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“five stars for accomodation & buffet breakfast, two stars for parking” 4 of 5 stars
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand   |  
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Ranked #2 of 7 Hotels in Greenlane
Certificate of Excellence 2014
nz
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“five stars for accomodation & buffet breakfast, two stars for parking”
4 of 5 stars Reviewed August 4, 2010

Booked 2 rooms (2 couples) on Internet for an early bird special rate, which included Buffet Breakfast. We arrived in the evening and found the carpark attached to the Hotel
( as mentioned by other travellers) was a bit of an issue, it was full but waited a while and fortunately someone was leaving so was able to park in the Novotel area. The parking across from the Novotel (gate 3) is available for guests for free should the Hotel one be full. In the evening its quite dark on that side, the receptionist informed us on checking in that it is patrolled by security staff.
Our rooms were on 3rd floor, Superior King one facing the Hotel carpark, one facing the main highway, but this did not detract, as the rooms were very quite,clean and adequate.
We decided to have dinner at a local restaurant in Parnell, which was extremely good value, La Porchetta, Italian Pizzas, Pastas's etc. Most entree's approx $10-$12.00, and mains $13-$20.00, it was very busy when we got there but the staff were extremely accomodating and we waited approx 10mins to be seated.Obviously a very popular place with the locals.
Breakfast at the Hotel was more than sufficient, plenty of choice from fresh fruit to cooked food. We all enjoyed the selection and were very satisfied with the hotel service and staff.
Over all the Hotel was good value and would definatley stay again.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAE_Manager, Manager at Novotel Auckland Ellerslie, responded to this review, December 10, 2010
Dear Guest,

Thank-you for taking the time to provide feedback about our hotel. I was glad to see you enjoyed your stay and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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663 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Auckland, New Zealand
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 17, 2010

My family, 2 adults and two children, stayed at Novotel for two nights over long weekend. The staff were very frinedly and helpful with excellent service and the rooms were a nice layout. The hotel is best suited for those who are busy during the day out as there are minimal in house activities and facilities to do that keeps kids entertained.

Unfortunatley there was a unpleasant smell coming from the floor drain in the bathroom and both the queen sized double beds had lumpy uneven mattresses which made for an uncomortable sleep. The breakfast buffet had everything however it was a bit bland with mass produced food items. I made note on these in the feedback form and recevied a call from the manager approx 2 weeks afterwards saying they will rectify these issues. I would recommend this hotel only if these are resolved.

Very good on price as we won an online sella.co.nz auction for the two night package for approx $150 for both nights including breakfast. Had we paid normal price of $459 I do not think this would have been good value.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ascot, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2010

On arrival had to find the off site car park across the road at the racecourse (no charge, but not very convenient).

Clean, comfortable and quiet, with friendly staff.

Our not too expensive beef burger bar meal was of excellent quality. Fairly standard buffet breakfasts. A pleasant stay, apart from the car park.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 22, 2010

This was the third stay at this hotel for me. The rooms cean and the service is of a standard what you would expect from a Novotel hotel. The check-in staff are efficient and friendly.
What I do not like about this hotel is the restaurant and in particular the quality of the food. I have tried the a la carte menu, the standard buffet, the Friday night seafood buffet and all were well below par. The buffets are terrible.

  • Stayed March 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Opotiki
1 review
3 of 5 stars Reviewed April 18, 2010

we came to Novotel for a couple of nights and had dinner in the restaurant, everything was good until we met a young indian waiter. He politely introduced himself, however he disappeared since then. we realized that he was talking to other people and He completely forgot us. So we waited for 20 mins. . .We had to call another staff to serve us.
the food was great, but we did not expect that this waiter could be so talkative. I would tell my friends to stay but not to have dinner due to such poor service. It just wasted our time. hopefully managment would do something about it.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cambridge, New Zealand
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 7, 2010

We stayed at this hotel when we went to the races in Ellerslie. The rooms are small but so is the cost to stay there.

It was a handy hotel, nice and clean, close the the motorway. The staff were kind and helpful.

  • Stayed February 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland, New Zealand
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 28, 2010

I spent a night at the Novotel Ellerslie to get some work done and got a $99 Wotif deal, which was excellent value for money. Check-in was nice and straightforward (even though I arrived early) and the rooms are great - huge and very well equipped for my purposes, and extremely quiet. I didnt use any of the hotel amenities, but the bar looked extremely pleasant. I'm not entirely sure what people are grumbling about ... though as I left there was someone at reception complaining that the hotel couldnt provide a power lead for his laptop. Like that THEIR job!

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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