The only bright spot of our stay here was the lovely staff and service of the locals. I have to give them credit. Apart from that, everything else was terrible. Not only is the all inclusive MEALPLAN a scam, they had no record of our reservation upon arrival, there was one person at the desk at 11pm on a Saturday night, not another soul around. We were told they could give us a room for the night but the next day would have it straightened out and make it up to us. The room we got was located in the back half a mile from the beach and pool, with a Sewage odor outside. That is what they burn the incense to cover up. We spent our entire first day still packed, waiting for a room change, with no access to wifi because our room wasn't registered, and ultimatetely someone from the concierge told us he could get us $200 back for the trouble. That turned out to be nothing but a "gift" for being taken on a sales tour to get us to buy their timeshare or upgrade our room for another $600! Then, two days later we were handed a bill for $1800 for the mealplan! Our travel agent told us it would be half that amount. If these weren't enough insults, discussions with Prestige, the timeshare management, did nothing but waste more of our time waiting for this manager or that manager who were all out to lunch or in meetings, then ultimately blaming it all on our agent, and doing absolutely nothing. No room change, no $200 back. Nowhere is their meal plan pricing printed or posted on their website. For all we know, somebody made a nice commission.
NOT only is the mealplan a scam, the hotel is located SO FAR from anything it's at least $100 roundtrip taxi fare to do anything such as shopping, Cancun, tours, etc. There is ONE bar, located outdoors at the pool, and a volleyball net on the beach. This is your entire range of "activities" for an "all inclusive resort", and if it rains, your one bar is rained out too! Anything you want to do costs MORE. Nothing is included, except food, and even that, sorry to say, left alot to be desired. Mexicans make good Mexican food, but not Sushi or Italian. There are No shuttles, no transportation, no activities, even the Wi FI isn't free, and if you each have a tablet, it's $10 per day PER DEVICE. If you do want to go on a tour, you have to book it a day in advance, and lose your money if you cancel due to rain. If you want a cabana on the beach you ahve to get there at precisely 3pm the day before to reserve one. And that is all there is to do on the property, or spend $100 to go anywhere else. And that would be my recommendation.......stay somewhere else!
- Official Description (provided by the hotel):
- Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more less
- Reservation Options:
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- Also Known As:
- Azul Beach Hotel, By Karisma Hotel Puerto Morelos
- Azul Resort All Inclusive Beach
- Azul Beach Resort
- Azul Hotel Beach Resort
- Azul Beach Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos