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“Romantic and Exclusive” 5 of 5 stars
Review of Post Ranch Inn

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Post Ranch Inn
5.0 of 5 Hotel   |   47900 Highway 1, PO Box 219, Big Sur, CA 93920   |  
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Ranked #1 of 9 Hotels in Big Sur
GreenLeadersPlatinum level
Rosemary Beach, Florida
Top Contributor
78 reviews 78 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
“Romantic and Exclusive”
5 of 5 stars Reviewed June 20, 2013

Post Ranch Inn is an amazing destination with first class customer service. And yes, expensive indeed. We stayed in a tree house that had great gulf views, amazing privacy, and amenities that included a full fridge restocked everyday with wine/cheese/snacks. We never left the resort, spent quite a bit of time in the infinity "hot" pools, hiking on the trails, and saving room for a great gourmet breakfast in the morning. The inn's restaurant has incredible 360' views of the ocean. This place is an adult escape-- I don't think they even allow children on site. You are whisked to your room in a Lexus and never have to touch your car keys once you arrive. Our tree house had a great wood burning fireplace and soaking tub. The Inn offers some interesting "spa" services such as Shaman sessions and fire rituals. Why not??!! First class, one of a kind, bucket list entry. Great place to have your soul get some rest and rejuvenate.

Room Tip: The Little house has a great balcony looking out to the mountains, the Hathaway treehouse has great...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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766 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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English first
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2013

we stayed for 5 nights in the Ocean house located directly on the cliff, 800 feet above the Pacific. Incredible views, Incredible service, and exquisite gourmet dishes coupled with a great wine selection. I would recommend it to anyone who can afford it---very expensive, yet the most romantic hotel in the continuous 48 states!!!!!

Room Tip: Ocean House
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed June 11, 2013 via mobile

There seems to be a common theme running here. We booked the Cliff house SPECIFICALLY three months in advance. Bear in mind that the Post Ranch Inn shows and SPECIFICALLY prices their upper end accommodations - such as the Cliff House. It has a unique and SPECIFIC rate. The confirmation they sent us SPECIFICALLY showed the Cliff House. Upon our arrival and greeting us with smiles as they sat us down at the reception desk they proceeded to tell us that the Cliff House was not available. They stated that the current guest had decided to stay longer and that they had assigned us to another suite on property. I told them that was unacceptable, at which point they brought down the general manager who proceeded to tell us that there was nothing he could do and rambled on and on about needing to accommodate the other party. When I pointed out that we were the ones not being accommodated and pressed the issue he became obviously angry. He eventually had to release the Cliff House to us as he had no legal leg to stand on - all those SPECIFICS mentioned earlier. Unfortunately, it pretty much ruined what should have been a wonderful experience.

We have stayed in hotels all over the world including hots ranked in the top 10 in the world and have never experienced this before. Also, in those cases we have been asked to initial when our check out date is acknowledging that we have the property until that date.

It became apparent that there was much more at work here. Whether it was infatuation with celebrity status on the GMs part or some other unknown factor, it doesn't speak well for the reputation of this property. It certainly cannot be considered world class with the current management structure.

I should hope that the current owners of the Post Ranch Inn take note of these reviews as there seems to be a trend here.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 9, 2013

The Post Ranch is one of the most expensive hotels that we have ever stayed in. The dinner was over priced & the staff seemed put off because we did not want to spend $250.00 on a bottle of wine. We stayed in a Tree House room & it just didn't work for us. They are a weird design, have very dated finishes & furnishings & seemed more like a gimmick than a unique idea. On the other hand, the staff & location are incredible.

Room Tip: Spring for an ocean view but don't eat dinner there. Save your $500.00 for dinner without the vi...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 6, 2013

Spectacular views, we stayed for one night on our way to santa barbara. Extremely pricey but the room was amazing. Room did smell a bit like smoke, but thats to be expected with a fireplace in the room I guess, and it did contribute to the "camping" feel of it. We had a wonderful experience with the staff at the hotel and even got a couples massage in the room. They have a fleet of hybrid lexus RX's to shuttle people to and from their rooms which was cool. Our only complaint was the restaurant..WAY overpriced and the hostess seemed bothered when we asked to move to a table closer to the window, it was our honeymoon!! (restaurant view is pretty amazing). Don't get me wrong the food was delicious, but the prices cannot be justified in my opinion. There was a $120 tasting menu, or you could order a la carte but each appetizer was $28 and the main dishes were $55 (it was the best chicken i think i've had...but for $55 I expect the best chicken i've ever had)

Room Tip: do more than one day at this place to really enjoy the area and surroundings
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrickfergus, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed June 5, 2013

If you were to read my review of my last stay at Post Ranch you would no doubt have an idea that this hotel was held in high regard by my partner and I. Unfortunately on this occasion I cannot share the same thoughts.

With busy schedules we often have to plan such holidays well in advance. This was no exception, as we reserved our favourite room at Post Ranch 10 months in advance.

