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“oops” 2 of 5 stars
Review of Post Ranch Inn

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Post Ranch Inn
5.0 of 5 Hotel   |   47900 Highway 1, PO Box 219, Big Sur, CA 93920   |  
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Ranked #1 of 8 Hotels in Big Sur
GreenLeadersPlatinum level
Cupertino, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“oops”
2 of 5 stars Reviewed June 25, 2013

We recently stayed at the PRI for the third or fourth time, this time to celebrate our 36th wedding anniversary. It has always been what my daughter's husband has dubbed his mother-in-law's "happy place" --- the next best thing to Shangri-La. We were treated well as always, delighted with our Tree House room once again, and pleased to find a bottle of Piper Heidseck chilling in our room when we arrived. There are. of course, no words to describe the magic of the surrounding natural environment.

But it is unsettling to realize that the likes of Sean Parker can throw his gazillions of dollars at the PRI and impel them to bounce ordinary mortals from their bookings. If our reservations had been a week or so earlier, we might have been the ones who were bumped. For the handful of guests who complained publicly about this demeaning treatment, I wonder how many swallowed it silence?

It is particularly disconcerting to note that General Manager Dan Priano's rationalizations/explanations/"apologies" to two of the bumped guests were word-for-word identical. Can't really blame him for being unable to come up with a sincere and original apology, because there is no valid excuse for such boorish and insulting behavior --- especially on the part of an establishment that has a reputation for being the ne plus ultra of hospitality and customer service. (For those prices, they had better earn it.)

My question is this: could the money the PRI received from Parker compensate in the long run for the ill will and tarnished reputation the Inn earned with this tacky stunt? I doubt it. And never in my wildest dreams did I ever imagine I would use the word "tacky" to describe the PRI. In this instance it is well deserved. -lk

P.S. I must say that dinner at Sierra Mar, for the first time, was a bit of a disappointment. The incomparable setting, the truly top-notch servers, and plates that are almost too pretty to eat don't compensate for undistinguished food. The tasting menu is so precious and effete that it's hard to understand what you're getting. "Sformato"? I am pretty familiar with cuisines and preparation but that's a new one on me. (Hey, here's why: it's not in Webster. I get it: the chef makes this up as he goes along, assuming the hoi polloi won't know the difference.) It turned out to be a one-inch circle of carrot soufflé on top of a smear of green "fondue," accompanied by a few miniscule baby vegetables and thin curls of carrots as garnish: A visual work of art but not especially tasty, unless you're crazy about carrots.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPriano, General Manager at Post Ranch Inn, responded to this review, July 3, 2013
Dear friend,

Thank you for your kind words in regards to your recent celebratory stay. It is a delight to hear words such as ‘happy place’ to describe the natural beauty of the Ranch, however it is our service we would like you to remember us by. Our staff has been dedicated to providing an experience for quite some time.

It was disappointing to read the second part of your otherwise thoughtful review. You are entitled to your opinion but If you were to read my previous responses carefully, you would be able to ascertain we make no excuses for the way the aforementioned situation was handled, only sincere apologies were offered. Post Ranch has earned the chance to make things right with those affected and we have done everything in our power to make amends. We also believe part of the healing process is by allowing us to move forward and put this situation behind us. We have learned from our errors and nobody truly benefits from referring to this matter once it has been acknowledged with all those who were affected. You said it yourself; Post Ranch has garnered a reputation for going above and beyond for our guest at every chance we possibly get and it is not because we have to. It is because each and everyone in our family of staff has been forever humbled by the beauty and awe of this piece of heaven as well as the legacies of those before us who made it possible for anyone to see such beauty up close. We as a whole feel proud to be able to share this property with all.

I only wish you had voiced your opinion to me personally during your stay since my office is always open to all guests.

With warm regards, Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
New York, New york
Top Contributor
139 reviews 139 reviews
62 hotel reviews
Reviews in 69 cities Reviews in 69 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed June 24, 2013

Post Ranch doesn't need another review to tout its spectacular scenery, the fantastic grounds and its infinity pools/hot tubs. It does merit noting that everyone on the staff from Freddy at reception, Luis who drove us to the room, the helpful waitstaff (Sammy and Simone), and the cleaning staff were all stellar. Everyone was friendly and accommodating.
On a bit less positive note....The restaurant menu at lunch and dinner only presents a prix fix menu but the staff was MORE than willing to serve a la carte. Though they were willing, it seems a little awkward and unnecessary to have to ask. The meals were lovely but not all of us chooses to eat 3 courses in this era of "portion control". How about one sentence stating that a la carte is available upon request....? That would be my only complaint and a minor one.
Finally I must say that after hearing a great deal about this hotel, it lives up to its reputation.....Very special !!!!

