Just gotta say WOW! My vacation with my husband was excellent! From working with CheapCaribbean to schedule my vacation, to the flight, to the pickup by the resort at the airport, to the tour by our personal concierge, special attention by the resort even before we arrived (I emailed with Zuko – manager of the resort to ensure all was taken care of prior to our arrival), to the WOW factor when we saw the resort and our room. It was absolutely amazing. I would go to this resort on every vacation! I high recommend this resort too!!!
Our first day we arrived at Zoetry Paraiso de la Bonita Riviera Maya, they all knew our names, we never had to touch our luggage, they did everything. We were treated like royalty every day. Imagine going to a resort that is 100% a SPA. Yes they had a SPA, but even outside of it everyone treated you so gently, kindly and professionally. Every detail was taken care of even if you were walking they asked if you wanted a lift on the golf carts. We of course liked the walk along the pebbled path to see the crocodile in its own area and the birds flying around. It was a serene walk.
Here is our vacation info. We arrived, they picked us up in a really nice plush vehicle gave us a cold washcloth and water. When we arrived at the resort they welcomed us with a drink then we received a personal tour, luggage was taken to our room, we went to our room and it was fantastic. Everything you see in the pictures for the resort is their and more. From entering in the room to see a bottle of champagne on ice waiting for us with 2 fluted glasses, fresh fruit, oh and the coffee machine (bottle water of course) is the best. The coffee machine makes espresso and man its good! I wish I could have one of those at home.
Each room had bottle water in multiple places including the bathroom and then you have a small fridge fully stocked with water, pop (soda), beer, and wines, liquor. There is plenty of storage room to place all your belongings so you don’t have to live in a suitcase. Nice soft fluffy robes are provided with slippers and if you get the slippers dirty they replace them. In the bathroom you have everything you need from cotton balls, q-tips, lotion, shampoo/cream rinse, body wash and the standard items like your sewing kit, head cap. You are provided ample towels daily in the bathroom as well at the pool or on the beach. Oh I almost forgot the nice beach bag that you are given – so don’t bring one. This one is handmade and a really nice item to bring home and use during your vacation.
When you walk thru your private entrance with a gate into your room all you see wonderful colors in the room, marble flooring and the decorations are perfect for the tropics. We had the king size bed with a plunge pool (nice pool and clean). The only complaint I had is they didn’t keep the plunge pool circulating and I needed to call daily to get this turned on. The beds were a little hard at first, but the pillows were wonderful to sleep on and I now miss that nice firm bed. I have never slept so well on vacation. Usually it takes days for me to get use to a new bed, but not here. The room was decorated nicely, had a couch and chair, end tables, plenty of lighting, 2 ceiling fans, 2 sliding glass doors to the room, a desk and I almost forgot wireless internet. This was the first time I’ve ever gone anywhere where the wireless Internet worked 100% around the resort and I never had an issue. People raved about this fact – not sure why on vacation we want to be on the Internet, but it was nice to know you could and the speed was solid.
I am still amazed by the size of the bathroom, from the décor to the size of the 2-man tub, 2-man shower with a tropical flair. Oh the bathroom had plenty of lighting (even motion lighting) along with a mirror that lit up for shaving. Yes there is plenty of storage space to put all your belongs and they give you a working blow dryer as well. There are ample outlets in the bathroom when needed too. The closet space is excellent for hanging clothes. Granted I did bring some hangers but I really did not need too. The toilet area is private behind a door, then you have your in room safe. I was amazed how seriously they took this. We left it open one day and they called security to lock it up, left us a card to call the front desk to get our new code so we could change it (and no nothing was taken and I had $200.00 right in front). I felt the staff was trust worthy and was there for us. They would clean during the day and then come back at night for turn down service leaving our robes on the bed with flowers all around with our slippers. In the bathroom everyday they put new flowers from the area for us to be able to see the local beauty. In the sleeping area you have a T.V. built into a cabinet with storage space below it and yes the T.V. worked fine for the few times we turned it on.
