I generally don't like to write negative reviews, but in this case I feel constrained to do so.
I reserved a room at the Acamaya Reef Hotel via the internet for three people - two beds and another rollaway bed. I received confirmation for this room for three people with two beds and another rollaway bed, which confirmed the total price, including taxes.
I arrived first and my friends joined me later. When I arrived, the place looked nothing like the photos on the website. In fact, it looked nothing like a hotel/motel/inn/hostel. It took the shuttle bus driver a few minutes to negotiate with the big Doberman outside and the neighbor hanging out of the window to discern that the establishment was up the driveway, which looked from the outside like a deserted lot.
After the matron/landlady/proprietor removed the padlock from the reception office, I entered to register. She informed me that she only had a room with a queen size bed. I explained that I reserved a room for three - 2 doubles with a rollaway. At first she said she didn't have that available. When I showed her my confirmation email, which I printed and brought with me, she said she would try to accommodate. She also said that the price, which she already charged my credit card before I arrived, did not include the third person and that I would have to pay an additional 25 dollars. I tried to explain that the confirmation page clearly confirmed the total price for three persons. Notwithstanding this uncontrovertible evidence, she insisted that I had to pay an additional 25 dollars for the third person. Additionally, during this discussion her ability to discern English began to wane. Realizing that I would not win the argument with reason or with an appeal to the woman's sense of fair play, I agreed just to pay the extra 25 dollars in cash. For some reason, I just didn't feel comfortable having her charge my card again.
The room turned out to be a tiny hut. In order to fit the small rollaway - the size of a cot, the table and chairs had to be removed from the room. The air conditioner blew room-temperature air, and the shower ran both cold and cold water. There was also a small colony of red ants loitering at the doorway, though most of the ants stayed outside. The grounds of the premises was basically a gravel driveway, which ultimately let to the beach, with some scattered plastic chairs and tables, and a dilapidated old trampoline in the way.
Finally, while I was there for almost 24 hours, I did not once see Yaya, the pet monkey. I did, however, see - and hear - the loud, obnoxious parrot, whose squawking woke me up with the sun.
The only redeeming quality of this place, which by the way rescues it from a "Terrible" rating, is the owner's young teenaged son, who graciously found the rollaway bed and put it in the room after his mother forgot to do so. This young man also graciously called a cab for me and advised how much to pay for a trip into town, cautioning me to have the money ready so the cabby wouldn't try to overcharge me.
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