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“Consistently good” 5 of 5 stars
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand   |  
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Ranked #2 of 7 Hotels in Greenlane
Certificate of Excellence 2014
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663 reviews from our community

Traveler rating
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    95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
Top Contributor
83 reviews 83 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 7, 2014

Well once you find the entrance, which the Garmin did not understand, you find a 3 star hotel. Look it did the job and breakfast was surprisingly okay, but it's difficult to write much more - it was an average hotel in an average area of town

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, April 15, 2014
Thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2014

Friendly and efficient reception staff. The room was nicely presented and could not fault anything there. Bed was a little on the soft side but that is a personal preference. Had a drink at the bar - again very friendly staff. The restaurant had a buffet dinner with Indian Cuisine the night I was there. Had the option of a la carte but chose the buffet. It was good with a wide selection of various dishes. Good value for money. The breakfast (at the same restaurant) was also good. Check out was as efficient as the check-in. Overall I had a pleasant stay at the Novotel In Ellerslie

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, March 25, 2014
Thank you very much for your review. The Front Office team was extremelly happy to read this comment.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton & Waikato Region, New Zealand
1 review
3 of 5 stars Reviewed March 19, 2014

My family and i found the rooms pleasant and the staff helpful.perhaps a little to helpful after helping themselves to my watch.i mistakenly forgot to collect from bathroom befor checking out and I returnd some minutes laster,was told i was lucky room service hadn't been through.when i got upstairs it had and the man whom checked whom it was cleaned by told me no lost property was found.i phone later that day or the next to inquire,i was told housekeeping would phone me back ,which they have not.....when going to replace the watch( which i had only bought 3 days earlier and still have the receipt and warranty) the shop owner told me of having money taken while she stayed also.....wondering what else may have been taken prior .not on at all.we thought being an international company that meant honesty and security......

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, March 25, 2014
Hi Christine,

Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I would love to get in touch with you and discuss this situation. Please contact me at your earliest convience and we will get to the bottom of this case. These are my contact details;

Eloi Fonseca
Front Office Manager
Novotel & Ibis Auckland Ellerslie
72-112 Greenlane East, Ellerslie ,Auckland 1546, New Zealand
+64 (9) 529 9090 |h3060-fo01@accor.com

Looking forward to hearing from you.
Best regards
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Rockhampton, Australia
Top Contributor
101 reviews 101 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 17, 2014

Reasonably priced, great location close to main motorway (a bit difficult to get to via side streets though) and parking can be an issue but valet parking is available and free. Beds were very comfortable and plenty of room in the twin room we had booked. Shower was a little lacking in pressure.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, March 25, 2014
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
Reservation Options:
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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