We just returned home from the most fantastic vacation! The service, the room, pools, spa (best we have ever experienced), food (oh the food) was spectacular! We plan on visiting all the Zoetry's around the world!

I cannot say enough about the service, food, and acoomodations of this resort. I had read most of the negative reviews before we went last week, and I was expecting there to maybe be at least one thing that goes wrong. I can attest first hand that either the people giving negative reviews are very hard to please, or turn something minor into something major. The service from the time we arrived at the airport till the time we left was second to none. The wait staff was remarkable meeting our every need usually before we even asked for anything. The food was phenomenal with plenty of choices even though we tend to find our favorites! We had plenty to drink and eat, if anyone goes hungry it is there own fault! The accomodations were unbelievable, very clean, extremely well manicured grounds. The pool and the beach was extremely relaxing and clean. However, if you are a person who likes getting into the water at the beach December is not the time for that. It is very breezy in December and choppy in the water, but absolutely breath taking to look at and relax. I felt like I was in my own Corona commercial! I really could go on and on with how awesome this trip was for my husband and I, the brochures and the online information is spot on, the rooms really look like they do online, and the services/ complimentary items are all there and all provided as advertised. Cannot wait to go back and would recommend to ANYONE!! Also, highly recommend the Chichen Itza tour and Senote.....Not included, but soooo worth the time and money!

We visited Zoetry for 4 short nights starting on December 8, 2011. We chose the hotel based on the higher level of facilities and service that they seemed to offer and are happy we did stay there. My overall comment is this is not a place to go if you are looking for a lot of action, are impatient, in a hurry or demanding. I have stayed at many fine resorts and can confirm the service is very good here, and they will get you pretty much anything you want, but everything is a slower vacation pace to start with. Relax and go with it!

We were greeted at the airport by a Lincoln Navigator, cold water and refreshing hand towels. After picking up a second couple we were at the resort in under 30 minutes. Upon exiting the car, we were greeted by Lucy who took us around the resort and then to our suite to check in. The room looked exactly like it did online, but better which made me happy. The mini bar was stocked, cold champagne waiting as well as a bottle of tequila and limes. She walked through all of our amenities and then was on her way. We waited less than 5 minutes for our bags to arrive and then we were off to eat lunch and the beach.

The wind was very strong while we were there so the ocean was not crystal clear and there were red flags out indicating it was prohibited for swimming. We were disappointed by this but quickly adapted to the pool area and in the end never missed the ocean. The service during the day by Pepe, Miguel and Antonio was very good. They insured we had all the towels we needed, umbrellas, amazing drinks and food. I will say that we are pretty undemanding people that were enjoying time away from three little kids, so it wasn't hard to keep us happy.

Overall the food was good with a misstep here and there, but nothing that ruined our meal. My husband enjoyed all of the seafood and sushi dishes he ate and we both enjoyed the fillets at La Canoa. At Kaax, Rafael greeted us each morning for breakfast by name and he and the rest of the staff was very charming and took care of you - they are pastry pushers!! Dinners were good there as well however I will say the service there was a little spotty some nights. One night we would get a lot of attention and others it was hard to get more water. That said, the staff was really friendly and in the end it wasn't a deal breaker, but it was noticeable. No one was ever pushy with us the whole stay about buying anything. We ordered coffee every morning and when I did, we were offered pastries and anything else we could want. It was to our door in 15 minutes each time.

Spa and the therapy pool were nice diversions and very good.

We missed doing the tequila tasting and wine tastings but heard they were great. Overall, don't be afraid of this resort. I really loved it and felt like I wanted for nothing for 4 days and got very good service in all areas of the resort! Happy to answer questions for anyone if you want to send me a message.

If you want a nice quiet-5 Star classy resort to relax, this is the place to be. Age group was very mixed most people were friendly and we met a lot of people from all over, some honeymooners, some like us on vacation. We were their Mon-Fri (Dec. 5th thru 9th). Just back and wish we never had to leave!

Just re-read some of the reviews before posting this review - GueroGuapo72 could not agree with you more. Nice review as we also almost cancelled and we are so happy we went.

Having stayed in Cancun a few years ago, I made reservations at another non-all inclusive hotel. After considering what the final bill for room, drinks, their expensive spa and food would cost us for the few days in Mexico I decided to go another route – all-inclusive.

Having stayed at Secrets in DR, I decided to stay within the AMR family and located Zoetry, a HIGH END PREMIERE all-inclusive. Checked out the great reviews and booked our trip. After booking the trip the reviews changed and I had my doubts, however I can assure you, the place is great. Food, service, staff etc.Not sure why the poor reviews.

Note: When you leave customs proceed out the door, NO need to stop at the condo/time-share hawkers. We were greeted and picked up at the Cancun airport on time and delivered promptly to the hotel, felt like 15 min time.