We never felt unsafe here. Both my husband and I felt as if the staff was there for us personally. From saying our name to asking us if we needed anything they were very attentive. I was amazed that they always asked if we needed something to drink. Usually at an all-inclusive resort they don’t push alcohol. This was top shelf liquor too and they definitely didn’t skimp when making the drinks. From the wine to the liquors to the drinks everything was great. The food was absolutely amazing. Menu driven - all you can eat and the selection was delicious. From Ribeye steak to fresh fish, salads, soups, everything on the menu was good and they changed up the menus every other day, so you always had new items to select. It wasn’t just a few items either; there are 3 restaurants and normally 2 open in the evening during off-season. Breakfast was at one place or you had the choice of eating in your room. Room service menus were as good as if not better sometimes than the restaurants and that was available 24 hours per day. When room service came in they setup everything for you and brought flowers to decorate the table. They only asked that you call a number for pickup and they promptly came. We called room service several times. Don’t forget to call for their fresh fruit plate, freshly made salsa, homemade chips and guacamole. WOW this was yummy. If you needed ice they showed up promptly with a bucket for you. If you needed anything in your room they were there without hesitation even if you forgot something, they would make you feel as though all your needs would be met.
Now back to the food as this is so important at an all-inclusive resort that didn’t do buffet style at all. Every day they had fresh sushi and it was absolutely fabulous. The food was top quality with portion control and the plates always came decorated nicely with flowers or food decorations. They would offer you lime, oranges, apples or cucumbers for your water glass, which was either filtered or sparkling. You were always offered something to drink. Daily they made different types of ice tea, which were all very refreshing. If you ordered 3 items they lined up the silverware to match, so watch out how much you order, you could end up with a lot of silverware. The chefs daily made a special item that would be an offering they would share from a simple scallop to a yogurt drink. Now my best part every morning they had these warm rolls, pastries that were out of this world especially the chocolate croissant – wow was that delicious! There is an outdoor fire grill that cooks homemade pizza’s, steaks, burgers, whole fish and it gives a nice chard taste to the food. Our favorite restaurant was Kaax (Pronounced “Caash” a Mayan word meaning "Jungle"). This was more a casual dining restaurant but you could wear fancy cloths if you wanted as well. The fine dining restaurant La Canoa was ok, I feel they made a solid attempt to have the fine dining style food, but the taste of the food was not as good as the food looked and the other one was so much better – taste match food quality. My husband and I like to dress up sometimes but on vacation you want to relax so it was nice to have fine dining in a casual atmosphere with Mariachi guys singings songs in the background. Very elegant and romantic! For breakfast there was a man playing a harp and he could play just about anything. Its not normal harp music – it sounded like a piano. I could go on and on about the food. Lets just say it was well worth it and the best ever at an all-inclusive resort, and the coffee was great too. I did order the cappuccino daily with an espresso chaser just for an extra kick. Just don’t do that too late at night – you won’t sleep a wink.
Tea time was offered daily where they made freshly brewed hot tea. I have never seen more flavors in my life from Pina Colada, Amaretto to every type of leaf in the world. Worth trying even if just once. This was offered in the bird lounge where all the wild birds were either in cages or on their man made perches. Don’t touch the birds they do bite. Can’t blame the birds since they are rescue birds from the wild. But they are gorgeous to look at. All the furniture and decorations throughout the resort are tropical and comfortable.
The only complaint I have is I don’t like bugs and on the bar tables there are these little bugs all over the wood tables. I think they referred to them as termites that eat the wood but they are super tiny. Granted they don’t bite humans, but I would prefer to put my drink down on the table without them. I also didn’t want to put food on the tables in the bar area.
If you wanted to get away from the bugs you can go into the library room, they have a bar there along with games at night. I played my husband some games and won – so that was fun of course! In the library room they offer different events at night including the Tequila tasting which was lots of fun and educational. My husband now enjoys Tequila more since it’s like a fine wine if you drink it right. The library room was also air conditioned so it was nice if it was raining, humid or just wanted to get away from insects.
