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“Not 4.5 star” 2 of 5 stars
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand   |  
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Ranked #2 of 7 Hotels in Greenlane
Certificate of Excellence 2014
Sydney, Australia
Top Contributor
90 reviews 90 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
60 helpful votes 60 helpful votes
“Not 4.5 star”
2 of 5 stars Reviewed June 10, 2014

Stayed here for work due to the hotel's location in relation to the office.

Starting with the positive, the staff on the front desk were excellent. They were all positive and energetic and provided excellent service.

It's really the quality of the facility itself which was the big disappointment.
- Rooms were extremely bland and lacked character
- No minibar
- Parking was full each evening I returned to the hotel
- Poor bathroom amenities. Only soap/gel/shampoo.
- You need to drive to eat anywhere other than the hotel

I'm now in Auckland for a second trip and staying in the city. It's a slightly longer commute, but Auckland is not a huge city, so it's not that much difference and I'm enjoying my stay more due to all of the options the city presents.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato G, Manager at Novotel Auckland Ellerslie, responded to this review, June 12, 2014
Thank you for sharing your comments.

We are sorry to hear that our room standards we were not suitable for your stay.

I will discuss different amenity options with the team to see what we can do to improve in that area.

As for the minibar, we are currently trialling a new Grab'n Go concept since a nunber of our guests would prefer to choose what items to have based on to their specific needs. However at any time you would like, we can certainly re-stock the minibar back in the rooms if the guest requires.

We truly apologise for not meeting your expectations and we hope to see you again for a second experience.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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650 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Vellore, Tamil Nadu, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

This is a very nice, clean and decent hotel in the Ellerslie area. Can easily catch a train to Britomart(Near city center of Auckland) from the Greenlane station which is just a 5 minute walk from the hotel. Staff is very courteous and helpful. Morning continental breakfast has a lot of good selections including gluten free options. This hotel is about 20 minutes taxi ride from Auckland international airport.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, June 2, 2014
Thank you for sharing your thoughts and highlighting our Location, Breakfast Product and Staff Friendliness. The team was really happy to hear about your stay.

Best regards
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Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 16, 2014

This hotel is hard to rate as it polarises . Things that are excellent the wonderful staff who try to make the stay pleasant hats of to you !

Food wonderful lovely

However when you have worked 12-13 hour days and pull up after driving 30 minutes to find a carpark in the pouring rain it's not so good. This happened every night I stayed there and I stayed four nights.

To be told each time there's extra carparks at ellerslie race course and I was like no there's not it's full ..

I said ok well I will have to pay for valet they said no we don't have it ..
Sometimes a wonderful staff member parked my car ..

Guys you need to fix this . Luckily one night after telling the staff I had an urgent appointment the person who was taking me said I could take his car park but otherwise this is very stressful. The wonderful English gentleman at the concierge desk came up to me upon check out having remembered he actually had retrieved my car from the first night (after driving around the carpark and half of ellerslie racecourse ) and took my keys and my bag and put the car outside .. Well he just restored my faith and now I will come back

During the week business people like me stay at your hotel we are really busy please everything else is great

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, May 21, 2014
Hello,

Thank you for taking the time to write this review. I have shared the comments with the team, in particular Bryan, our lovely English gentleman, they were all very happy to hear your thoughts.
Please note that we will be happy to assist with car parking, do not hesitate to contact our Front Office team on your future stay.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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