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“Perfect rest, romance and relaxation...” 5 of 5 stars
Review of Zoetry Paraiso de la Bonita

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Zoetry Paraiso de la Bonita
5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico   |  
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Ranked #5 of 23 hotels in Puerto Morelos
Louisville, Kentucky
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“Perfect rest, romance and relaxation...”
5 of 5 stars Reviewed October 11, 2013

What a fantastic paradise for folks needing to experience true rest and relaxation. My fiancé and I had a superb experience. The weather was magnificent. We arrived the day after the tropical storm Karen visited, our luck. The next four days were absolutely gorgeous. You receive a newsletter each day with the times the restaurants are open and what activities are planned for the day.

The staff- consummate professionals with most likely years’ experience at this resort. They were so helpful and dedicated at putting ourselves at ease. Big thanks to Arturo, Antonio, Eric, Francisco, Federico, Julietta, Jesus, Jose, Chris and so, so many others who were excellent at assisting us in dining or at the beach. We tipped around $35-50 per day total, to wait staff, housekeeping, wet bar, laundry, drivers, marina assistance; these folks are tiptop and we felt they each deserved something extra for their amazing work.

The dining – we dined at all three restaurants. Every meal was wonderful and we felt had a great selection for our 4 full days there. We dined at Kaax for breakfast and lunch most days. El Chiringuito, the grill, we ate one day for lunch. We ordered room service on the morning of our departure, an early flight was very impressed. And we dined at La Canoa each evening for dinner. We enjoyed dressing for dinner and ending each evening that way. The wait staff surpassed our expectations and demonstrated a genuine connection to us as we dined. The food was on par with the finest restaurants in our city. Every meal was a delight and delicious. We ordered about every type of seafood at the restaurants and all were delicious.

The rooms – by far the most luxurious place we’ve stayed. Beds were very high off the ground and might be difficult for anyone with back, leg or hip issues to get into, but we liked them. Loved that both the bedroom and living room had wooden doors that could slide away to reveal a gorgeous view of the ocean. It was pretty darn magical. I’m a huge fan of baths, and brought my own bubble bath in anticipation of the enormous tubs in the room, but I’ll admit that half way through the trip I switched to the shower only because it was probably the best shower I’ve ever used. Wonderful water pressure and heat, designed very adequately for use. Wish I could transplant that bathroom to my home!

The marina – staff were always so helpful, even though the sunset cruises and the trip to Puerto Morelos were already full when we tried to register our first day. They supplied us with snorkeling equipment every day we requested.

Swimming – we swam in the ocean every day and in the Thalasso pool one morning. The regular pool was really not our scene, too many people. The ocean, while murky the first day after a tropical storm, cleared up each day, to our final full day there you could see fish while wading in hip-deep water by the marina. Snorkeling that day was pretty excellent! We saw barracuda, yellow stingrays (small), and about 6 different ocean fish. Near the pier was the best for snorkeling. We thought the temperature of the ocean was amazing, and wasn’t so concerned about the clarity of the water. I’m used to the U.S. east coast ocean where you can’t hardly see a thing in the churning waters, so just wading, swimming and relaxing in the ocean to cool off was completely fine with us.

My fiancé was able to practice his Spanish throughout the trip with the patient staff, but they spoke English very, very well. We took a day-trip to Puerto Morelos by taxi for $50 round-trip, and the resort kindly arranged for a great taxi driver to assist us. Spanish was more necessary for this day to communicate with taxi driver and shop owners.

One reason we chose this all-inclusive was because it did not have a party atmosphere. We don't drink alcohol and staff didn't blink an eye at that. Instead, they continued to bring us their unique iced teas of the day, delicious lemonades and fresh fruit juices, and loads of still water! It was a very comfortable place to not indulge in alcohol. We needed to relax and recuperate from a couple of tough months of life. This was the perfect, very romantic place to do that.

Sorry to have written a novella of a review, but this resort is truly top-notch. We cannot wait to return again.

