We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“azul beach - truly 5star” 5 of 5 stars
Review of Azul Beach Hotel, by Karisma

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Azul Beach Hotel, by Karisma to your Saves list
Azul Beach Hotel, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
25% off room rate
Ranked #4 of 23 Hotels in Puerto Morelos
St Ives, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“azul beach - truly 5star”
5 of 5 stars Reviewed June 1, 2013

I am not going to go into massive details but I have just had the most AMAZING two weeks at the Azul beach hotel. My daughter chose this hotel for her wedding location and everything went perfectly, the way they looked after her and her husband to be was 1st class

I travel ALOT and have to say the service from the staff was top notch, professional and polite.

One negative thing... we had the karisma club pitch and to be honest it just felt a little tacky... e.g. a great offer you need to sign today to take advantage of... come on this is very 1980's.

That aside, I would return and would recommend this hotel to couples, family.

Thank-you Azul beach for some amazing memories.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Many thanks for your review . I'm happy to hear that you and your fmaily had a wonderful vacation, also that we exceeded all expectations, providing the perfect wedding celebrations . I hope that you have fond memories that can be treasured for years to come.

I have taken note of all comments and will share your feedback with all staff

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,814 reviews from our community

Traveler rating
    1,296
    344
    92
    56
    26
See reviews for
877
475
16
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2013

This was the perfect holiday which started the minute we walked through the door.
The hotel itself is absolutely spotless and the staff were the friendliest we have ever come across, with too many to name individually.
The room was immaculate and our house keeper kept the room spotless during our stay. The building and grounds were also perfectly maintained throughout.
The choice and quality of the food was far more than we had expected and so well presented. Drinks choice was more than adequate.
The only fault as such, was that when there was a wedding on, the Blu restaurant was closed which meant eating inside at one of the other restaurants ( which at the end of the day is not the worst hardship to endure).
We will definitely be going back again next year without doubt and cannot speak highly enough about both the hotel and the staff - thank you for making it the perfect holiday.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, May 31, 2013
Thank you for your excellent review of your recent stay. It is very special and there is no better reward than to hear about your wonderful experiences at the Azul Beach Hotel.

I enjoyed reading your feedback and can assure you that your comments will be shared with all staff

Thank you again and I look forward to your return

Peter Hechler
General Manager
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

Azul Beach was the first trip we took with our then ten-and-half-month old son, and now 2 years later, it's still by far the best place we've been for traveling with a young kid. It's completely kid focused without being Disney cheesy (photoshop the kids out of the picture and it's just as chic and beautiful as any high-end resort) and the food was delicious, unusual at an all-inclusive. It also made feeding a picky baby super easy, when you could just grab a jar of baby food or a smoothie at the snack bar or get room service (milk, yogurt and a banana please!) late at night. I would definitely go back.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Thank you for your feedback, sharing your experiences of your recent stay. It is great to hear that we were able ot make your first vacation as a family an enjoyable and stress free environment.

we hope that you will choose to return for make years to come.

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2013

It is an exelent very nice hotel, for family and resting intentions. We were there for 7 days with our 4 and 1 1/2 year old boys. They enjoyed it as much as we did. They have a child club with nanys, so we could have our candlelight dinner, and visit or go out every night.
The only issue is first our personal buttler wasnt that good, we asked for toys and they never came to our room. The italian restaurant served me a burned steak, and they said that that is normla because of the gas grill ??!!?? My son had an small accident in the room and paramedics came in less than 5 minutes. i will return probably in New year with the whole family. Very recomendable.
They should only improve a little in the quality of alcoholic beverages.

Room Tip: Take The suite with pool or beach front.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Thank you for taking the time to share your experiences with the Trip advisor community. I'm gald to know that we were able to provide your and your family with a perfect vacation experience.
we are very family focused however we know that its important to parents to have quality time together and our nanny service provides piece of mind for all parents.

I have taken note of your comment concerning the butler service, please accept my apologies and I can assure you that your experiences are not the norm or in line with our service standards

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed May 28, 2013

We recently had our daughter's wedding at Azul and they were wonderful!!! Everything about it was perfect - the rooms, food, service and the beach!! We thoroughly enjoyed ourselves and I need to point out the service of Hans ~ he was professional, helpful, informative and always available for anything we needed. He made everything happen that needed to happen. I look forward to being able to go back to Azul ~ it was truly an unforgettable memory. The only thing you need to be careful of is Lomas Transportation. I would use someone else. They have nothing to do with the hotel so I won't let their bad experience ruin what a beautiful time we all shared. This is definitely a place you will enjoy whether you are with family or traveling as a couple.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Thank you for your wonderful review, it was an honor to host your daughter's wedding!
I appreciate your feedback and I can assure you that Hans is very proud of the mention for his efforts. Sorry to hear of your troubles with your Transportation , unfortunately the hotel does not operate any transportation services however I have contacted the relative company to pass on your experiences.

Again many thanks and I hope to see you very soon at the Azul Beach Resort

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

My extended family recently spent 4 nights at this resort. The service was top notch, the restaurants choices varied, and the hotel grounds/rooms were meticulous. The staff was so nice and seemed genuinely happy to be employed there.

I contacted the general manager, Peter Hechler with connecting room requests prior to arrival and he was very accommodating. We had a gorgeous ocean front jacuzzi suite. Peter also made a point to introduce himself and inquire about our experience. Very personable!

Beach is very calm and clear - hotel does excellent job of removing seaweeds everyday.

We enjoyed the Africa show in the theater and fire show on the beach.

BBQ on the beach with fresh coconuts was one of the highlights of the trip.

In all, a lovely property with excellent staff. We will definitely return!

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Thank you for your recent review, it was a pleasure to meet you and I am thrilled you enjoyed all aspects of your Gourmet Inclusive vacation at the Azul Beach Resort.

I hope to see you again at the Azul Beach Resort

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

I recently spent 5 nights at this resort for my best friend's wedding. It was worth every last penny spent! The service was top notch, the food as good as any restaurant I've ever been to, and the hotel grounds/rooms were kept up meticulously! The staff was so nice and seemed genuinely happy to be employed there. I cannot think of one negative remark. I have already convinced my family (with children) that we need to visit again next summer. I can't wait!

Room Tip: The swim up suits are AMAZING!
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Azul Beach Hotel, by Karisma, responded to this review, June 3, 2013
Thank you for such a wonderul , well formed review. It is very rewarding to know that you have enjoyed every moment of your vacation at the Azul Beach Resort . In addition , your comments are motivating as there is nothing more satisfing that to receive the praise of our valued guests. I have shared your comments with all staff , showing them the tremendous impact their efforts have on our guests vacations.

we are glad that you have found your paradise and we look forward to your next visit , this time with all your family!

Best Regards

Peter Hechler
gm@azulbeachresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Azul Beach Hotel, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Azul Beach Hotel, by Karisma

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Morelos
#3 Romantic Hotel in Puerto Morelos
#4 Luxury Hotel in Puerto Morelos
#4 Top resorts Hotel in Puerto Morelos
#4 On the Beach Hotel in Puerto Morelos
#4 Spa Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Azul Beach Hotel, by Karisma 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Orbitz, Caribbean Online Mgt Corp., Despegar.com, Travelocity, Odigeo and Tingo so you can book your Azul Beach Hotel, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort
Azul Hotel Beach Resort
Azul Beach Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos

Owners: What's your side of the story?

If you own or manage Azul Beach Hotel, by Karisma, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.