We had a wonderful, relaxing time. We will absolutely be coming back!! The food was amazing and fresh! The service was nothing we have ever experienced before, it was hard to come home and not be waited on hand and foot(smile). The ride from the airport was quick and entertaining while we sipped on champagne and the check-in process was easy and everything was explained!

Just came back from 9 wonderful days at Zoetry Paraiso. This was our 3rd time there in the last 13 months and it was as good and even better than the others. Having traveled both the Caribbean and Mexico at least 50 times over the past 23 years, we had come to the conclusion that staying at the same resort more than once was not a good idea, at least not for us. We always felt let down until we discovered Secrets and then ultimately Zoetry. As much as we loved all 3 of the Secrets in the Mayan Riviera ( stayed a total of 15 times over a 6 year period ), Zoetry outclasses them all. It has everything we could ever want.

I am amazed when I read negative reviews about Zoetry. We have found nothing but Quality in Suites, Food and the most outstanding Service to be found anywhere. It all starts with being picked up on time in a Mercedes with chilled Champagne waiting for you. Then, not even having to check in at the front desk because they know us as well as we know them.

I could name almost everyone at the resort for their outstanding service, but have to mention a few that have made us feel the most at home. The best pool / bar service ever by Miguel, Antonio & Eric. Don't know what you want? They always seem to and have great options even when you have run out of ideas. They, more than anyone make our trip memorable.
Caesar, the Captain at Kaax makes every meal memorable. My wife is a vegetarian and even though there are always options for her on the menu, he will offer her even more. First class service again.
The only thing about Zoetry that some people may not like is the lack of entertainment. There is now some available on a few nights, but it is very subdued. None of this is a problem for us because we go for the rest and quiet as much as anything. However, we did make some wonderful new friends this time ( Jen, Marty, Terri & Dave ) who played a big part in making our trip even more fantastic.
We used Room Service several times and ever time our order was exact and food still hot. Some people have said in their reviews this was a problem, but can't understand how this is possible.The people taking our orders on the phone spoke excellent English and repeated back our complete order before hanging up. Very nice having Breakfast out on the large balcony overlooking the beach and ocean.

In conclusion, any time you read a bad review about Zoetry, take it with a grain of salt. I don't know who these people are, but something tells me they wouldn't be happy anywhere unless they are looking for a big party with loud drunks. In that case. they chose the wrong place; Zoetry is 1st class all the way.
We will be going back in approx. another 6 months because we have found Paradise and are not ready to give it up.

There is so much to say about this wonderful resort that I dont even know where to begin. When we stepped off the plane, we were directed to wait for "the man in the orange pants" who would be our driver to the hotel. When he showed up he gathered our belongings, loaded them into his nice lincoln navigator, offered us a cool towel, and poured us sparkling wine. It was a very nice, and quick! drive to the resort from there. This is important to me, as travel time (especially in cars from the airport) can often get lengthy. When we arrived, we were given a brief tour of the hotel and taken to our room, which was a ground level suite with the plunge pool. As I read in other reviews, I tend to agree that this pool wasnt of much use to us. It did accumulate bugs, leaves etc, but with a small filter I didnt see much else they could do. In my opinion, they did their best to keep the pool clean- I saw them coming around every morning at approx. 6 am to clean it out and check it. We loved our little patio though, and had breakfast there a couple of mornings. Room service was great, and delivered hot to our room very quickly. I had no issues at all with timing.

The pool- was absolutely stunning. I love the multiple pools seperated by a shallow pool- making it so you can lay around in the shallow end of the pool. This is such a great idea, and makes it easy to lay in the sun but stay in the water. The staff at the pool were wonderful- making sure we always had drinks, and remembering exactly what we were drinking.

The food was definitely some of the best I've had at an AI resort. La Canoa is probably one of the nicest restaurants I've ever eaten in, and we had the opportunity of eating there multiple nights so I tried just about everything on their menu. Steak, seafood, desserts- all absolutely wonderful, and the waiters were wonderful. My biggest complaint about the service at the restaurants as a whole was the length of time to receive orders. Even on nights when there was only 2 or 3 other tables taken, the service was still slow. The food coming out of the kitchen took forever, making dinner into a 2 hour experience. While my bf claims this is a "part of the experience", I disagree because by the end of dinner we were falling asleep after long days of drinking in the sun. On the other hand, the food from the sushi bar at Kaax was very quick, and sitting at the sushi bar watching them make the sushi was great. The sushi was excellent, prepared well and very tasty.

The resort also offered lots of little programs to keep you occupied during the day- a wine tasting, a tequila tasting, and even a cooking class with the executive chef. These were all absolutely wonderful, and we enjoyed them so much- especially the opportunity to get in the kitchen and cook with the chef. We were also able to do yoga one morning on the pier which is very memorable and different then any other yoga location I've ever had!

The spa offered a lot of treatments, and though we didnt purchase any of these treatments, the salt water pool at the spa is still open to everyone. This is a wonderful and relaxing place to go. You can access this pool through the spa, they dont always make it clear that it's open to everyone, but it very much is, and is worth your time.

