I went to this hotel on a spa break with my daughter in August. The hotel staff, grounds, welcome, food, cleanliness and room were without fault. It was quite a different story in the spa. We had gone on a spa package which included a half hour treatment, on entry to the spa we asked for the use of a robe and slippers and were very reluctantly given them by a receptionist who looked like she had been sucking lemons. The tea and coffee making facilities were abysmal, no tea bags and Luke warm water, which meant we had to buy coffees in the hotel lounge, dressed in our swimming suits and robes! Then the back massage, this was good but only lasted 15 minutes, felt decidedly shortchanged. We were then told to have a drink of water and there were no clean glasses and just a drop of water in a decanter. The staff were bordering on rude. How different an experience to the lovely hotel staff, it must be a totally different manager, that's all I could think. I think it's a shame because I would recommend the hotel. It the spa experience would put me off.
- Official Description (provided by the hotel):
- 300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Indoor pool, gym, squash courts, sauna, steam room, solarium and beauty treatments. 24 hr room service. Free parking. ... more less
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- Also Known As:
- Mercure Albrighton Hall Hotel Shrewsbury
- Albrighton Hall Hotel
- Accor Albrighton Hall Hotel Shrewsbury