was on his way up. After a few minutes he agreed the shower was not working properly, he would see what he could do but we may have to change room. I explained that we were now half an hour late for the party, we had unpacked and were now dressed to go downstairs and that there was no point. I expressed my opinion that the shower could not have just broke and surely someone had mentioned it before and got a shrug.
As it was after 5 o'clock, we were last to arrive, but a good time was had by all and we made our way up the stairs at about 11.30pm, on arrival at our room, despite the "swipe card" lighting up the lock, the door would not open, we tried everyway possible several times and then I made my way down the 50+ stairs and had the man at reception re-boot my swipe card. I returned up the stairs and still had no luck with the door, so this time my non too happy wife went down the stairs, this time met by one of the senior female members of staff who could not believe that we were unable to get in the room and came up personally to show us how to do it, my wife must also have still had idiot on her forehead from the lack of shower, at least that's how it came across. The member of staff strode up to the door and made a point of the swipe across the target area so we could learn from it and the door stayed put. She also tried a few different ways and got nowhere, so she tried her own personal card that that was attached to her waist and yep got as far as us morons. I mentioned to her that for £130 per night we not only expected to get a working shower in the room but also be able to use the bed. Out came the walkie talkie to get help and then she was off.
I followed her down a few minutes later when it was obvious she was not coming back and found 3 members of staff behind the desk looking for something to solve the problem, then another person appeared and walked past me with a screw driver and was walking towards the stairs so I followed him and was greeted with "can I help you sir", and there was me thinking I was invisible, we arrived at our door and after checking it he went to another door and started taking the door locking section apart and got the batteries out and then took our lock apart and installed the batteries in our door and it opened first time, well after 25 minutes. We suggested that we would expect to be able to get into our room when we wanted not have to wait half an hour and was told that the hotel could not do anything about the batteries running out, I asked how often do they have to be replaced and was told about every year or so. I would have thought that if you are charging a minimum of £130 per night you could afford to replace the 4 batteries every six months and not have a problem or pissed off guest in the first place.
The next morning on checking out, and our host took a few of the ladies to the Spa, I mentioned to the reception that as our friend had spent a lot of money, we were not the only guests staying, and she had taken a party of guests over to the spa, I was sure the hotel could do something for her because of the lack of maintenance on our room and that this was not the only problem our friend had had during the organisation of the weekend, and was told they would see what they could do.
I won't mention any figures spent or how much was knocked off the bill, but on a quick calculation in my head of roughly how much our friend spent on the bedrooms, the party room, evening food for 40+ guests, breakfasts, spa treatments and how much reduction had been given, I don't think she was very impressed by about half of one per cent off the bill, that's customer service for you, not.
avoid room 22 this week!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I’m so sorry that you were disappointed by your experience staying with us at Albrighton Hall Hotel & Spa in Shrewsbury.
I appreciate the feedback and rest assured that we take all feedback very seriously, and will be looking into the points raised in order to address them correctly, in order to prevent them from happening again.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.