Room Tip: the room is very dark at night – which we loved – but we kept the light on overnight in the separate...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
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English first
New York, USA
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 10, 2013

My wife, 18 year old daughter and I booked this somewhat last minute as plans to visit friends in Dallas morphed from 8 days to "we can only see you for a long weekend." This resort was the "relatively nearby filler" and I cannot emphasize enough how extremely pleased and surprised we were with how nice everything was at the Zoetry resort. Having never stayed in Mexico for pleasure before, this experience was beyond good. The rooms are amazing, the resort is lovely and the food is very delicious. Beware however that this is essentially a relaxation spot (the antithesis of club med or a wild couples resort). This is upscale pampering and chilling. We met very nice people there and the days seemed to pass quickly as we easily left our worries behind. Advice... book the catamaran before you arrive... we had to beg and plead to get on as it was fully booked by the morning after our arrival.

Room Tip: The resort is relatively small... i don't know that there are bad rooms. The plunge pools are v...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Morelos
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Perfect place for relaxing by the pool and just not doing anything else. Small, all-inclusive resort that has delicious food provided around the clock at the pool, restaurants or room. No problem getting reservations at restaurants during our stay. Wait staff was terrific and everyone made you feel at home. First vacation where I made sure I said goodbye to the helpful and friendly staff.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Oklahoma
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013

We had an awesome stay! Best all-inclusive we have ever stayed at. Staff was beyond accommodating and friendly. Everything was " It is my pleasure" and while I know they are just doing there jobs, you really felt like they were truly happy to be there and help you.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
red bank, nj
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 2, 2013

We first visited Paraiso de la Bonita 8 years ago for our honeymoon. This resort has only gotten better, more beautiful, more friendly, and more elegant. From now on we will only visit this resort for beach vacations. i wish we had come back sooner. As an all-inclusive, it has only improved. The entire resort is immaculate, and serene. all of the common areas are filled with so many elegant details and so much care is taken and so much attention paid, it feels like you're in heaven. I can't say a single bad word about it, so i will list our favorite things.
- The elegant and enormous rooms, including the giant romantic stone sunken tubs.
- The giant beach loungers which were always prepared with plenty of towels and amazing staff to wait on you all day.
- The breathtakingly beautiful spa wet areas we used everyday, including the thalasso circuit with the peaceful salt water pool.
- the delicious food and drinks
-chess in the evenings in the Library Bar with baileys and scotch.
- the harpist during breakfast
-The beautiful sunrises
- the calm clear waters we swam in everyday
By far though, the most amazing part of the vacation was the staff. these are professionals, every single waiter, bartender, groundskeeper, housekeeper, all the members of the staff were so dedicated and warm and helpful and wonderful, these people are incredible at their jobs, and while we didn't have a lot of money with us, we tipped as much as we could and they deserved more, because they made our holiday amazing. I wish i had gotten everyone's names, because without exception, they were phenomenal, but Pepe on the beach who always set up our bed and made sure we were comfortable, Mister Carlos in the library bar, who gave us a tequila lesson, our waiters, Francisco, Jesus, Christian, Andres, i mean, just everyone who was a consumate professionals and made all the difference.
finally, i know the reservations agent made sure that we got the same suite we had on our honeymoon, the very central room with a plunge pool, which we really enjoyed. and we also wanted to watch our favorite english football team play and they set us up in the library bar with drinks and snacks so we could watch it. all of these things really went a long way to make sure we keep coming back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 1, 2013

My wife and I recently returned from spending 8 very relaxing, most enjoyable nights (Sep 3 – 11, 2013) at this wonderful, intimate, private, 5 star resort. Having previously spent very enjoyable weeks at other resorts along the Riviera Maya each of the last three years, we had high expectations of our first visit to this resort and they were more than met, if not exceeded.

I booked our Zoetry package via www.LuxuryLink.com I have booked a lot of travel over the past 30 years and this site is simply one of the best for finding great package deals on premium properties around the world. I always check Luxury Link when booking a holiday and their people are terrific.

The private transportation provided to/from Cancun airport was on time and very comfortable for what is only a roughly 25 minute ride. Check in was smooth and seamless and our suite was ready even though we arrived well before Noon following an early morning flight from New York. Sergio, the Front Desk Head, and his colleagues couldn’t have been more accommodating or helpful throughout our stay.

Our suite (Monaco) was huge, had 2 terraces, was on the top or 3rd floor, conveniently close to the main area, well appointed, kept well cleaned and no more than 50 feet from water’s edge….could lay in bed and hear the slightly breaking waves. In room safe was very helpful for peace of mind, not that we ever had any worries, and large enough for our 2 laptops. Wireless Internet connectivity was very good in the suite and also in the main area/pool side. The main pool and beach areas were very relaxing. It was nice not to have to listen to loud music, pool games or a crowd at an in-pool bar, since there isn’t one. Hippos Bar is right next to the pool and always well staffed.