Room Tip: I loved facing the ocean
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

This is my favorite hotel on Earth. It is cozy yet elegant. It is peaceful and beautiful. The service is unparalleled. It is expensive, but it's worth it. We go there every year, and we always have an amazing time. I recommend renting a treehouse!

Room Tip: Rent a treehouse!
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Green Features: This hotel is very "green." It's one of the things I love about it.
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemary Beach, Florida
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 20, 2013

Post Ranch Inn is an amazing destination with first class customer service. And yes, expensive indeed. We stayed in a tree house that had great gulf views, amazing privacy, and amenities that included a full fridge restocked everyday with wine/cheese/snacks. We never left the resort, spent quite a bit of time in the infinity "hot" pools, hiking on the trails, and saving room for a great gourmet breakfast in the morning. The inn's restaurant has incredible 360' views of the ocean. This place is an adult escape-- I don't think they even allow children on site. You are whisked to your room in a Lexus and never have to touch your car keys once you arrive. Our tree house had a great wood burning fireplace and soaking tub. The Inn offers some interesting "spa" services such as Shaman sessions and fire rituals. Why not??!! First class, one of a kind, bucket list entry. Great place to have your soul get some rest and rejuvenate.

Room Tip: The Little house has a great balcony looking out to the mountains, the Hathaway treehouse has great...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2013

we stayed for 5 nights in the Ocean house located directly on the cliff, 800 feet above the Pacific. Incredible views, Incredible service, and exquisite gourmet dishes coupled with a great wine selection. I would recommend it to anyone who can afford it---very expensive, yet the most romantic hotel in the continuous 48 states!!!!!

Room Tip: Ocean House
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed June 11, 2013 via mobile

There seems to be a common theme running here. We booked the Cliff house SPECIFICALLY three months in advance. Bear in mind that the Post Ranch Inn shows and SPECIFICALLY prices their upper end accommodations - such as the Cliff House. It has a unique and SPECIFIC rate. The confirmation they sent us SPECIFICALLY showed the Cliff House. Upon our arrival and greeting us with smiles as they sat us down at the reception desk they proceeded to tell us that the Cliff House was not available. They stated that the current guest had decided to stay longer and that they had assigned us to another suite on property. I told them that was unacceptable, at which point they brought down the general manager who proceeded to tell us that there was nothing he could do and rambled on and on about needing to accommodate the other party. When I pointed out that we were the ones not being accommodated and pressed the issue he became obviously angry. He eventually had to release the Cliff House to us as he had no legal leg to stand on - all those SPECIFICS mentioned earlier. Unfortunately, it pretty much ruined what should have been a wonderful experience.

We have stayed in hotels all over the world including hots ranked in the top 10 in the world and have never experienced this before. Also, in those cases we have been asked to initial when our check out date is acknowledging that we have the property until that date.

It became apparent that there was much more at work here. Whether it was infatuation with celebrity status on the GMs part or some other unknown factor, it doesn't speak well for the reputation of this property. It certainly cannot be considered world class with the current management structure.

I should hope that the current owners of the Post Ranch Inn take note of these reviews as there seems to be a trend here.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 9, 2013

The Post Ranch is one of the most expensive hotels that we have ever stayed in. The dinner was over priced & the staff seemed put off because we did not want to spend $250.00 on a bottle of wine. We stayed in a Tree House room & it just didn't work for us. They are a weird design, have very dated finishes & furnishings & seemed more like a gimmick than a unique idea. On the other hand, the staff & location are incredible.

Room Tip: Spring for an ocean view but don't eat dinner there. Save your $500.00 for dinner without the vi...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Post Ranch Inn

Address: 47900 Highway 1, PO Box 219, Big Sur, CA 93920
Phone Number:
Location: United States > California > Big Sur
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Big Sur
#1 Green Hotel in Big Sur
#5 Family Hotel in Big Sur
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Post Ranch Inn 5*
Number of rooms: 39
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Also Known As:
Post Ranch Hotel Big Sur
Post Hotel Big Sur
Post Big Sur

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