Overall, I loved this resort and would definitely go back. This is a pricey resort, but for the relaxation, great food, and wonderful people, it's definitely worth it.

Just returned from a 4-night stay at Zoetry Paraiso de la Bonita. I went with three other girlfriends - we came in from all over the country to celebrate our 40th birthdays and have a girls getaway. We wanted something easy to get to (direct flights to Cancun), on a beautiful beach, without the crowds and madness of a Cancun or Playa del Carmen, and not quite as far down as Tulum. I should disclose that none of us had been to an all inclusive resort - we selected Zoetry in part because it seemed more intimate and focused on health and wellness than other all-inclusives. We wanted a more upscale destination as opposed to the Vegas or cruise ship style all-inclusive resort that appear to dominate the Mexican "Riviera". We also chose Zoetry because the reviews were very positive about the food and atmosphere. All in all, despite the higher price tag, we opted for quality and chose Zoetry.

The resort is beautiful and quiet. Set on a lovely beach, with about 90 rooms, it feels intimate, remote and exclusive. While the facility itself is not new (I believe the resort has been around for 12 years), the rooms and grounds are extremely well kept, clean and comfortable. It is a terrific setting for relaxation. This resort is overflowing with groundskeepers, maids, assistants, waiters, concierge staff, workers, all of whom are attentive, polite, friendly and very professional. The service at this resort is exceptional--especially the waiters who work at the bar and beach/poolside areas. They are fantastic.

If you want peace and quiet from the crowds, you will appreciate Zoetry. We were probably the youngest and the loudest group here (sorry Zoetry guests!). The clientele is older, well groomed and a handful of guests were from Europe and Mexico City. We felt that Zoetry was a bit too subdued for our occasion even though we did not want the hoopla of the other resorts. Zoetry does not offer a whole lot in the way of entertainment or activities that are included in the full Endless Privileges package. We missed the catamaran sail because of inclement weather (and then it was booked the other night) and all of the excursions that were appealing were pretty expensive. There was cigar rolling, tequila tasting, yoga and aqua aerobics, a book reading/signing (on the very uplifting and exciting topic of the aging body!) but we expected we would have more offerings.

We chose Zoetry in part because of its focus on health and wellbeing. The spa center is very nice, with a an extensive menu of services available for a very high price tag. The Thalasso treatment area (steam room, sauna, hot tub, cold plunge and an incredible outdoor thermal salt water pool) was fantastic and available free of charge to guests. This frankly makes the Zoetry experience worthwhile. The fitness center is too small with not enough equipment for a resort that claims to be focused on wellbeing. To that point, we found the range of activities and sports to be lacking. A couple of yoga classes and water aerobics were pretty much all that were offered during our stay. (The resort coupons are fairly useless)

The beach is nice and they go to great lengths to keep it clean. However no amount of effort can fully protect against the trash that is up and down stream (if you go for a walk in either direction you will come across very dirty grounds past the Zoetry property) and you see some remnants of this in the water unfortunately. As others reviewers note, there is sea grass, which I don't really mind so much.

Our room was clean, spacious and well stocked with beverages (no snacks sadly). Our refrigerator was not really working, but that was minor. Wifi is available but not that strong. Most times I could not get a solid signal. It's great that you can make phone calls to the US from the rooms. Food is available at almost all times if you just ask someone. We found the best service to be pool and beachside - those waiters are phenomenal and go to great lengths to make sure you are happy and taken care of, all with a smile.

Overall, the food was disappointing. For a smaller resort, I think the food comes into focus a lot more than at a megaplex with an endless schedule of events, activities and restaurants to distract you. On some days meals were good, on others they were a complicated mess at best. With the exception of breakfast, food lacked flavor and freshness, but I expect that might be normal (if not good) for an all-inclusive. The best meals for us were at Kaax for breakfast and lunch at El Chiringuito Beachside Grill. La Canoa (the formal restaurant) was the biggest fail for us - the menu and tastes were contrived and just didn't come together. For a few of us the meal we had at Canoa was memorable for all the wrong reasons-- bizarre combinations of ingredients went awry as the chef just tried too hard. Dinner at Kaax was mediocre. I think Zoetry would be better served if it opted for more simplicity -- but that's my personal taste and I know these chain resorts need to cater to the middle ground and appeal to a broad swath of tourists. Smaller all-inclusives definitely have their advantages, however, the drawback in this case is only 3 restaurants to choose from with a menu that did not change. That said, food is served to order and there is not a buffet in sight. You also have a fairly endless selection of good drinks and cocktails.

One annoying tactic from the resort was the hard sell on the first day for the wine cellar dining experience. This felt out of place.

All in all, Zoetry is a beautiful, quiet and serene place to decompress and relax and not have to think about too much. Probably best for couples; not such a wise choice on our part for a girls weekend. Although, had it been a different food experience we would have enjoyed our stay that much more.