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“Amazing Customer Service at the Stoke by Nayland Hotel, Golf & Spa” 4 of 5 stars
Review of Stoke by Nayland Hotel, Golf & Spa

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Stoke by Nayland Hotel, Golf & Spa
4.0 of 5 Hotel   |   Keepers Lane, Leavenheath CO6 4PZ, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Leavenheath
Essex, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Amazing Customer Service at the Stoke by Nayland Hotel, Golf & Spa”
4 of 5 stars Reviewed July 2, 2014

From arrival to departure departure you cannot fault the customer service at this hotel.
The spa facilities are excellent as are all the staff within the spa. We were in a room with a view of the golf course and the beds were very comfortable. cant wait to go back!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, August 5, 2014
Thank you for your lovely comments about our staff and the spa. I will make sure they receive your praise. I think I can speak for the staff when I say that we do hope to see you again soon for another spa treatment or maybe just a little hotel getaway.
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373 reviews from our community

Traveler rating
    197
    109
    42
    17
    8
See reviews for
40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 1, 2014

On arrival we were told our request for a room with a view of the gold course had been met. The staff were all very friendly and helpful. The leisure facilties are lovely and some of the best I've used in a UK hotel. We had dinner in the hotel and HIGHLY RECOMMEND this to all - it was delicious. The whole stay was very pleasant and relaxing. We we definitely be returning!

Room Tip: Ask for view of the golf course to avoid looking at the carpark.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, August 5, 2014
So glad we were able to accommodate your ‘room with a view’ request and that you highly recommend our facilities and dinner. Brilliant comments. They really mean a lot so thank you very much! Can’t wait to see you again.
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Great Missenden, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

Six of use have just arrived back from a couple of days at this Hotel, Spa and Golf venue. What is there not to like, lovely clean accommodation, superb food, service and great friendly staff who are not afraid to smile! This is our first time at this venue, like other golfing groups tend to move around year on year, some years great golf, indifferent accommodation, something is not quite right every year. You wont get that here at Stoke-by-Nayland, the whole package is top quality and great value for money. Have no fear we will be returning next year! Thank you for looking after our every need.

Room Tip: I suppose ask for one over looking one of the two great gold courses, we overlooked the 9th on the G...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, August 5, 2014
Thank you for your fantastic comments! We are very pleased to hear that you and your golf group will be back again next year. Look forward to welcoming you.
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 26, 2014

Went here on a 'summer daze' deal. Was £80 pppn and worth every penny. Room was immaculate and very cosy. The price included a 3 course dinner (with the option to upgrade to an a la carte menu for an extra £6 which we did and was amazing!!) in their 2 rosette restaurant. It also included a buffet style breakfast which was also very good. The staff were very friendly and couldn't do enough. I misplaced my car keys when we arrived and they went above and beyond to help me out and within a few hours there was a knock at the door with someone delivering them to me. Couldn't thank them enough for that!! We also paid and extra £28 each for a mud therapy in the spa and this too was amazing. Staff knew their stuff and it was a great experience. So to sum up, I couldn't recommend this place enough and will definitely return. Thanks guys for a great weekend.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, 4 weeks ago
Great to hear that our team reunited you with your misplaced car keys, I’m sure that was a huge relief. Overall it sounds like you have a wonderful stay with us, which is fantastic. We hope to welcome you back very soon to experience more of the lovely treatments we have to offer.
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Buckingham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014 via mobile

Dear Ms. Rendall,

Last week the Old Laggs golf group visited your hotel and complex for 3 days. We are a group of 16 who go off every June to play 3 days of golf and this was our 18th year. Our normal practice is to choose a new venue each year but for the last 3 years we have returned to Stoke by Nayland which has been driven by a unanimous vote to return to your hotel. We are already booked in for next June. We have also brought some of our wives for a few days in the winter months over the last 3 years so you have certainly captured us.

It is all too easy to accept good service without recognising it and people generally find it easy to complain but are reticent to compliment and say thank you. So I am writing to you to thank you and all of your team for giving us 3 exceptional days. You even arranged the weather for us! All of your staff are a credit to you in all Departments, they are all friendly and helpful and are prepared to go the extra mile to ensure good service. We all commented that even the chambermaids said good morning to us who do not normally have direct contact with the guests.

Clearly you have moved on a lot in the last 3 years, the hotel improvements are excellent but so too are the golf courses and the top quality food remains. The Gainsborough had of course been set up for the PGA Seniors but the Constable was equally as good.

It is unusual to find businesses like yours and due credit must go to you and your team for providing such an exceptional experience. Thank you very much and long may it continue.

Kind regards,

Dave


  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, 4 weeks ago
Thank you very much for your fabulous feedback! We are very pleased to hear that you have been coming back here for the past 3 years, and we hope that you choose to come back again in 2015. Looking forward to welcoming you back next year.
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Ipswich, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 6, 2014

I visited for a Spa Day during the PGA Senior Tour event. It was very quiet and we didn't have any issues even though the rest of the site was busy.

We had a very warm welcome and the staff all day were excellent. The pool and Spa areas are clean with loads of comfortable sun loungers and we could sit outside in the sunshine which was lovely.

The lunch was basic but tasty.

The best thing were the treatments which were excellent. I couldn't make any criticism at all. I completely chilled out.

All in all a super day and I will definitely return.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, 4 weeks ago
What fantastic feedback! We are very pleased that you had such a lovely day. Thank you for sharing your comments. Looking forward to seeing you again soon.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2014 via mobile

Stayed here for a wedding in May/June, booked a double room. Checking in was swift and easy, the staff were polite and helpful. Room was great, shame we were overlooking the car park, but someone has to I suppose.
The bathroom was lovely and clean to a high standard. The breakfast and food that came as part of the wedding was very nice and well presented.
Overall it was a lovely time away in a pretty location.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this review, 4 weeks ago
Many thanks for your great feedback from you weekend wedding stay. Cleanliness is extremely important to all at the hotel, so these comments are very welcome and fantastic to pass onto the team. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Stoke by Nayland Hotel, Golf & Spa

Address: Keepers Lane, Leavenheath CO6 4PZ, England
Location: United Kingdom > England > East Anglia > Suffolk > Leavenheath
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Leavenheath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stoke by Nayland Hotel, Golf & Spa 4*
Official Description (provided by the hotel):
Considered to be the finest venue of its kind in East Anglia, Stoke by Nayland Hotel, Golf & Spa offers 80 luxury hotel rooms, two 18-hole championship golf courses, together with a range of function rooms for weddings, business or corporate meetings, conferences and team building. The hotel also boasts a fully featured spa, gym and fitness facilities and is the perfect venue for spa treatments, pamper days or luxury spa breaks. Located within an area of outstanding natural beauty this is simply an idyllic place to relax and explore the stunning Constable countryside surrounding the hotel, along with the many places of historic interest and charm. ... more   less 
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Also Known As:
Stoke By Nayland Hotel, Golf And Spa
Stoke By Nayland Hotel, Golf Hotel Leavenheath
Best Western Colchester
Colchester Best Western

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