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“Business trip” 4 of 5 stars
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
4.5 of 5 Hotel   |   72-112 Greenlane East, Greenlane 1543, New Zealand   |  
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Ranked #2 of 7 Hotels in Greenlane
Taupo, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Business trip”
4 of 5 stars Reviewed January 4, 2013

Excellent service, excellent meals and food
Spacous double rooms
Liked best was the double room in jnr suite with 2 toilets and 2 tv
Staff very helpful and greeted everyone
Breakfast was excellent with a lot of variety

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Executive Assistant Manager at Novotel Auckland Ellerslie, responded to this review, January 6, 2013
Thank you for your comments. It's great that you were able to enjoy one of our spacious Junior Suites. Thank you very much for sharing your experience.
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628 reviews from our community

Traveler rating
    210
    307
    85
    17
    9
See reviews for
137
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed January 2, 2013

We have only one criticism of the hotel. My wife and I have difficulty in using a shower which is in the bath. The hotel was only able to offer us a choice of their standard shower-in-bath room or one of their rooms for wheelchair geusts. The latter room was not acceptable and we persevered with the standard one.
The Dining Room and kitchen staff were most wonderful people and are to be commended.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Executive Assistant Manager at Novotel Auckland Ellerslie, responded to this review, January 6, 2013
Thank you for your feedback following your stay with us at Novotel Auckland Ellerslie. We were sorry to read that the shower-over-bath situation was difficult for you, and the alternative did not meet your expectations. Conversely, it was great to read that you enjoyed the service from Acacia Restaurant. We will share your feedback amongst our team. Thank you very much.
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Suva, Fiji
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2012

If you have a car ( although there is a train station close by and always Taxi's by the entrance) this is a great central location.....in fantastic surroundings. Nice sized rooms and great service from the helpful staff. Have used this hotel for business as well personal travel and its always been worth it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Executive Assistant Manager at Novotel Auckland Ellerslie, responded to this review, January 1, 2013
Thank you very much for your feedback. We are pleased your choice to stay with us has 'always been worth it'. We will look forward to welcoming you back again. Thank you.
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Putaruru, New Zealand
1 review
5 of 5 stars Reviewed December 28, 2012

From the time we entered the Hotel,the staff were very, very freindly and helpful.
The room was very clean,and the food was excellent,also the staff were very helpful when ordering.
We will come to stay again.
Peter & Carol Burnett

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Executive Assistant Manager at Novotel Auckland Ellerslie, responded to this review, December 30, 2012
It was a pleasure to have you stay with us ! Thank you for your comments and all the very best for the year ahead.
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Tauranga
1 review
5 of 5 stars Reviewed December 26, 2012

V good facilities, superb staff at reception and in bar, no changes, keep doing what you are doing! Great value for money with Accor rates. We stay at this accor hotel espciall y because of its location and ease of access.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Executive Assistant Manager at Novotel Auckland Ellerslie, responded to this review, December 28, 2012
Thank you for your comments. We're pleased you're able to enjoy attractive accommodation rates by taking advantage of your membership. All the very best for the year ahead ! Happy New Year.
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Rotorua
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2012

I really enjoyed the hotel. I am often in Novotels but this was great. The only complaint was that the breakfast (as an expensive ticket item) was picked over and messy where it should not be for the price. Don't ever forget that. Otherwise, great - location, setting, peacefulness - nice staff too. Thanks to the concierge and reception team, you were great!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Manager at Novotel Auckland Ellerslie, responded to this review, December 25, 2012
Thank you very much for taking the time to post a review. We appreciate your positive comments regarding the peacefulness, location, and nice staff. Thank you for highlighting your experience of our breakfast offering. We will certainly continue to monitor this closely as we are committed to providing a great breakfast experience. Happy New Year !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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