However, a few weeks before we were due to travel, we received quite an impersonal and falsely apologetic email from a member of staff telling us that due to the hotel being block booked by an individual that they could no longer accommodate us on our last night. They did however offer to compensate us with one complimentary night and dinner. After an email detailing our disappointment they offered to pay for us to stay in another hotel on the night we had to move.

The member of staff would not even take responsibility, instead blaming it on a management decision. Why therefore did a member of management not contact us personally ?

Upon our arrival there was no mention or note of our inconvenience and we spent our entire time there feeling unwelcome.

Upon checkout we were charged for the complimentary nights stay and dinner and had to embarrass ourselves further by asking for this to be rectified. This is very poor service from a hotel which sets itself out to be so much more. I did not feel that we ever received a genuine apology. Sometimes in hospitality it is the small but genuine efforts that are made to rectify problems that affects the customer experience.

The hotel itself was, as it always is, beautiful, peaceful, calm and relaxing. If not for our experience from the outset we would have done just so. I note the modernisation of the fireplace and the air conditioning.

The food offered in Sierra Mar is not what it used to be. It is placed at a very high price point but does not meet such standards. On one evening I ordered a beet dish which came with a large slice of orange rind which should never have made it to the plate. My dessert for this meal was nothing more than a small piece of almond tart with an inset raspberry and a scoop of sorbet. This is first week in pastry school kind of fare and not to be found on a $120 set course menu. How could chef let such things leave his kitchen ?

Overall I have rated Post Ranch, this time, on wether I would return. But this I feel was our third and final stay here.

It is a long way to travel from Ireland to be told there is no more room at the Inn.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPriano, General Manager at Post Ranch Inn, responded to this review, June 14, 2013
Thank you for your feedback about your most recent stay. I would like to express my sincere apology and I regret your experience did not live up to your previous visit.

We understand this was a very rare situation and for over two decades we have demonstrated our value for every past, current, and potential guest in every opportunity possible. It was my understanding we made an authentic effort to remedy this unusual situation as we’re aware of the stress and disruption this may have caused you. Well before your arrival date, our Reservations Manager, offered you an apology, a complimentary night stay as well as dinner for two and accommodations in Beverly Hills prior to your departure back home.

I am grateful you chose Post Ranch as your destination for your most recent vacation and we would appreciate an opportunity to redefine this last nonconforming visit and gain back your loyalty. I will reach out to you privately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
94 helpful votes 94 helpful votes
1 of 5 stars Reviewed June 4, 2013

I reserved the Cliff House at the Post Ranch Inn 3 months in advance of our trip in an attempt to take my wife on a special vacation as we had just finished a hard season of work on our farm.They advertise this as their one of a kind premium accommodation. We had to do a lot of time juggling to build our trip from Florida to Big Sur Ca to fit the dwellings availability. Because it was such a long trip across country I confirmed the reservation 3 times. Once a month including one last confirmation on the day we left to go to California which was the day before our stay was to start.

When we got there to check in no one was at the office but the bell staff. They sat us down offered us drinks and said there was a small problem. The problem was that they said the ex CEO of Facebook Sean Parker bought up all the rooms in Big Sur at a premium for a $10,000,000. Wedding he was having there and that they sold our reservation.

They then offered us a completely different accommodation for the returning guest discount which adds up to not much. Even if free we came for the specific purpose of staying in the accommodation we reserved and confirmed. The representative asked if we watched TMZ and if We did we would have seen this coming. No one from management would see us or talk to us in person or by phone. The person we spoke to said the wedding was all the buzz in Big Sur which to me added insult to injury as it became apparent that they knew all along we weren't getting the room we confirmed.

So we left as we felt we had no other options. Needless to say all of Big Sur was booked due to this "happening" so we ended up with no place to stay.

Room Tip: Can't really say as we didn't get to stay
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanPriano, General Manager at Post Ranch Inn, responded to this review, June 20, 2013
Dear

Thank you for sharing your experience. It was during Bill, Luci and Mary Post’s lifetime that the inn was conceived; this was after a century as a working cattle ranch. It was the Post’s beliefs to welcome all guests with the warmest of feelings and gracious hospitality, which they modeled for all of our employees to follow. Although they are no longer here with us, their wishes remain as our guideline. I apologize such a level of hospitality was not offered to you.

We regret your experience was so disappointing as it was never our intention to ruin your vacation. Thank you for acknowledging our attempt to remedy the situation. Nonetheless, our actions were regrettable and please know your experience and the way the situation was handled is not being taken lightly at any level. We have not lost sight of why the Post Ranch Inn has been here and will be for years to come; our guests. This instance is not consistent with the service on which we pride ourselves in. Although we cannot change the past, we hope these humble but sincere words help with the healing process. We would like to invite you back so may have the true ‘guest experience’ here at the Ranch.

With warm wishes,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Post Ranch Inn

Address: 47900 Highway 1, PO Box 219, Big Sur, CA 93920
Phone Number:
Location: United States > California > Big Sur
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Big Sur
#1 Green Hotel in Big Sur
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Post Ranch Inn 5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Post Ranch Hotel Big Sur
Post Hotel Big Sur
Post Big Sur

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