From our arrival to departure, the service provided by all employees was excellent. While tips aren’t expected, they are most deserved and appreciated…from the maids to the servers around the pool/beach to the staff of the restaurants. The overall service was the best we have ever experienced at an all inclusive resort and on a par with some of the finest hotels in the world at which we have stayed.

The quality, variety and presentation of the food in the restaurants was consistently excellent. Kaax is the more casual restaurant (shorts, open toe sandals are fine) and the staff, in particular Raul, Cesar, Walter, Jesus and Adan took great care of us. In La Canoa, the more formal (collared shirts, slacks and closed toe shoes required for men) gourmet restaurant we enjoyed wonderful dinners and enjoyed top notch service and warmth of conversation from all the staff, but especially Hugo, Eric, Alexander and Sebastian. The Library Bar is a really lovely, peaceful lounge where we enjoyed after dinner drinks, a wine tasting, reading, etc. The bar tender Jimmy is simply the best. Ask him to make you a Mud Slide!

On most days my wife and I went swimming in the ocean. While the beach isn’t as beautiful or wide as Maroma, few are, it is very nice, as the photos reflect. Seaweed does collect at water’s edge but the resort staff removes most of it daily. There is a fair bit of seaweed in the water but it’s no issue to swim over top.

While we didn’t use the spa staff, we did enjoy throughout our stay the steam, sauna, whirlpool, cold pool and, in particular, the salt water pool, which was really relaxing. Additionally, twice we really enjoyed the Temazcal ceremony and would strongly encourage guests to try it. Daily tea time (40 teas to try) at 5PM was great. Also, enjoyed the wine tasting, the sunset catamaran cruise and the 9AM yoga on the pier. All the activities I have mentioned were included and no extra charge.

In sum, as my review clearly states, we enjoyed a great holiday at Zoetry and I’d highly recommend this resort to couples of all ages seeking a relaxing, more quiet than not, vacation. We look forward to returning. Feel free to write and ask any questions about the property or our experience.

Room Tip: No suites are far from the main area but we really enjoyed our top (3rd) floor suite (Monaco) that w...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 28, 2013

This was our third trip to Zoetry and we'll keep coming back. As others have noted, the service and friendliness of the staff are stellar and the rooms are huge. The food is outstanding, with something for every taste. The entire resort is simply beautiful.

On this recent visit, my husband had a very minor accident and the care and concern of the staff continued throughout the rest of our stay. We also witnessed a more serious accident and the staff rushed to assist and the doctor was on site within a few minutes. The gentleman clearly received good care for his injury. While others have complained about the front office staff, we found them to be just as accommodating and friendly as everyone else.

I was pleased that several staff members remembered us from previous visits - that really makes you feel welcome. People to note during this stay were our friend Frederico, Victor and Antonio on the beach, Jimmy in the LIbrary Bar, Carlos in the Hippo Bar, Hugo and Alex in La Canoa and Alain in the front office.

Thanks again for a wonderful visit! Hasta luego!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zoetry Paraiso de la Bonita

Address: Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Paraiso de la Bonita 5*
Official Description (provided by the hotel):
Mexico's famed Paraiso de la Bonita Resort, a Leading Small Hotels of the World, Virtuoso member and four-time winner of the prestigious AAA Five Diamond Award is tucked into a protected private Beach just 15 minutes from the Cancun International airport. The ultra-luxury boutique beachfront resort is considered the most exclusive property in its category in Cancun's Riviera Maya region. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures and feature private terraces, luxurious bathroooms with Bvulgari bath amenities, Frette robes and towels and spacious living room. The resort is home to North America's first certified Thalassotherapy Spa, which combines the ocean's most beneficial elements with state of the art equipment and techniques. In addition, the property's private 48 ft. Catamaran treats guests to a delightful experience on the beautiful waters of the Mexican Caribbean. ... more   less 
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Also Known As:
Zoetry Paraiso De La Bonita Hotel Puerto Morelos
Paraiso De La Bonita
Paraiso Bonita
Zoetry Paraiso De La Bonita Riviera Maya, Mexico - Puerto Morelos

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