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“Very Disappointed” 2 of 5 stars
Review of Marco Pierre White's Pear Tree Inn

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Marco Pierre White's Pear Tree Inn
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Top Lane, Whitley, Melksham SN12 8QX, England   |  
Hotel amenities
Ranked #1 of 1 Whitley B&B and Inns
Kent
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Very Disappointed”
2 of 5 stars Reviewed August 5, 2011

We were on our way to Cornwall and having been to MPW Yew Tree Inn decided to break the journey and stay at his newest venture overnight. We had booked to have dinner that evening at the Inn so on arrival asked if we could have a sandwich or one dish from the lunch menu. We were told by the young bar chap we couldn't, either we had the whole lunch menu or nothing! After much persistance on our part and a more senior member of staff intervening we were told it would be fine to have one course. My husband asked what beers they had on tap as all the pumps had no signs on them.The response was we don't have any at present only a french bottled beer. My soft drink came without ice as they had run out. The lunch was wonderful when it finally arrived.
The room had nice bedlinen and modern facilities. However the carpet was stained and dirty, the bathroom was dirty and mouldy in parts and it all looked as though it could do wtih a really good clean. Before dinner we went to the bar for a drink, but still no ice! I ordered potted shrimps with melba toast to start with, the butter was so hard I could not get into the prawns and it came served with brown bread and butter. I asked for it to be taken away and for some warm toast to accompany it. It came back with slices of large buttered white bloomer toast, and the prawns still rock hard. I gave up on it at that point. The rest of the meal was pleasant but nowhere near as good as we have enjoyed at other MPW establishments. The breakfast the next morning was a farce, only three tables of couples were in the dining room. Yet we waited 45 minutes for the breakfast to arrive. One couple who had sat down before us, left after 40 minutes complaining bitterly. We asked what the delay was but no one would tell us other than saying they were sorry it was on its way. We were seriously looking forward to staying at the Pear Tree Inn but from start to finish it was a sloppy disappointing experience. This was a real pity as the setting and grounds are lovely. When we checked out we were not even asked if we had enjoyed our stay or food but I am guessing that may be because they knew what the answer was likely to be.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Liskeard, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 26, 2011

We arrived on a sunny afternoon to a beautiful inn set amongst nice grounds, it may be difficult to find therefore recommend sat nav as it took is straight there! I would describe the Pear Tree Inn as a quaint pub/restaurant with rustic charm and beautiful gardens, very welcoming which was further enhanced by a very friendly manager who greeted and showed us to a beautiful room with a fantastic wet room. The room was done to a very high standard, all furnishings and bedding giving a feeling of luxury. Admittedly there were a few marks on the carpets and walls but nothing that detracted from the luxurious feel to the room. Our first port of call was a glass of wine in the beautiful gardens outside, one of the regulars who was a bit of a character gave us tips on wine and food, which turned out to be spot on, so thank you. We booked into the restaurant for the evening and could not fault the service, staff were very friendly and welcoming, nothing was too much trouble. The food was absolutely fantastic, staff were very informed on each dish on the menu, giving clear description of any we enquired about. A large party of people were booked in to the restaurant as part of a pub safari, the staff went out of their way to make sure that it did not affect our experience, being continually attentive. I had one of the best nights sleep ever, it was such a relaxed atmosphere and so quiet considering there was a large party of approximately 40 eating and socialising not far away from our room. The breakfast was also a pleasant experience but not to the standard of the night before, it was a shame that the floor had not been brushed from the night before but this is just a minor complaint from an extremely fussy person. Unfortunately the staff were not as friendly and attentive as those from the night before which was a little bit of a let down but did not detract from the overall experience, which was fantastic. It was just what the doctor ordered for recovering from a major operation. I would like to say a big thank to the staff who were so attentive to us on the day we arrived. We will definitely be back ..................

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2011

We stayed in room 3 for one night on a Sunday evening. Other reviewers have stated this room was noisy due to being by the stairs. This was not a problem at all. Only the pickiest person could criticise this room!

The room has all mod cons: satellite TV, Wifi etc etc. The bed is very comfortable, and the en suite bathroom is a good size, and the shower pleasantly powerful. The breakfast was lovely - normal food prepared and presented to exacting standards (high end cuisine). i had the full english, my wife scrambled eggs on toast.

The restaurant was of equally high standards. We had an evening meal on the Sunday. At 16.50 for 3 courses on the set menu and the choice of an a la carte menu also it's hard to choose. My wife is a vegetarian and the front of house and chef cheerfully prepared an off the menu main and starter (although there are plenty of veggie starters to choose from) with good grace and no fuss. We weren't sure about dessert as we were so full (there are other reviews that the portion sizes are small, we certainly did not find this to be the case, in fact if ordering the sides you could order them to share) so front of house suggested we could order them and have them on a tray to take to our room. They have a great selection of single malt whiskies.

The bar, terrace and gardens are lovely. We had lovely weather, and it was great to sit out on a sunday evening pre dinner. The atmosphere was relaxed and calm, without being pretentious. Several guest bitters to choose from at the bar too.

The staff were very helpful and friendly. You get the impression they want to do as much as possible to make your stay pleasant, but are concious to get the right balance and not intrude too much. They got it just right.

The overall standard is extremely high, and I would without a doubt stay again. The front of house told us at dinner that Marco is not bothered about making money, and just wants his guests to have a great stay. Marco can rest easy as we loved it... we cant understand how he can run the place to this standard at £95 per room per night, without making a loss!

Room Tip: We stayed in room 3 - no complaints, it was great.
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bath
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 2, 2011

since being taken over by Marco Pierre White we thought we would give it a try, having followed the Pear tree previous owners to the Methuen Arms in Corsham and being totally disappointed with not only service and food and totally totally overpriced we thought we would go back to the Pear Tree... . ... I booked a room to stay over - although only living in Bath, was able to have a few drinks as well as eating. had lovely lovely evening, food was fab, had fish pie which was scrummy, hearty and filling.... the prosessco was i felt a little overpriced at £25.00 a bottle, the waiters were a little slow on service , my room was priced as single occupancy at £95.00 and managed to get a better offering for single occupany... the room was nice, bathroom a little cosy and on lifting the toilet seat was disappointed to fine urine on the rim - not what i expected at all... the bath was very high and trying to get out of it was not a good experience as the floor was slippery as were the tiles and no bathmat to prevent me going over.... . the curtains needed to be re hooked, . on the plus side, the bed was very comfortable and the room was cosy.. we had a really nice enjoyable relaxed evening, and breakfast next morning was really delicious and the waiteress, was really accomodating... i would def eat again and stay over and hope that other followers of the methuen decided to go back and eat at the pear tree, you wont be disappointed!"!!!!

Room Tip: call them before hand to check rates
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  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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North Yorks
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2011

Stayed for 2 nights and we were very impressed.Our room was in the courtyard and although a little small was very well equipped with Bang & Olufson TV and CD player and Molton Brown toiletries. We ate in the restauant both evenings. Saturday was very busy and it is advisable to book your dining time on arrival at the hotel.The Dover Sole was delicious, Steaks were perfectly cooked and Trifle Wally Ladd is a must!!
Breakfast had a good choice all freshly cooked to order.
The prices in the bar and restaurant were very reasonable although we did hear some local people complaining about the prices in the bar- but they still have a village pub an an excellent restaurant when so many places are closing down.
Thanks to all the friendly efficient and helpful staff.
We will be back in August!.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 1, 2011

My husband and I stayed for one night and found it to be a really relaxing experience. Beautiful grounds, nice clean rooms and the service was fantastic. We had a meal at the bar and it far exceeded our expectations - beautiful fresh food and the staff couldnt have been more helpful. If we had to go back to the area again we would definitely stay here.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 8, 2011

My husband and I stayed here for 2 nights over the May Bank Holiday and were impressed with the atmosphere of the bar and restaurant, very cosy. They both have a homely feel about them and our room, although small, was rustic and charming.
We ate in the restaurant on the Sunday Evening and were impressed with the price of the set menu available £13.50 for 2 courses or £16.50 for 3. I chose a starter and a main from the set menu, although both menus were basic and didn't offer much variety. However on settling the bill the next morning we noticed that not only did they bill us for the room (which had already been paid via Lastminute.com), they also tried to bill us for the full price menu instead of charging the set menu price
Of course they apologised for their error, but I'm afraid this spoilt was was otherwise a pleasant stay.
Although I would add if you stay in Room 7, there were issues with the boiler so there was not much hot water available. I did mention this on leaving and they promised they would look into it.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Pierre White's Pear Tree Inn

Address: Top Lane, Whitley, Melksham SN12 8QX, England
Location: United Kingdom > England > Wiltshire > Melksham > Whitley
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Whitley
Price Range (Based on Average Rates): $
Number of rooms: 8
Also Known As:
The Pear Tree Hotel Whitley
Marco Pierre White's Pear Tree Inn Whitley, Wiltshire - Melksham

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