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“Hospitality which makes you feel at home” 5 of 5 stars
Review of Highlands Country House

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Highlands Country House
5.0 of 5 Hotel   |   36 Tennant Road, Kenilworth 7708, South Africa   |  
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Hotel amenities
Ranked #1 of 1 hotels in Kenilworth
Bonn, Germany
1 review
2 helpful votes 2 helpful votes
“Hospitality which makes you feel at home”
5 of 5 stars Reviewed January 10, 2011

I am used to travel and to spend a lot of my life time in hotels due to my profession - I am a consultant. However, I have never experienced such warm and personal hospitality as at Highlands. From the first moment on, you realize you are not an anonymous guest, you are somebody who are really welcome to come and to stay. If you would like, you will be introduced to other guests. If you do not, you can stay alone and enjoy quiet beautiful places which there are so many at Highlands. What a relief and lovely suprise to enjoy these tailor made service and hotel surroundings in our globalized and standardarzied world. What should I say? Initially I booked 2 weeks and extended to 4 weeks... And actually could stay even longer.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
South Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2010

I can only speak highly of this wonderful boutique 5 star hotel. I spent three nights here and wish it was more. I came from one night at the Mount Nelson hotel so can directly compare it to what they offered. Highlands Country House beats the Mount Nellie hands down. Twice the value for half the price. Its worth the drive out to the suburbs to enjoy the tranquility of an old and elegant part of Cape Town. Shops not far away in Main Road.

Highlands Country House is a historic Sir Herbert Baker home and a protected national monument that has been wonderfully restored and furnished in a luxurious English country style - no faux Africa here. No modern comfort has been neglected. From my upstairs room I had a wonderful view over the city to the mountains of the coast, from which a light house winked at night.

The staff truly made me feel like I was at home in the traditional way it used to be done in South Africa - I used to live in SA so remember those days well. Fresh flowers in the bedroom and bathroom. Tea or coffee brought on an elegant tray with white linen and china any time of the day or night. A lavish breakfast is included with scrumptious bacon and eggs on offer. The room was serviced while I was gone and again in the evening with a chocolate left on the pillow. The staff very pleasant and well trained.

Carol the owner and her manager Jane are delightful. I was taken on a tour of the house and saw several of the unoccupied rooms - the decor and styling is outstanding with each room different. The formal garden revived after a shower of rain but is inspiring with lavish green plantings and touches of white, yellow and purple flowers. Fish ponds and fountains make each corner of the garden intriguing. Two lovely swimming pools and an onsite spa complete the picture.

At short notice they arranged a private dinner party for me and four guests. We started in the cosy bar choosing from the wide selection of quality whisky and home made canapes. We then moved to the formal dining room which we had to ourselves. The food was superb and we finished with the best creme brulee I have ever tasted, courtesy of chef Nathan. Port in crystal glasses completed the meal. The dinner coincided with Earth Hour which was marked by switching off the lights and bringing out candles.

I will certainly be back and recommending this to others.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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west sussex
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 21, 2009

It was a great way to start our holiday. The staff and management are great. We had a balcony room which I could highly recommend. Be warned the cat can be a night time visitor (very friendly).

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolkuk
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 13, 2008

If you want to be really looked after by Carol-the owner from 2 years- and her really good tem this is the place. A luxurious historic house easy to get to and go from to the sights. Lots of very large bedrooms all amazingly furnished but homely- amazing garden with 2- yes 2 big pools and lots of very comfortable loungers. Insidet the formal rooms are numerous and so comfortable- they even have a board room for meetings.
Carol has the nack- not easy we have found- of being utterly committed and interested and interesting, and yet unobtrusive.
You are made to feel a special person- they even have people who book for a month or more and use it as their home while in South Africa. 2 yes 2 chefs and you can eat when and what you want by arrangement. When you compare the price with the famous hotels it is amazing and the little extras they give make it all memorable.

Stayed January 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Top Contributor
81 reviews 81 reviews
56 hotel reviews
Reviews in 47 cities Reviews in 47 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed September 17, 2007

Well off the beaten path which makes it not great for vacationers .. wonderful staff and service but priced for an expense account .. large rooms .. loads of historical charm .. an open willingness to be as helpful as possible and adequate breakfast buffet BUT if you do not have a car than you should find something closer to the downtown area .. cabs are not expensive but they are not bargains either and they have to be summoned. We never felt anything but safe as we walked the neighborhood but the staff seemed alarmed and appalled that we should venture out on foot. Twelve foot fences and barbed wire and guard dogs and guards surronded every house and business so if you are squeamish than South Africa may not be for you BUT I have felt more nervous in posh areas of the US!

  • Liked — Service
  • Disliked — location
  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 12, 2007

Stayed in this country house a few years ago. It was an unbelievable experience. Very homely and I was treated like a visitor to their home more than a paying guest.

Breakfasts were fabulous. They also had a beautiful lounge area and gardens that were astonishing.

If they weren't too busy they would even give me a lift into Cape Town to visit the shops. I believe the owner to be called Dries and he was more than hospitable.

Will definitely be heading back to this exclusive guesthouse.

  • Stayed June 2003, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 26, 2005

For anyone wishing to visit Cape Town and stay in pure luxury and comfort with a personel and family feel I would not recommend anywhere else.
Marriane, Tom and their staff will make your stay a special one.The Hotel is set in beautiful gardens with two swimming pools and rooms decorated to a very high standard. The food is equal in quality and presentation to any top London hotel with a service to match. Thankyou to the Highlands for making our stay a memorable one and look forward to returning in the future.

  • Stayed October 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Highlands Country House

Address: 36 Tennant Road, Kenilworth 7708, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Kenilworth
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Kenilworth
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Highlands Country House 5*
Official Description (provided by the hotel):
Highlands Country House is the perfect venue for your weekend away, well deserved holiday, intimate wedding or even that (second) honeymoon. At Highlands a warm friendly welcome awaits you where good old fashioned excellent service is the order of the day. 14 individually appointed rooms are generously proportioned and all en-suite. Meals are individually prepared by the resident chef and the menu changes daily to suite your wishes. On request we can even host your own private dinner party, complete with place names, flowers and all the trimmings. Built in 1900, the Sir Herbert Baker house is set in the peaceful surroundings of formal gardens which boast 2 pools, a private spa and many secluded areas to relax and enjoy this home from home retreat. Afternoon tea is served at the pool or in the conservatory and of course the scones are homemade. Loose yourself in a book in the library or lounge or catch up on the news from home on the guest PC. Retire to your freshly made room and chill..... before dining in or out (of course we can arrange the transport), enjoy a pre-dinner drink in the bar or on the terrace and feel yourself transported from the everyday to the extra special. Highlands Country House - country tranquility in the heart of Cape Town. ... more   less 
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Also Known As:
Highlands Country Hotel

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