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“Good all rounder!” 4 of 5 stars
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand   |  
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Ranked #2 of 7 Hotels in Greenlane
New Plymouth, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Good all rounder!”
4 of 5 stars Reviewed June 17, 2014

this Hotel shares sites with Accors lesser cousin the IBIS but nevertheless the standard is high. Not a 4.5 star as some of the areas are worn out and not pristine. A 4.5 star should look like new!
Service is excellent with bright and cheerful staff at the front desk. The concierge didn't offer to help with my bags and there is no valet parking to greet at the main entrance. The room was good with everything working well. Quiet until morning when slamming doors down the corridor started as people left their rooms. This is to be expected with the heavy fire doors. Missed the bathrobe and slippers but it is not 5 star. Bed comfortable but on the hard side. Bedding nice and clean and extra blanket was provided if needed. (staff can provide extra if asked also)
A good all rounder and especially convenient to motorway and free parking that surrounds the hotel.
Would stay here again even if it was for the superb buffet dinner served on Fridays and Tuesdays!

Room Tip: Rooms facing into courtyard are quieter
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review, June 18, 2014
Hi there and thank you very much for your positive comments.

I have surely shared them with the team and we look forward to seeing you again soon.

Best regards,
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640 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
Sydney, Australia
Top Contributor
90 reviews 90 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed June 10, 2014

Stayed here for work due to the hotel's location in relation to the office.

Starting with the positive, the staff on the front desk were excellent. They were all positive and energetic and provided excellent service.

It's really the quality of the facility itself which was the big disappointment.
- Rooms were extremely bland and lacked character
- No minibar
- Parking was full each evening I returned to the hotel
- Poor bathroom amenities. Only soap/gel/shampoo.
- You need to drive to eat anywhere other than the hotel

I'm now in Auckland for a second trip and staying in the city. It's a slightly longer commute, but Auckland is not a huge city, so it's not that much difference and I'm enjoying my stay more due to all of the options the city presents.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review, June 12, 2014
Thank you for sharing your comments.

We are sorry to hear that our room standards we were not suitable for your stay.

I will discuss different amenity options with the team to see what we can do to improve in that area.

As for the minibar, we are currently trialling a new Grab'n Go concept since a nunber of our guests would prefer to choose what items to have based on to their specific needs. However at any time you would like, we can certainly re-stock the minibar back in the rooms if the guest requires.

We truly apologise for not meeting your expectations and we hope to see you again for a second experience.

Kind regards,
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Vellore, Tamil Nadu, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

This is a very nice, clean and decent hotel in the Ellerslie area. Can easily catch a train to Britomart(Near city center of Auckland) from the Greenlane station which is just a 5 minute walk from the hotel. Staff is very courteous and helpful. Morning continental breakfast has a lot of good selections including gluten free options. This hotel is about 20 minutes taxi ride from Auckland international airport.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, June 2, 2014
Thank you for sharing your thoughts and highlighting our Location, Breakfast Product and Staff Friendliness. The team was really happy to hear about your stay.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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