We spent 4 nights at this hotel in November. There were 16 of us with the 8 adults ranging from 70-40 and the 8 kids ranging from 7-14. Big family trip. There were good and bad parts:
Check in was a disaster. We had requested connecting rooms and I called 2 times before we got there reminding them we needed connecting rooms and they wanted to put my husband and I in a separate building than our 3 kids! Finally they found us connecting rooms, but one of the rooms was occupied until 7 pm. We had no choice, so we said ok. The woman at the desk was soo rude, we were furious and had a horrible taste in our mouth within 20 minutes of arriving. My husband went and spoke to the manager and we received free internet for us and all the people we were traveling with for the length of our stay and the other room was ready by 5 PM, instead of 7. He was very accomodating! The other problem with the room was it was on the ground floor and there was so much noise through the night and in the early morning hours that I never slept through the night the whole time we were there. They were either spraying for mosquitos at 4 am or the maid carts were going buy at all hours. One morning at 7:05 am I was woken up by 3 maids having a full chat session right outside of my room. I actually had to go out of my room in my pajamas to tell them to be quiet. In the meantime, they had woken up my whole family! Do not stay on the ground floor. Also, if you are in a building near the nightly entertainment, you will hear a lot of noise from the shows until 10 PM. If you have small kids you may wanrt to try and stay away from those buildings. Besides that, the rooms were very large and the bathroom areas were huge, so this was nice. We had a 1 bedroom suite connected to a jr suite for 5 of us and we had lots of room to spread out and shower.
The pool area was great! The kids could play there for 8 hours and never be bored. Chess game, ping pong table, swim up bar, the slide and rock jump were all great. Plus they had beach volleyball (watch out for the mosquitos on the beach! We all got many, many bites), pool volleyball, beach soccer and other fun games going on at the pool all day long. The lunch buffet at the pool was convenient and the kids could come and go as they pleased which was nice. The only bad thing, you aren't allowed to take the food outside of the restaurant. It was a gorgeous few days and you had to stay inside to eat. Even though there were tables set up outdoors, you couldn't use them. I still don't understand this! This was the first time I had ever experienced this at any resort I have been to.
The beach was also nice. We all went out and bought water shoes for the ocean because of previous posts, but the surface was perfectly clear of rocks and seaweed, so not sure what all that was about. The beach was great. You could also take different boats out all day.
The buffet food was fine, typical for an all inclusive. The restaurants we went to were good. They change the menus nightly, so you can go to the same restaurant more than once and have different food each time. We were 16 people for dinner every night and only one night we had a problem getting seated together. But they ended up accomodating us. We had no issue getting reservations in the restaurants and they had good kids menus each place we ate.
I know everyone says to upgrade to the Platinum club, but I really couldn't see any reason to do so. We had everything we wanted and needed without it. No problem getting chairs at the pool or getting into the restaurants.
There were "shows" nightly at 9 PM in front of the pool (also a mosquito trap...we got eaten alive!). Not the best entertainment, but it was something to do. It was the only thing to do! There was a flea market set up one night and they had a big screen for video games one or two nights but only 1 at a time. There is no game room, arcade or hang out spot for tweens or teens to go and hang out and be entertained at night. My 14 yr old was in bed at 9:30 PM each night! I guess he was tired from the constant night time activity outside of our room keeping him up all night!
Two other small complaints...the drinks were not good. Barely any alcohol and not a high quality or many choices. And even the frozen drinks were not really frozen. Also, there was a huge language barrier. Only the supervisors and the people who ran the activities spoke English. It was very difficult to communicate with the maids and the wait staff. Nobody could understand a word of English.
Overall, it was a great family vacation. The kids absolutely loved the pool and the freedom they had on the property and it was a good feeling to know they were wandering but were safe and could easily find their way around and not be lost. I don't know if I would recommend this place to singles or couples without kids, but it was perfect for what we were looking for as a big family get away.
Avoid the ground floor and try and stay away from the pool area if you have small kids who go to bed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice review and for your preference.
We are so glad that you and all your family had a nice stay excepting for the details during check in.
It was really nice to meet you and assist you during your past stay:)
If you decide to comeback to our resort feel free to contact us anytime prior to your arrival.
Muchas gracias amigos, esta es su casa!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.