I don’t know much about the SPA itself since we didn’t use it. There is a salt-water pool that can be used for minimal times during the day, and of course the SPA items you can purchase which are pricy. My husband did use the workout room, which was handy and nice. It had plenty of equipment for a quick work out since running on the beach can be difficult. With this resort being so private the beach only goes so far and then you run into rocky areas filled with garbage (it would be nice if this was cleaned up). Kinda sad to see all the garbage on the beach in these areas’s, but it’s probably not owned by anyone. You could try to run on the beach farther to the other resorts, but you must do this carefully and sometimes you have to run in the water to get around certain areas. Not truly worth it.
At night my husband and I would go out to the pier to watch all the fish. They left 2 lights on the pier (which was very stable) shinning into the water at night and it would bring smaller fish in which would bring the 4-5 foot fish in along with families of sting rays. WOW this was amazing to watch. Of course watch out for all the crabs walking around on the pier too. I only wish they would put some chairs out on the pier even if just at night so we could have sat longer to watch the fish.
If you wanted to have them do a dinner on the pier you can set that up but its like $300.00 and really not worth it as it’s the same food you get in the restaurant. I would spend the money on an excursion before I would do that. They even offer to setup this fancy dinner up on the beach or in the pool. They have a motto of Fire, Water, Air where you can setup private meals. But the price is far too high. Sure its nice to have a private dinner for 2 but there were times that my husband and I were the only ones in the restaurants if we went early enough and we didn’t pay extra for that. If the resort wants to promote this more, they really need to take the price down. If you want music it cost about $3-400 more on top of that. I can play my IPOD and be happy for that savings. If you bring an IPOD you need to ask them to put an IPOD station in your room that is not offered regularly. Yes you have to play your music quietly since you don’t want to disturb other guest, but on your private sitting area its nice to hear some sounds besides the ocean.
They do have a Catamaran that takes you out for 1 hour and this is included with your stay and they serve Champaign while they take you out. Its worth it to say you did it, but nothing super special. They just skim along the outline of the area and then come back. But it was nice to say we did it. You do want to make sure the weather is good if you do this. I would not recommend going out in high winds.
At night the resort is wonderful with all the lights but by 10:30pm everything shuts down. No food (unless you call for room service which is available 24hours for food only – no drinks) and no bar life. Be smart and if you drink wine ask them for a couple bottles of wine (they will put it in ice buckets so you can sit and drink even if they are shut down). When you’re in the bars there is no music unless you can hear in the distance the music being played in the restaurants during open hours. I think it would be nice to have some gently played music that is tropical to create a tropical vacation impression when in the outside lounge area. I do think they can do this without disturbing guest and keep it to quiet music.
When everything shuts down and you walk around the lights stay on till about midnight and then they shut everything off. Its kinds spooky at night without any lights even on the pier, but keep a flash light on you just in case. We would sit in our plunge pool area, which had 2 cushions and watch the ocean at night or listen to it. Our room was 100 feet from the ocean and 20 feet to the beach. They did a good job trying to keep the seaweed off the beach area since the storms were pushing that in. I wish the water was clearer for more days of our vacation. The last few days it was crystal clear, the other days it was filled with seaweed. Security would walk around with their flashlights at night to check on everything, which just added to the feeling of safety. But be careful they can spook you too if they just walk up while your sitting outside (we were on lower level of course).
The pool was really nice too; when you walked up most of the time they would setup your area for you, which was same on the beach. They would bring you towels and an umbrella if you requested it and sometimes a table. This was inconsistent and it would have been nice to have a table for all seats and not have to search someone out to setup the towels by both the pool and beach area. We called for seats outside our room like we were told when we arrived our first day we could do, but nobody ever came, we had to go out to search for someone to help us 2x. I realize they get busy, but if they are going to run over sometimes they should do this all the time. I noticed they would put out 3 towels on the seats for setup in the morning. The 3 towels would go on the covers but then they forgot you need 2 more towels for the double seats to use to dry yourself from the pool. It would have been nice to have a table setup on each side of the pool with extra towels to grab. I realize they were by the marina area, but it would have been nice to setup baskets in other areas for convenience. Possibly one outside the bar (lounge) by the pool would be a good place. The only complaint with the pool area is (1) one day they did not turn on the filters and it was foggy and dirty looking which is bad. What if this was the first day someone arrived, first impressions are everything. We were given the excuse that the person that cleans them took the day off? Really took the day off at an all-inclusive resort and nobody else can turn on the filters and clean the pool. Didn’t sound right to my husband and I was not good impression for that day.
We also didn’t like the fact that the pool closed at 7:30pm yet they would start cleaning it up at 6:30pm and then if you wanted to sit at the pool it was an extra effort to get towels and other items. We almost seemed to annoy them to sit there. 7:30pm is early and it would be nice if they allowed (1) weekly night swim since it was so beautiful at night with the stars and they did have lights in the pool. Just a thought.
The plunge pools are not as private nor kept clean daily (cleaning of this pool is needed daily!) as I would have liked since people above you can see into it if you are in it. So no naked stuff unless your not shy. Also people can walk up easily as well in the grassy area in front of it beyond the bushes. It would be nice if they had a draw drape to wrap around it so you could have some romantic privacy…but then you always have the bedroom, which is huge and lovely.
The resort has many exotic birds that live on the resort and are displayed in good weather. My husband and I didn’t like to see the dungeon they live in down when they were not out which is down the path in back, which was dirty and dark. We wished that the tropical birds had been treated with more dignity. I am an animal lover of course!
The resort originally when we first were looking at it said adult only – but this is NOT an adult only resort. They do allow kids but people must pay full adult price for them. We did see a few kids and they were well behaved and quiet, so that was a very good thing. I love my grandbabies but I wanted this to be a relaxing, quiet vacation and it was all that and more.
When we went to check out they had everything arrange for us, pickup of our luggage timeframe, time to take us back to the airport, and had a our documents to sign. This resort is very organized. I loved the fact that even during our last hours we were still catered too with drinks and kindness. Some places get you in and can’t wait to get you out. But not this resort.
So to summarize this vacation, absolutely the most serene, peaceful, relaxing vacation we have ever taken. Food was fabulous, accommodations were more than I could ever ask for and the staff was professional, helpful, and caring. Would recommend Zoetry Resort to anyone. We did see some honeymooners there and I was surprised since there is a lack of night life, but you always have Cancun about 20 minutes away for that. If you are seeking a location that is beautiful, private, small, with everything you could ask for, go here. I almost don’t want you too, so I can have my private vacation spot. I just came home and I want to go back!!!!
I know I did put some suggestions in this and told the truth of our stay. I think you need to hear the good and bad. But in comparison to other resorts or cruises we have taken – this place is 100% above those. We all would love perfection and this resort comes that close!
To all the staff at Zoetry, thank you for making this the most memorable vacation in our lives. WE WILL BE BACK SOON!
- Official Description (provided by the hotel):
- Mexico's famed Paraiso de la Bonita Resort, a Leading Small Hotels of the World, Virtuoso member and four-time winner of the prestigious AAA Five Diamond Award is tucked into a protected private Beach just 15 minutes from the Cancun International airport. The ultra-luxury boutique beachfront resort is considered the most exclusive property in its category in Cancun's Riviera Maya region. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures and feature private terraces, luxurious bathroooms with Bvulgari bath amenities, Frette robes and towels and spacious living room. The resort is home to North America's first certified Thalassotherapy Spa, which combines the ocean's most beneficial elements with state of the art equipment and techniques. In addition, the property's private 48 ft. Catamaran treats guests to a delightful experience on the beautiful waters of the Mexican Caribbean. ... more less
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- Also Known As:
- Zoetry Paraiso De La Bonita Hotel Puerto Morelos
- Paraiso De La Bonita
- Paraiso Bonita
- Zoetry Paraiso De La Bonita Riviera Maya, Mexico - Puerto Morelos