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“The title is appropriate: Paraiso” 5 of 5 stars
Review of Zoetry Paraiso de la Bonita

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Zoetry Paraiso de la Bonita
5.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico   |  
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Ranked #6 of 26 Hotels in Puerto Morelos
Certificate of Excellence 2014
GreenLeadersGold level
Hingham, MA, USA
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“The title is appropriate: Paraiso”
5 of 5 stars Reviewed August 27, 2013

Excellent service. Great location. Beautiful beach. Very well kept. Very clean. Also, not having to carry cash in your pocket during the day is very convenient. Free pick-up service to and from the airport. Reasonable price. 5-star rooms...suites, actually. A fabulous experience. Maybe, not the ideal place for those traveling in large groups. Excellent for couples. For those living in the Northern Hemisphere, winter months are obviously the top-choice.

Room Tip: They are all very, very good.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (436)
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English first
Leesburg, Va
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 26, 2013

We just got back from the most amazing time at the Zoetry. I booked a surprise birthday trip for my husband and 8 of our friends/family. From the moment we arrived we felt like celebrities! The service, food and attention to detail were amazing. I have travelled to many nice places around the world and eaten in some wonderful, very high end restaurants and this just blew them all away. No detail was overlooked. The staff embraces you from the moment you arrive, they remember your name, your favorite spot by the pool, your favorite foods, how you like your coffee...and I could go on and on. The food is nothing like the typical all inclusive. The menus will make the most health conscious person happy and also anyone looking to indulge a bit. The presentation is beautiful-both the food and the way the staff serves it. The spa was wonderful. It had a great selection of services and all of the amenities were beautiful. The property is gorgeous and I liked that it was smaller and had a more "boutique" feel to it. I have to make a special shout out to Miguel by the pool, Hugo at Canoa and Antonio at the sushi bar/breakfast restaurant. By the end of the stay we felt like you were old friends hosting us in your home. Thank you, thank you, thank you to the entire staff! We were a group of people who rarely take time out away from our kids and you made this once in a blue moon escape-AMAZING! I hope to return and would recommend this resort to all that ask.

Room Tip: We stayed in the Somalia Suite-a two bedroom suite with double balconies. It was gorgeous. A bit of...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prosper, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

We have been to the Riviera 15 times. This was our 2nd stay at the Zoetry. In my opinion it is the best resort in the area. It has the best food, rooms, and service.

No place is perfect so here are a few tips:
- the private pick up is not very timely. Call the resort when you are at immigration to make sure they are on time or don't forget you. Email them a week in advance to confirm your pick up. They get really busy and sometimes disorganized when it comes to pick ups.
- it is very lush and green = bugs and rain. Bring an umbrella and bug spray. I have never had to use the bug spray but this rule counts for every resort in the Riviera. Bring an umbrella bc there is no cover walking to the restaurants and rooms.
- sign up early for the catamaran cruise. It is worth it!
- take long walks. It seems like the beach ends but if you hop over some seaweed you can take long beautiful beach walks.
- the water is not clear bc you are far from the reef. Still it is a really nice beach. Swim a little further or go on a snorkeling tour on the reef.
- order the following drinks: caipirinha (instead of mojito), little beer, dirty monkey.

Great resort. These are knit picking items. If you look for a 100% perfect resort you will never find it. This one is really close.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 23, 2013

This was our second trip to Zoetry Paraiso in the past 2 years. We had amazing time our first vacation and had always thought about coming back. When we planned our vacation for this year, we had thought about going to other resorts to experience some place new as we don't often get a chance to take a vacation.

However, after researching every all inclusive resort we could find, we decided that it would be best to revisit Zoetry Paraiso. We are vegetarians and I (Jennifer) am Gluten Free as well. Our dietary restrictions made our selection really tough when finding an all inclusive resort. Of those resorts, we did find some that said they offered an alternative menu but when reading reviews, we found that this was not the case. BUT, the last time we were at Zoetry Paraiso, they were super awesome about accommodating my Gluten Free dietary restriction (at the time we weren't vegetarians) so I had faith they would be able to do the same with our new vegetarian diet.

Here is our breakdown of this paradise:

Food:

We can't even tell you how hard it is to eat out at home yet at an all-inclusive resort in another country...and they did an AMAZING job accommodating our diet!!! We enjoyed every meal!!

Breakfast is just absolutely amazing with so many choices. Go for the natural yogurt with nuts, raisins and honey--YUMM! Chilaquiles was our other fav. They always had yummy gluten free rolls/bread waiting for me. Just have to make a special shout out to Cesar! He's super friendly with a great personality and always put a smile on our faces every morning.

Lunch was spent at the pool. We often ate from the pool menu from both restaurants at the Hippos Bar or at our chairs . Loved the chips with jalapeno peppers, salsa, guacamole and hummus and grilled veggies. They even made us veggie sushi (replacing the fish with broccoli, carrots and asparagus) and it was delicious. My husband tried a couple of the pizzas and said they were really good.

Dinner: We spent many nights at La Canoa which was awesome! One of my fav meals was the risotto and they added more veggies and made it a main corse for us. You must get desert! In particular, the Chocolate Sabayon with caramel and the Flourless Chocolate Cake with coconut ice-cream..all we can say is wow!

We had really great meals at El Chiringuito! We loved the intimate, outdoor, romantic setting with with string lights. Only thing we would advise doing is bringing mosquito spray with you. Mosquitos love me and I get bit often at home but I think they loved me more in Mexico even though I sprayed the repellent..so get some strong stuff! haha

Rooms:

Can't even say enough about the rooms. We absolutely love the decor, the plunge pool and the beautiful bathroom. We stayed in Macao and it's so worth it. You have the best view of the beach plus you can hop over the wall and walk right to the beach! Housekeeping service was so great! Although, tips are included, we felt the need to tip because they were just so wonderful.


Hotel/Pool/Spa:

The setup, design and open airy feel of this hotel is just simply amazing. When you first walk into the entrance, the view of the ocean is just insane! You feel the cool breeze and you are wowed! We love the rustic elegant feel of the decor and all of the little details. The whole place is just beautiful!

We mainly hung at the pool. The design is great as it allows you to have your own spot with a view of the ocean. There is no crowding and plenty of room to swim around. We love how there are three separate pools connected in the middle by a water walkway--so cool! The lounge chairs are very comfortable and they also will set up an umbrella in case you want some shade.

We didn't use the spa for any services this time but our previous time we had an AMAZING couples massage on the pier in the morning. It's seriously the best deep tissue massage I've had in my life! If it wasn't for the fact we got sooo sunburnt the day before we were planning on doing the massage this trip, we would have done it in a heartbeat. Such a beautiful, relaxing experience. We loved using the steam room and jacuzzi at the spa! And the heated salt water pool at the Thelasso Center is just so awesome and one of the most relaxing places we've been in!

Service:

It was so great seeing the same guys from our last vacation. We felt so at home and the fact that some remembered us made us feel very special. Everyone is happy, friendly, and helpful. Just to name a few (they are all awesome) that provided us with excellent service are Federico, Antonio, Eric, Carlos, Miguel, Cesar, Alex, Andreas & Edgar. They all made our trip so amazing with their excellent customer service. Also, we wanted to send a special shout out to Valter and Raffa who were just amazingly helpful and attentive to anything we needed during our stay. Thank you both so much!


Activities:

One of the first things we mention to other people when they ask is that you go to this place to relax and unwind from stress. There are no parties or crazy entertainment and that's how we like it! However, that doesn't mean there isn't anything to do either. In fact, we noticed more activities were added since we lasted visited. Check out your sundial each night to see what's available the next day. To give you an idea they had Aqua Aerobics, Spanish lessons, Tequila tasting, cigar rolling, wine tasting, ceramics painting, bracelet making class, photos with iguanas & monkeys and the mayan ceremony experience (You HAVE to do this!) just to name some.

Make sure you book your sunset Catamaran ride. It's truly a romantic, beautiful experience that we still talk about. Try to grab the seats on the netting in the front of the boat if you can. These seats are the best as you have privacy, can lay out and enjoy your champagne! There is only room for two couples on the netting so get there quick :)

One other thing we recommend is to set your alarm and get out on the beach to watch the sun rise over the ocean. There is no one out there and it's simply beautiful. We did this two mornings in row and wished we did it everyday! After the sun rose, we talk a nice walk on the beach followed by breakfast which was just an amazing way to start the day.

Overall, if you are looking for relaxation, peace, happiness and amazing service than Zoetry is the right place for you! We were so sad to leave since we had such an amazing time. We loved it and can't wait to go back! :)

Room Tip: Choose Macau for a beautiful room close to everything with an amazing view of the beach.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 20, 2013

My husband and I went here for our 15 year anniversary back in June of 2013. This place was amazing! I have traveled to Mexico quite a few times and have stayed at 2 of the 3 Secrets Resorts in Riviera Maya. This resort was phenomenal!

When we arrived at the airport we were received by a Mercedes mini van. We didn't have to share our van with any other people or drop off at an other resorts. It was all ours! When we got in the van, there was champagne chilling on ice for us. A great beginning to our vacation.

The staff was so nice and accommodating. Miguel at the pool was the BEST! I recommend sitting in his section at the pool. He would bring us a bucket of ice and a bucket of beers with out us having to ask. Our chairs would be set up and ready for us every day. He would bring us fresh towels and a lot of water. He is always one step ahead!

