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Acamaya Reef: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 11 reviews
11 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
3
3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#14 of 25 hotels in Puerto Morelos
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  • Rooms: 12
Description: Acamaya Reef is just on the beach, in a white sanded beach, is a small resort, it does not has stars, because it is a special product of low impact... This description is based on information provided by the hotel.
Address:
Carretera Cancun-Tulum
Puerto Morelos 77580
Mexico
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TripAdvisor Traveler Reviews

Reviews of Acamaya Reef

( 9-11 of 11 )
“Caveat Emptor”

Acamaya Reef

Mar 14, 2005
15/16 found this review helpful

I generally don't like to write negative reviews, but in this case I feel constrained to do so.

I reserved a room at the Acamaya Reef Hotel via the internet for three people - two beds and another rollaway bed. I received confirmation for this room for three people with two beds and another rollaway bed, which confirmed the total price, including taxes.

I arrived first and my friends joined me later. When I arrived, the place looked nothing like the photos on the website. In fact, it looked nothing like a hotel/motel/inn/hostel. It took the shuttle bus driver a few minutes to negotiate with the big Doberman outside and the neighbor hanging out of the window to discern that the establishment was up the driveway, which looked from the outside like a deserted lot.

After the matron/landlady/proprietor removed the padlock from the reception office, I entered to register. She informed me that she only had a room with a queen size bed. I explained that I reserved a room for three - 2 doubles with a rollaway. At first she said she didn't have that available. When I showed her my confirmation email, which I printed and brought with me, she said she would try to accommodate. She also said that the price, which she already charged my credit card before I arrived, did not include the third person and that I would have to pay an additional 25 dollars. I tried to explain that the confirmation page clearly confirmed the total price for three persons. Notwithstanding this uncontrovertible evidence, she insisted that I had to pay an additional 25 dollars for the third person. Additionally, during this discussion her ability to discern English began to wane. Realizing that I would not win the argument with reason or with an appeal to the woman's sense of fair play, I agreed just to pay the extra 25 dollars in cash. For some reason, I just didn't feel comfortable having her charge my card again.

The room turned out to be a tiny hut. In order to fit the small rollaway - the size of a cot, the table and chairs had to be removed from the room. The air conditioner blew room-temperature air, and the shower ran both cold and cold water. There was also a small colony of red ants loitering at the doorway, though most of the ants stayed outside. The grounds of the premises was basically a gravel driveway, which ultimately let to the beach, with some scattered plastic chairs and tables, and a dilapidated old trampoline in the way.

Finally, while I was there for almost 24 hours, I did not once see Yaya, the pet monkey. I did, however, see - and hear - the loud, obnoxious parrot, whose squawking woke me up with the sun.

The only redeeming quality of this place, which by the way rescues it from a "Terrible" rating, is the owner's young teenaged son, who graciously found the rollaway bed and put it in the room after his mother forgot to do so. This young man also graciously called a cab for me and advised how much to pay for a trip into town, cautioning me to have the money ready so the cabby wouldn't try to overcharge me.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: February 2005
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Call now to book: 1-800-733-5916 from Orbitz
“Great place!”

Acamaya Reef

Mar 6, 2003
12/17 found this review helpful

Acamaya Reef Motel is a small, family owned resort which has several cabana style rooms and a small RV park. It sits on a gorgeous palm lined private beach. The owners make you feel like part of the family! It is a short walk to the small quaint town of Puerto Morelos which has all necessary services and only a twenty minute drive to Cancun. It is an intimate setting for those who crave the peace and quiet, sun and sand. There is a small art gallery on premise with paintings done by the owner who is a noted artist. Meals can be arranged on site if you so choose. The owners plan to expand the RV parking area to a nearby property for long term stays.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Exelente Trato”

Acamaya Reef

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4 of 5 stars
Guadalajara, Mexico
Jul 23, 2008

  • This TripAdvisor Member:
    • Liked — la atencion
    • Disliked — El hotel que construyen al lado los alba;iles te silban mientras de asoleas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianacobian's Summary
Date of Stay: July 2008
Traveled with: Viajero en solitario
Visit was for: Otros
Age group: 25-34
Member since: July 08, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Tourists
I selected this hotel as a top choice for:
Other
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Reviews of Acamaya Reef

( 9-11 of 11 )
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Acamaya Reef Address

Carretera Cancun-Tulum, Puerto Morelos 77580, Mexico