I used to wait tables. I'm in the hospitality field and I'm a business owner. I encountered possibly the worst in customer no-service, while in the middle of nowhere -- which would kind of make sense I suppose.
After the server went from rude to wtf? is this for real?!, I went to inform the woman who'd checked me into the lodge the previous day, who I assumed was in a managerial position.
Me, "I realize there's a small labor pool here, but I just encountered possibly the most rude server I've ever dealt with. I'd rather drive the 15 miles to a different place for dinner than deal with her."
Her, "What do you want me to do about it. I have nothing to do with them. I just work at the store, go tell them."
I told her it was customary for people working at an establishment when a complaint is expressed to at least give the impression that you care. A cursory, "I'm sorry you had that experience", probably would have sufficed. She slid a business card over and said I should complain to the owner.
She then told me that I had to leave, she had customers to take care of. I informed her that I was a customer, and a guest of the lodge, who was growing more displeased.
At this point I inquired about their refund policy, not wanting to stay there one minute longer than necessary. Reluctantly, she called Virginia, who handles reservations, and on a scrap of paper wrote I would be refunded for that night.
When I asked her name - she clammed up. Seemed a little sketchy to me, no email verification of a refund and a store clerk who wouldn't tell me her name.
Very unfortunate for all the international travelers who stop at this place - I hope they don't think the rest of CA is as unwelcoming as the Lucia Lodge. To top it off, the server asked all her tables if they wanted the tip included in the bill!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.