At the hotel we were again greeted-welcomed by Ruben with refreshments and brought to our room via a quick hotel tour, no check in time, just right to the room, unpacked and headed to the pool.

The staff is amazing from the grounds-keepers to housekeeping to front desk and in between, you are greeted in Spanish and Myan with hellos, good morning/afternoon/evening etc. You felt welcomed and appreciated that you were staying at Zoetry.

The room – Romance Ocean Front St Plunge Pool King, never used the pool but it was clean and available. Nice walking distance from the main araes, towards the end of the hotel. The room (Bora, Bora) was large and I was glad we booked this class of room. We had total privacy, the shower was refreshing and we didn’t want to leave it and the room was well maintained with evening turn-down service. Our schedule for the room, up early breakfast, then headed to pool, relaxed, swam; read a bunch a great books (my favorite vacation is judged by how many books I finish reading) back to room at sundown to get cleaned up for dinner. In other words we didn’t use the room much. Except to sleep and clean up/change.

Our first morning we woke at 6:40 am, I called room service for coffee and they suggested we also try the Mexican Hot Chocolate and some pastries. Within 20 min or less, our goodies were delivered hot and fresh.
Breakfast was at Kaax and the food was fantastic and service was great - Alex took great care of us for most of our time there, learned that I liked my morning coffee and kept my cup full. On our 2nd morning Cesar – head waiter/ maître d suggested I try the Huarache Mexicano (RES-O Pollo) with fried egg. What a great choice he made for me. Note: We learned if someone suggests you try something then try it. Had it twice (mixed with beef & chicken).

The fruit plate was nice with fresh fruit and feel free to add or delete items from the fruit plate. You also have to try their French toast and pastries – Chocolate crescent – yum, yum. Last day Francisco & Joel took great care of us and Joel & Cesar took note that I drink a lot of coffee and took over for Alex who was off and kept my coffee cup full – that is service.

Pool side service – Ricardo took great care of us, learning our drink or drinks of choice and making sure that our chairs were covered with dry towels etc. especially after when we had some rain. We noticed, that the staff took great care of the other people just as good as we were taken care of, even people that we met that were on the beach mentioned the great service they had.

Lunch was at the El Chiringuito or poolside. Hamburgers with waffle fries or their chicken or club sandwiches were all great.GET THE CATCH OF THE DAY – Grouper or whatever, it is a whole fish head and tail. So good everyone was talking about it. Also their Calzones (Mexican was our choice) were also great. We had to wait for the fish as it took about 30 min or longer and the staff made a bigger deal of our wait then we did. They kept coming over and apologizing, we told them we have no place to go, no problem. It was worth the wait.

Dinner – we ate the first night at El Chiringuito had grouper filet and skirt steak, my spouses steak was cooked to perfection and my fish was good.

Our other dinners were at La Canoa their Prawns, Linguini with Mango sauce (Ap), Watermelon Salad, Lamb, Grouper and Salmon all great choices. You must try their chocolate desert (like eating candy) with ice cream. Our waiter – Arturo, learned my beverage of choice and served my spouses wine of choice and my drink. We both recommend the Chowder.

At all the restaurants, you didn’t go away hungry -. All dishes had enough food and if you were still hungry could always add items.
Everyone went above and beyond to deliver what you wanted. Great service was provided by everyone. We never had a bad meal or poor service. Staff was friendly and helpful, their when you needed them.

SPA – The spa was very nice, salt water pool – relaxing, fitness room is ok, I used it one day, and the treatments were wonderful. MY spouse had Zoetry Paraiso de la Bonita Reflexology Ritual by Yuri – Her feet were hurting her real bad all week, after the treatment her hands and feet both felt great.

I had the Zoetry Paraiso de la Bonita Specialized Massage by Lulu and she did a great job with the 60 min massage. I was like rubber when I left the spa. Prices are typical resort prices.

There are peacocks and other animals walking the stone walk paths and I noticed they had a staff member mopping the stone pathway cleaning up shall we say their remains… Just shows how much they care about the resort being cleaned. The property is beautiful and well maintained.

All I have to say is that we will return, staying longer then the 5 short days we stayed and we hope that you give this place a try, if you read my other contributions, you will notice we have stayed a lot of other 5 star/nice, well rated resorts, this isn’t lets just say our first and only contribution. Oh one more thing I forgot because they weren’t an issue for us… mosquitoes – based on the reviews we brought plenty of bug spray, stuff to treat bug bites etc. and never once had to use any of it. I saw two mosquitoes my whole time there, first day & after a rain storm. We noticed that they spray the property daily – evenings also…

PS The Front Desk Staff, Ruben and Zuko Garcia also provided us with Great Service, took care of transportation etc. Thanks everyone at Zoetry for our great experience. Hello to Mike & Cheryl from NYC, nice meeting the both of you, Susan & Mep, from SC, Great meeting the both of you and congrats again, we hope our paths cross again.