We have just returned from a 2 week holiday and absolutely loved it. The hotel is a short 20 minute taxi transfer from the airport. After being given a warm towel and a glass of champagne (which was welcome after an 11 hour flight) we were the only ones arriving at the time and check in was quick and easy and the staff were extremely helpful and friendly.
We had a swim out room in spa block 2... As everyone has said, the rooms are lovely and spacious, with a Jacuzzi bath, large walk in shower, king-size bed and seating area. Plenty of good quality toiletries (shampoo, conditioner, shower gel, body lotion, soap, flannels, razor, toothbrush and toothpaste, shoe shine, shower cap, sewing kit, beauty pack). Mini bar with 4 bottles of spirits, red and white wine, beer, fresh juice and bottles of fizzy drinks along with crisps, snickers, m&m’s and Oreos. We also had a bottle of champagne and a bowl of fresh fruit. Outside was another Jacuzzi bath, table, chairs, hammock and sun loungers in your own bit of garden a few steps from lazy river and got the sun for the best part of the day. The grounds are beautifully kept and there is not a room that does not have a lovely view. There is also free wifi, which I found worked everywhere in the resort, even the beach.
Housekeeping did an excellent job each day, we would go out in the morning and our room was always made up when we got back in the afternoon, the same for the turndown service each evening. Always left a chocolate and an information sheet with the next day’s weather and activities on our bed. I loved that someone came round really early in the morning to remove the cushions on our loungers and take down the hammock when the sprinklers were coming on and then come back and put them back on!!!!!!
We were surprised how extensive the room service menu was and ordered 3 times, it always came within 30 minutes, although all of it wasn’t always very hot, it was always tasty and very big portions. The X box is a great touch as you can put your dirty plates in it and not be bothered with collection.
Breakfast was an amazing buffet each day, the best I have seen in a hotel. Eggs any way you wanted them, fried, boiled, poached, scrambled, omelette with your choice of fillings, bacon (soft or crispy), sausages, at least 12 different fruits, 10 different fresh juices, many different branded cereals, porridge, several flavours of yoghurt and different muesli, 6 different kinds of bagels and all that goes on them, cheeses and cold meats, breads, toast, waffles, pancakes, tons of different pastries and you could even make yourself buck fizz and cocktails. If you couldn’t find something you liked I would like to know what you eat when you’re at home!!!! Buffet lunch was just as varied, or could be taken in the Lobster House or Grille or at the BBQ on the beach, there is also a brick oven that makes delicious fresh pizzas every day.
We tried all of the restaurants of an evening (except Basmati), I liked the fact that you didn’t have to book as I don’t always know what I will fancy to eat in the evening. Sometimes you did have to take a pager and wait for a table, but it certainly wasn’t a problem, you just went for a drink at one of the many bars and we never had to wait longer than 45 minutes. Our favourite was definitely the French, we went there 4 times and had something different each night and found the service the best of all the restaurants. The service in the lobster house was extremely poor one night, and we mentioned this to the manager on leaving, the next time we went there service was impeccable and they were obviously trying to rectify our complaint (we didn’t even think they would remember us)
The beach really is lovely here, yes there is a bit of seaweed (not the smelly, slimy stuff we get in England) but what little there is, is cleared away almost as soon as you notice it. The water could be a little choppy on windy days but certainly not enough to stop you going in for a dip, and it was really nice to watch the pelicans fishing off the old pier. The drink service could be a bit hit and miss but our last week had the same beach boy (Thomas) who would always pop up with a refill when we were getting low. We did find the pools rather cold, which was a shame as it would have been nice to use them a bit more (I only braved it once) and there wasn’t many people using them.
You could do as much activity here as you wanted to during the day, we didn’t do much but we did take the bike ride (on a tandem) into Puerto Morelos which was fun and took about 20 minutes to get there or is about a 45 minute walk along the beach, but be aware of the ‘clothing optional’ hotel on the way….. naked volleyball not such a good look!!!!! We also used the Hobie Cats several times which were included. Most of the entertainment centred around the main pool but was in the theatre if the weather wasn’t too good. Each evening there would be a band early on and a show a bit later. The shows were ok, mainly miming to backing tracks, but there were a couple of really good singers and the comedy magician was brilliant. The disco rarely had many people in it (apart from 3 of us one night)
We took one tour out of the hotel which was a jungle tour and booked through Santos on the beach (he’s the one with the hat and sunglasses) and recommend him. There was a problem with our transport on pick up (not his fault) due to the bus being held up at a road block, and he sent a private taxi to take us and bring us back to make sure it didn’t spoil our day!!!!
Now on to the sun loungers!!!! We’re both early risers and would sit on our patio on the lazy river at around 6.30 am, before going for breakfast, and watch people coming and going reserving their sunbeds, sometimes two in the shade and two in the sun, and claiming their blue floats for the day. On the occasions we spent the morning in our swim out room, we noticed most of them were not even being used. On-going to breakfast around 7 am there was no chance in getting a sunbed around the main pool, they were all reserved too. On the one occasion we did manage to get a lounger, we observed notices being put on reserved loungers but this was not followed through. We were usually at the beach around 7.30 and never had a problem finding a lounger, although that was more due to the fact that we did not want an umbrella and the front row of loungers had no shade. Most of the beds were reserved around 8-8.30, again, many of them not used.
Sorry for the long review, I have tried to put in the points that I would like to know about the hotel. All in all, this is a lovely hotel, with brilliant staff (thank you Victor or should I say Pablo who was at the stars bar on our first night, for making us so welcome and cheering us up when it was pouring with rain and always came and had a friendly chat )and excellent service and I would definitely recommend it and would return if I went back to Mexico. Excellente!!!!!
- Official Description (provided by the hotel):
- This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more less
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- Also Known As:
- Excellence Riviera Maya
- Excellence Riviera Cancun Hotel
- Excellence Riviera Cancun Puerto Morelos
- Excellence Cancun
- Secrets Excellence Riviera Cancun
- Cancun Excellence Riviera
- Excellence Resort Cancun
- Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos