Absolutely everthing and everyone was great. we had an oceanfront room and watched the sun rise a few mornings on our back deck. everyone was so helpful. facilities were great. had a massage while wife had her nails done. food was fantastic and always more than enough. cant beat room service. breakfast was almost always on the back deck. front desk staff was great. made a few changes after reservations had been already made and Myra had no problem changing them to accomodate us. drinks and guacamole with chips every dayat the pool. wether was great. loved the wildlife. stayed from feb 2 to 9. even changed time of transportation to airport with no problem. if there was any complaints it would be that people reserving lounge chairs at the pool and not showing for hours to use them. one other complaint would be that never got the name of the room right. lo (gajner ) will be going back again soon

We had a wonderful, relaxing time. We will absolutely be coming back!! The food was amazing and fresh! The service was nothing we have ever experienced before, it was hard to come home and not be waited on hand and foot(smile). The ride from the airport was quick and entertaining while we sipped on champagne and the check-in process was easy and everything was explained!

Just came back from 9 wonderful days at Zoetry Paraiso. This was our 3rd time there in the last 13 months and it was as good and even better than the others. Having traveled both the Caribbean and Mexico at least 50 times over the past 23 years, we had come to the conclusion that staying at the same resort more than once was not a good idea, at least not for us. We always felt let down until we discovered Secrets and then ultimately Zoetry. As much as we loved all 3 of the Secrets in the Mayan Riviera ( stayed a total of 15 times over a 6 year period ), Zoetry outclasses them all. It has everything we could ever want.

I am amazed when I read negative reviews about Zoetry. We have found nothing but Quality in Suites, Food and the most outstanding Service to be found anywhere. It all starts with being picked up on time in a Mercedes with chilled Champagne waiting for you. Then, not even having to check in at the front desk because they know us as well as we know them.

I could name almost everyone at the resort for their outstanding service, but have to mention a few that have made us feel the most at home. The best pool / bar service ever by Miguel, Antonio & Eric. Don't know what you want? They always seem to and have great options even when you have run out of ideas. They, more than anyone make our trip memorable.
Caesar, the Captain at Kaax makes every meal memorable. My wife is a vegetarian and even though there are always options for her on the menu, he will offer her even more. First class service again.
The only thing about Zoetry that some people may not like is the lack of entertainment. There is now some available on a few nights, but it is very subdued. None of this is a problem for us because we go for the rest and quiet as much as anything. However, we did make some wonderful new friends this time ( Jen, Marty, Terri & Dave ) who played a big part in making our trip even more fantastic.
We used Room Service several times and ever time our order was exact and food still hot. Some people have said in their reviews this was a problem, but can't understand how this is possible.The people taking our orders on the phone spoke excellent English and repeated back our complete order before hanging up. Very nice having Breakfast out on the large balcony overlooking the beach and ocean.

In conclusion, any time you read a bad review about Zoetry, take it with a grain of salt. I don't know who these people are, but something tells me they wouldn't be happy anywhere unless they are looking for a big party with loud drunks. In that case. they chose the wrong place; Zoetry is 1st class all the way.
We will be going back in approx. another 6 months because we have found Paradise and are not ready to give it up.

There is so much to say about this wonderful resort that I dont even know where to begin. When we stepped off the plane, we were directed to wait for "the man in the orange pants" who would be our driver to the hotel. When he showed up he gathered our belongings, loaded them into his nice lincoln navigator, offered us a cool towel, and poured us sparkling wine. It was a very nice, and quick! drive to the resort from there. This is important to me, as travel time (especially in cars from the airport) can often get lengthy. When we arrived, we were given a brief tour of the hotel and taken to our room, which was a ground level suite with the plunge pool. As I read in other reviews, I tend to agree that this pool wasnt of much use to us. It did accumulate bugs, leaves etc, but with a small filter I didnt see much else they could do. In my opinion, they did their best to keep the pool clean- I saw them coming around every morning at approx. 6 am to clean it out and check it. We loved our little patio though, and had breakfast there a couple of mornings. Room service was great, and delivered hot to our room very quickly. I had no issues at all with timing.

The pool- was absolutely stunning. I love the multiple pools seperated by a shallow pool- making it so you can lay around in the shallow end of the pool. This is such a great idea, and makes it easy to lay in the sun but stay in the water. The staff at the pool were wonderful- making sure we always had drinks, and remembering exactly what we were drinking.

The food was definitely some of the best I've had at an AI resort. La Canoa is probably one of the nicest restaurants I've ever eaten in, and we had the opportunity of eating there multiple nights so I tried just about everything on their menu. Steak, seafood, desserts- all absolutely wonderful, and the waiters were wonderful. My biggest complaint about the service at the restaurants as a whole was the length of time to receive orders. Even on nights when there was only 2 or 3 other tables taken, the service was still slow. The food coming out of the kitchen took forever, making dinner into a 2 hour experience. While my bf claims this is a "part of the experience", I disagree because by the end of dinner we were falling asleep after long days of drinking in the sun. On the other hand, the food from the sushi bar at Kaax was very quick, and sitting at the sushi bar watching them make the sushi was great. The sushi was excellent, prepared well and very tasty.

The resort also offered lots of little programs to keep you occupied during the day- a wine tasting, a tequila tasting, and even a cooking class with the executive chef. These were all absolutely wonderful, and we enjoyed them so much- especially the opportunity to get in the kitchen and cook with the chef. We were also able to do yoga one morning on the pier which is very memorable and different then any other yoga location I've ever had!

The spa offered a lot of treatments, and though we didnt purchase any of these treatments, the salt water pool at the spa is still open to everyone. This is a wonderful and relaxing place to go. You can access this pool through the spa, they dont always make it clear that it's open to everyone, but it very much is, and is worth your time.

Overall, I loved this resort and would definitely go back. This is a pricey resort, but for the relaxation, great food, and wonderful people, it's definitely worth it.