There seems to be a common theme running here. We booked the Cliff house SPECIFICALLY three months in advance. Bear in mind that the Post Ranch Inn shows and SPECIFICALLY prices their upper end accommodations - such as the Cliff House. It has a unique and SPECIFIC rate. The confirmation they sent us SPECIFICALLY showed the Cliff House. Upon our arrival and greeting us with smiles as they sat us down at the reception desk they proceeded to tell us that the Cliff House was not available. They stated that the current guest had decided to stay longer and that they had assigned us to another suite on property. I told them that was unacceptable, at which point they brought down the general manager who proceeded to tell us that there was nothing he could do and rambled on and on about needing to accommodate the other party. When I pointed out that we were the ones not being accommodated and pressed the issue he became obviously angry. He eventually had to release the Cliff House to us as he had no legal leg to stand on - all those SPECIFICS mentioned earlier. Unfortunately, it pretty much ruined what should have been a wonderful experience.
We have stayed in hotels all over the world including hots ranked in the top 10 in the world and have never experienced this before. Also, in those cases we have been asked to initial when our check out date is acknowledging that we have the property until that date.
It became apparent that there was much more at work here. Whether it was infatuation with celebrity status on the GMs part or some other unknown factor, it doesn't speak well for the reputation of this property. It certainly cannot be considered world class with the current management structure.
I should hope that the current owners of the Post Ranch Inn take note of these reviews as there seems to be a trend here.
- Also Known As:
- Post Ranch Hotel Big Sur
- Post Hotel Big Sur
- Post Big Sur
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