We stayed in the 3 bedroom beachfront townhouse (B02 & B07) for six nights. The first one we stay in (B02) had an overpowering sewage gas smell in the master bedroom. It was so bad we couldn't use the bedroom or ensuite. We complained about it immediately and were given one excuse after another from the reception staff. They told us that it was due to the way the wind was blowing and that we should wait a few days! When the smell didn't go away they eventually (after much complaining) offered us another villa that was nowhere near the standard of the beachfront houses. We were shocked at the way we were treated. No offer of a discount. The manageress was very unsympathetic and hardfaced - she couldn't careless about our holiday. We found out that the beachfront houses on both sides were available - but still the manager did not offer us one of these. It was only when we got our holiday agent in England involved that eventually we were offered another beachfront house. The most shocking thing was that once we moved into B07 other holiday makers moved into B02 the very next day - with the sewage gas problem unresolved! On the plus side the houses have great views of the sea and are very comfortable. If you are lucky enough to have no problems while you holiday here then I'm sure you'll enjoy your stay. But if you have a problem - don't expect it to be sorted out. Our whole experience was let down by poor management. Think twice about booking your holiday here - there are much better options available.
- Also Known As:
- Holiday Residences At Praia D'el Rey Resort Portugal/Amoreira
- Official Description (provided by the hotel):
- Holiday Residences, your self-catering home in Praia D'EL Rey. Stay at the Praia D’El Rey Golf & Beach Resort and there's a huge range of self catering accommodation to choose from. Choose from a five-star villa with a private pool to a fully equipped townhouse or apartment overlooking the golf course, with access to communal pools. As you would expect, all our self-catering properties are furnished to a very high standard and include satellite TVs, music systems, fully equipped kitchens and bathrooms plus you'll receive a welcome food pack on arrival. With the privacy of your own apartment, townhouse or villa and the service of a hotel, with maid service every two days, you'll enjoy nothing less than a perfect holiday! You can also get preferential rates and tee-times at the award-winning Praia D’El Rey golf course, as well as special rates at the Atlantic Coast Spa, the Praia D’El Rey Tennis Centre and many other resort facilities. ... more less
- Reservation Options:
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