All of the rooms are suites and they all face the ocean. The view was breathtaking. It is in the middle of the jungle so there are quite a few lizards around. But they are completely harmless and pretty much stay in the bushes.

Generally when you are going to an all inclusive resort you are not going for the food. Having said that, the food was great! Everything was fresh and delicious. The number of restaurants is few, however, you can take the shuttle to one of the Secrets resorts and eat there.

The only thing that was a little annoying was the "fancy restaurant" They require men to wear pants. My husband didn't bring any, but they did find us a pair for him to wear. Reiterating how accommodating and helpful the staff are.

We did use the spa once and it was nice. The only negative thing I would say is, I had the last appointment of the day and after a relaxing massage, I was rushed out of the spa. One of the maintenance crew yelled at me and told me the spa was closed and I needed to leave. That was unpleasant.

All in all I would recommend this resort over and over again. It isn't Adult Only, however they do discourage you to bring children. There aren't any children's activities. 99% of the guests are couples. When we stayed there were 2 or 3 families with babies, but they didn't bother us.

If you have one choice choose this resort! Good Luck!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, at Zoetry Paraiso de la Bonita, responded to this review, September 5, 2013
Bix a bel twotraveler,

On behalf of Zoëtry Paraiso de la Bonita Management and Staff we would like to thank you for taking the time to share such wonderful comments of your stay with us on Tripadvisor. We were overjoyed to read through your review to learn that you can’t wait to come back to us due to the service of our staff, food, areas, rooms and food.

Please be certain that Antonio, Eric, Miguel, Federico, Jimmy, our Guest Assistant staff and the rest of our family here in our paradise will receive your compliments. We appreciate your recognition as this motivates us to keep fulfilling our guests expectations.

We look forward to have the honor of hosting you back in our paradise soon.

Warm regards,

Gina Orefice
Social Media Coordinator
Zoëtry Paraiso de la Bonita Riviera Maya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2013

After a short stay in Cozumel we decided, above all the other stunning resorts in the Riviera Maya, to stay at the Zoetry Paraiso. I was SO excited about this resort after reading all the amazing trip advisor reviews and unfortunately, was let down even before we arrived.

I emailed with the GM and the concierge the week prior to our arrival to ensure our pick-up was set up perfectly. We were taking the ferry from Cozumel to PDC so it wasn't the standard airport pickup. I emailed the hotel AGAIN 3 hours before our arrival to ensure everything was confirmed and they assured me we were all set. So, after an hour ferry ride where I became ill, you can imagine my dismay when there was no pickup at the ferry dock. We didn't want to use my cell phone as I didn't sign up for roaming, so we lugged our bags around for 45 minutes as we walked blocks and blocks trying to find where we might be picked up, but to no avail. We finally got in a taxi at 3:35pm (our pickup was scheduled for 3pm and the ferry arrived at 2:45pm so in my mind, I thought they would have been there by 2:50 or so). When we arrived at the resort 45 minutes later, we were told that there was an accident and that's why the driver was late (though there were no signs of an accident or traffic when we were driving). The worst part though, was when we got back to our room, I had an email from the hotel at 2:30pm saying that the driver had been there but couldn't find parking. Two different stories: Both probably false. I don't appreciate being lied to and it left a sour taste in my mouth. We were told that the GM was going to send us "extra amenities" by the concierge, whatever that means, but they never came.

Other disappointments:
-The spa was nice, but the esthethician, giving me a facial, in hopes of selling me their product told me that my skin was "really bad" and I have "lots of spots" and that I "shouldn't wear makeup ever again." OK - I get a lot of facials here in LA and I've never ONCE been told I have bad skin! I don't, btw. It was so rude and off-putting.
-The second night we had chocolate covered strawberries and a bottle of Moet in our room with a note that said "Congratulations John (my husband) on taking the bar!" Having not told the resort my husband had just taken the Bar, I was confused so we called the front desk and asked who the strawberries and champagne were from. The concierge said that they were a gift from the resort. Low and behold, my coworker emailed me the following morning asking if we'd gotten the gift!!!! IT WASN'T FROM THE RESORT AT ALL! AND, they got the note wrong too. And obviously it was supposed to be signed from my coworkers.
-The food? Not good. We basically survived on chips/guacamole and ordered plain quesadillas. All the reviews I read about La Canoa are shocking to me: my steak was overdone, tough as nails and they served it with a butter knife instead of a steak knife: weird.
-The icing on the cake was the first night when we were in our room and the room was suddenly FILLED with this foul-smelling cloud of SMOKE. Mind you- our windows/doors were closed. It smelled completely toxic. So much so that my husband and I both felt sick to our stomachs. We called the front desk and they denied any knowledge of said smoke even though it was one of their employees spraying it, and told us they'd send up "aromatherapy." They never did. But every night, the same smoke filled our room at exactly 7pm. Classy.
-Also, the bed is ROCK HARD. I got sick on the last day and was in bed all day WISHING that it was more comfortable. I swear, you have to buy a massage after a few nights here because your back is a WRECK!
-Lastly, don't expect the clear blue water of Cozumel or Isla Mujeres. The water here is murky and mostly green. Not the hotels fault, but definitely not what we were expecting.

