This was our third time back at the excellence and I have got to say its still a fantastic place to spend your holidays. we arrived on the 12th September and were staying for 21 nights in the excellence club. on arrival we had an extremely fast check in and the usual guided tour. we have stayed in both sides of the the hotel and can honestly say that there is not a great deal to chose from the standard side and the club side although the club pool side is very quiet compaired with the main pool area.
the rooms are very much the same except the club has a jacuzzi on the balcony aswell as in the room. the mini bar has branded drinks but in all honesty we didnt use it.
we did request that our room was cleaned before 12 as we liked to go back to the room in the afternoon, unfortunately we had to complain a few times as it was not done, but to be fair the club manager (Jenny) sorted the problem out and for the last two weeks of our holiday it was done every day.
the French resteraunt was outstanding yet again, not only in service but in the standard of food and so was the basmarti, lobster and grill. the Barcelona also offer a good veriety of food but quite often the sevice let the place down. on more than one occasion we had finished our starter before we where offered a glass of water or a drink, having said that they did seem a little under staffed at times.
our worst experience of the holiday was when we went to the italian resteraunt on Wednesday 2nd of October. you cant book at the excellence, you just have to go to the resteraunt and see if they have got a table free, if not you get a pager and they usually accomodate you within 30 minutes. anyway we got to the italian about 8.30 pm to find there was nobody at the desk we stood there for about 5 minutes when a waiter approached us and said he didnt know where the manager was but he wouldnt be long. two other couples stood behind us waiting to be served but left after another 5 minutes had passed. we were just about to leave when the resteraunt manger returned. he ddint say anything other than " room Number" I had to repeat our room number 6 times before he understood it, then he just said follow me. he took us to a table that was not ready no napkins and had obviously just been used at this point he walked off. my wife and sat down. he returned with two napkins and threw one at me and one at my wife. at this point we got up and walked out and went to reception to complain but never heard anything after that.
dont let this put you off as 99% of the staff are fantastic and cant do enough for you. its a shame that someone who is put in a resteraunt to greet people can't put a little bit of effort to being polite instead of being off hand and rude.
we tended to stay in the Martini bar at night as they often had some background musicians on that weer very good and we had seen all the other shows on previous visits ( can take another Michael Jackson or fire show) its about time they had a change of artist as to my knowledge it hasnt change dfor 5 years.
anyway apart frome the couple of minor moans we had a great time and will be going back in the future.
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos