I think the reason this resort got such high reviews is because people in loud wedding parties and people with kids are the primary reviewers. If you don't fall into either of those categories, you may not enjoy this resort. Here is the main takeaway from our review: this is a gorgeous property with a wonderful, attentive staff, but if you want a romantic getaway or peace and quiet, this resort is not for you. Between feeling like we were at a daycare during the day, and in a very loud club at night, it wasn't the relaxing getaway we were hoping for.
When we first arrived, we noted the hotel is extremely well-kept and very beautiful. We were given a cool towel and glass of champagne immediately upon arrival (which was very welcome after our harrowing experience getting there from the airport).
We were traveling with our timeshare, and had been assigned a "family suite." Since this vacation was meant to be a peaceful one, we asked to be upgraded as we were worried the family suite would be in a noisier area of the hotel. We paid about $300 to upgrade to a swim-up honeymoon suite, which we figured was well worth it. Indeed, the room was beautiful and we had a wonderful ocean view. There was essentially a private pool right outside, and the "adult" pool was adjacent to the honeymoon suites. When I say the property is immaculate, that is an understatement. It really is a very lovely setting.
Or, it would be a lovely setting if it weren't for all the noise. When they say this is a family-friendly place, they mean it. Almost everyone had babies or toddlers and they were everywhere- even in the "adults" pool. One night in particular there were three children screaming and splashing unattended in the "adult" pool (which was right outside our room) and we called the front desk to ask they tell the kids to move on. They informed us there is no "adults" pool and all the pools are for everyone. The pool is clearly marked "adult pool" so this greatly annoyed us, especially since there were so many different pools for people to choose from, many of them empty. If, in fact there had been even a small adults-only section in this resort it would have greatly improved our experience. It also would have been nice if there were certain restaurants meant for adults since it was impossible to get away from screaming children no matter what time of day you went to eat.
Even more annoying than all the noise from the kids was the noise from the weddings. There was a wedding every single night we were there except one. Unfortunately, the venue the weddings are held at was immediately outside our "romantic" honeymoon suite room. We were forced to listen to blasting club music (this is not an exaggeration) and people screaming well into the night nearly every evening.
We also paid extra one night for the advertised "romantic dinner" on the beach which happened to be at the same time as a wedding. We had to listen to a very loud DJ on a microphone and top 40 music during most of our dinner. While it is understandable that this is a popular wedding spot, the hotel should not book "romantic" dinners at the same time as weddings, or at least they should warn you in advance. When you think romantic candlelit dinner on the beach, you think of listening to the waves, not club music.
My favorite part about being in an ocean front suite (and half the reason we upgraded) is falling asleep with the window open to the sound of beach waves. This was impossible and we fell asleep tossing and turning every night. While we sometimes are in the mood for more of a party atmosphere, this is not what we thought we were getting with this highly rated, very EXPENSIVE resort in this location. We would have stayed in Cancun at a cheaper resort if we had wanted that type of vacation.
I understand that wedding festivities come hand in hand with Mexican resorts.... but you would think that the resort would try harder to separate these events from the main part of the resort, especially the expensive, romantic "honeymoon suite".
Another annoyance was that the main restaurant, "Blue" was closed all but one evening we were there, because it held the private wedding dinners. I actually found the dinner here better than at the other restaurants, so was bothered that I could only go there once.
This review really has nothing to do with the property itself or the staff, both of which are extremely nice. It was more the clientele there that made our stay less than stellar, and the fact that there is no separate area for weddings. I would hope the resort would try to make it more apparent to people what kind of atmosphere to expect, and not bill it as "romantic" because it certainly is not. That said, we would not return to this property, but we might try one of Karisma's adults only resorts in the future.
We were in Villa 7, which contains the "honeymoon" suites. The room was gorgeous, but it w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your detailed review of your recent visit to the Azul Beach Hotel. I have read your post and found your feedback very interesting. I would like you to to know that your comments will be used constructively and make improvements.
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I'm sorry that you found children in our adults only pool , I have addressed this with the corresponding departments and I can assure you that all adult only areas are for over 18 only.
Once again, many thanks for your comments. I truly hope that you will return , please do not hesitate to contact me on the email below with further comments or prior to you next visit.
Azul Beach Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.