Heaven on earth - up in the hills, magnificent views whichever way you look. Great service, the nicest people everywhere you go - restaurants, reception, cleaners etc. Landscaping around the resort was also pretty and so pleasing to the eye. And getting around was no problem if you had problems walking around – transport in luxurious Lexus vehicles was easily and efficiently available and you got this service, always with a smile. Meal were also really top notch - a tad expensive for small portions but delicious and really fine dining where portions were manageable. I took many many photos as I revelled in the atmosphere. Every day's sleep was so restful with facilities that were really nearly the best. At night you could have a fire that was quite safely set in a covered recess in the wall. The only problem was the bath tub which presented quite a problem as we tried to step in for a shower. The edges were rather broad and with such sharp edges you really had to be careful. And, without a separate shower facility, this presented problems in daily showers.
As I said I took many photos of this beautiful resort, but somehow I lost heart and I am truly not in the mood to paste the photos! We had an experience that sort of robbed me of all the beautiful experiences. On our last night, at 3.45 am we were rudely awakened by the fire alarm. Imagine how frightening this can be in the quiet of the night, with no one else nearby and the fire alarm was loud, very loud. First of all, we had to check around to make sure that nothing was on fire! We expected that someone would contact us soon to check on the situation. NO ONE DID!! Then we rang the reception and just about every number available there. There was no response – finally after about 20 minutes of frenzied ringing here and there someone picked up the phone and said it was a cable problem and it was being fixed. a feeble apology was offered. It occurred to us then that it took our call to get them moving and that no one had called us to check if everything was okay. How dangerous can that be? Imagine a real life situation when there is a fire and no one from the main office or security is aware of it!
As anyone can imagine, going back to sleep after that was near impossible and when that did happen, it was certainly not a restful sleep. It is interesting though that after that, no one even mentioned what happened as we checked out. It was as if it had not happen and there were no apologies or anything – as what would be the norm in such a traumatic experience. The only one who said anything and that too was as a result of our comment, was the driver who picked up our luggage and noticed we looked restless. He explained that it was a wiring problem. And that was it! Amazing indifference. and it sort of sucks considering the price we paid for the rooms!
Anyway, to add insult to injury shortly after, I emailed the website mentioning this incident – as a reason for us not picking up the free gifts of water bottles. I also mentioned that in the aftermath of the incident, my husband left his spectacles there. i was sort of hoping that they would try to look for it and get in touch with us. we had such an experience once at the Montage of LA with my camera and they actually posted it to us after they called back to say it had been found. But nor Post Ranch Inn. I can now confirm that the indifference towards the whole incident must be a resort attitude. My daughter who booked the rooms for us told us of a similar incident earlier on when she had emailed the site and they had not responded at all. So what does this tell you? While my impression of the resort will not change, I will certainly not go back there again because of the hypocrisy of the service – by which I mean, really they do not care I guess once your booking and their business have been secured. After all they have such fabulous sites – so why bother to go that extra mile when it is needed! What a shame but I am sure there are other equally fabulous resorts along that stretch with perhaps a better attitude towards guests, before, during and after their stays.
Every room is good depending on you budget and whether you like the mountain views or the ocean view...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.