I will say, the one redeeming quality about this place (for the most part) were the employees. Everyone said hello when you passed them, many of them went out of their way to please you. I'm talking about servers, bartenders, pool attendants, and housekeeping here. I'm not talking about upper-management, which is in serious need of improvement. The concierge made false promise over false promise, flat out was dishonest about the gift from my coworkers, and the toxic mosquito spray and we never heard from the GM again after being promised "additional amenities."

It really is a shame. If you're from California and are used to a certain level of service and luxury, DON'T go here!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

We just got back and can't wait to go again to this resort! First, people who don't like the resort are mostly the party crowd. The resort is beautiful, rooms are very spacious with wonderful view. The bed is a little bit high, but it is very comfortable, it is not as hard as some reviewer said but maybe because we asked for a softer bed. The resort itself is very relaxing, the moment you step foot into the place it makes you feel welcomed and relax. We arrived with the private transportation with cold towel and sparkling wine, the ride was smooth and easy. All the front desk staff are fantastic, they are always very helpful and so cheerful to everyone. The staff are what really makes this place amazing, they are always so attentive and cater to your every need, a special thanks to Antonio, Eric, Miguel and Federico, they are simply the best, they remember our drinks, always reserve a deck chair for us every morning. All restaurant are great, food are very well prepared, dinner at Conoa is always amazing, the mole at Kaax is one of the best. We had lunch around the pool, as we didn't want to go back to the room and get change, you order anything off the menu and they will try their best to make it for you. We ordered room service a few times, and the service was fast, is always under 30 minutes. They make amazing drinks, no bar mix, all cocktail are delicious! Go see Jimmy at the library bar, he makes amazing cocktail and we learn so much about tequila from him. The beach is not the greatest but the pool makes up for it, and the salt water pool in the spa is wonderful and very relaxing. We went on the sunset cruise, it was a wonderful experience, the sunset is beautiful and is a nice way to start your night before dinner. There are few mosquitos, but that's normal, no matter which resort you go they are always there, so it doesn't bother us all that much. We walked to secret silversand just down the beach, it was a completely different crowd, we just can't wait to get back to Zoetry! We meet so many wonderful people while we were there, everyone is so pleasant and enjoy the resort immensely. This is by far one of the best resort in mayan riveria, if you are looking for a relaxing and romantic vacation, this is the place to go!

Room Tip: We were at Durban, it was african theme decor, we loved it. Try to get a room that is close to the l...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_zopdb, Social Media Coordinator at Zoetry Paraiso de la Bonita, responded to this review, September 5, 2013
Bix a bel twotraveler,

On behalf of Zoëtry Paraiso de la Bonita Management and Staff we would like to thank you for taking the time to share such wonderful comments of your stay with us on Tripadvisor. We were overjoyed to read through your review to learn that you can’t wait to come back to us due to the service of our staff, food, areas, rooms and food.

Please be certain that Antonio, Eric, Miguel, Federico, Jimmy, our Guest Assistant staff and the rest of our family here in our paradise will receive your compliments. We appreciate your recognition as this motivates us to keep fulfilling our guests expectations.

We look forward to have the honor of hosting you back in our paradise soon.

Warm regards,

Gina Orefice
Social Media Coordinator
Zoëtry Paraiso de la Bonita Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Zoetry Paraiso de la Bonita

Address: Carretera Cancun-Chetumal km 328, Puerto Morelos 77500 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#9 Family Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Paraiso de la Bonita 5*
Number of rooms: 90
Official Description (provided by the hotel):
Mexico's famed Paraiso de la Bonita Resort, a Leading Small Hotels of the World, Virtuoso member and four-time winner of the prestigious AAA Five Diamond Award is tucked into a protected private Beach just 15 minutes from the Cancun International airport. The ultra-luxury boutique beachfront resort is considered the most exclusive property in its category in Cancun's Riviera Maya region. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures and feature private terraces, luxurious bathroooms with Bvulgari bath amenities, Frette robes and towels and spacious living room. The resort is home to North America's first certified Thalassotherapy Spa, which combines the ocean's most beneficial elements with state of the art equipment and techniques. In addition, the property's private 48 ft. Catamaran treats guests to a delightful experience on the beautiful waters of the Mexican Caribbean. ... more   less 
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Also Known As:
Zoetry Paraiso De La Bonita Hotel Puerto Morelos
Paraiso De La Bonita
Paraiso Bonita
Zoetry Paraiso De La Bonita Riviera Maya, Mexico - Puerto Morelos

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