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“This place ruined my vacation - Horrific experience!” 1 of 5 stars
Review of Gorilax Jungle Park

Gorilax Jungle Park
Ruta de los Cenotes km 21.5, Puerto Morelos, Mexico
9988100778
Website
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Ranked #19 of 41 Activities in Puerto Morelos
Type: Adventure
Attraction details
San Diego
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“This place ruined my vacation - Horrific experience!”
1 of 5 stars Reviewed December 30, 2011

What was supposed to be a one-hour ATV ride, turned into all day miserable experience for me and my family.

BOOKING THE TOUR

- Booker changed our tour three times during the week. We originally signed up for horseback riding and ATV riding. On day 1, he told us to come back 30 min later for pick up after the tour was booked. We arrived and he told us there was a 20 min delay. We waited at a nearby restaurant and after 20 min, he came to get us and told us the tour couldn’t be booked for today. We changed the date to Christmas Day, which he assured us they would be open. We then booked an additional tour for the day to go jet-skiing, which turned out fine.

- On Christmas morning, the booker cancelled our horseback riding and he booked us for ATV rides only. We agreed, but had to wait an additional 30 min for pickup. We had about 8 other adults in the van for the tour.

GORILAX TOUR

- The place was not really open for business. Only a handful of operators were there, as well as two cars of their family members.

- The bathrooms were not operable. No water was running to them so you couldn’t flush the toilet or wash your hands. They ran out of toilet paper.

- No drinks were offered or available.

- No food was at the site.

- It took about 1.5 hours to get us going on the one-hour ATV ride.

- The ATV ride was decent. We went blazing through the jungle full throttle and stopped occasionally for our tour guide to take his pictures. I would have preferred to stop along the way to take in some sites and get to know more about the jungle.

- After our ride, the other group departed on their ATV ride. They were ziplining and went to the water hold while we were riding. It was just before dusk when they departed. Our tour guide offered us to go ziplining as well on 11 lines. I declined but the other 3 adults with me decided to go. After two lines, the other female returned. She said that she felt unsafe since there was only one operator along.

- The generator supplying lights to the waiting area went dead. The family waiting for the operators got into their two cars and left. We now noticed that the van driver was gone also.

- My husband and son returned and wondered why we were in the dark. I told him that the generator had stopped, the people had left and the van driver was gone. He was looking for our guide and he had disappeared also. By now it was dark and there was no one around. We in the jungle, in the dark, with threats of jaguars running about (and who knows what other wild animals) and no one from the tour company. We used our phones to provide us with our only lights. After an hour like this, two people finally appeared and went into the jungle to work on the generator. He would appear now and then, but he was so focused on working on the generator, he barely acknowledged us and wouldn’t give us any straight answers. We wanted to know how long we would be there, where the driver had gone to. My husband inquired about the other tour group riding ATVs in the dark and the guy said it wasn’t a problem since the ATVs all have lights.

- After two hours in the dark, the van driver reappeared and other tour group returned. Only two of their ATVs (ridden by the guides) had lights. The rest had ridden in the dark, which they didn’t seem happy about.

- At 6:45 we finally piled into the van and noticed a case of Corona in the back. Other tours offered beverages during the ride, but this case just sat unopened.

- We arrived back to our hotel after an exhausting, frustrating day!

- The next day, my husband we to talk to the booker. They were closed. He called them and told them about our experience. They cursed at him and told him he was a liar. He agreed to meet my husband at an agreed up time and the guy never showed.

BOTTOM LINE

- Tour booker lied! He’s friendly to get your money, but can’t deliver. He’s located directly across the Riu Palace Las Americas Hotel. See my two photos where they set up shop. Stay away if you don’t want to be ripped off!

- Unsafe operation! During the zip line, they only had one operator. My husband had to clip and unclip himself to/from the line. During our Selvatica Zip Lining (the most awesome experience!!!!!), they had operators sending and receiving people on the lines the safe way.

- We wasted our entire Christmas Day with these people! A one-hour ATV ride should not have taken an entire day.

Visited December 2011
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
San Diego, California
Contributor
11 reviews 11 reviews
4 attraction reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Stay away!!!!!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed December 27, 2011

Xmas 2011 This is the most unsafe operation going, The staff CHARILE left us out in the jungle in the with no lights, water, food nothing. Then showed back up 2 hours later and said What's the problem . People Stay away from this place. The zip lines are dangerous and the ATVS are old and unsafe. This place gives a bad name to the tour bussiness. Dangerous and unsafe dont take your children or yourself.......

Visited December 2011
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, California
1 review
“Carlos was amazing!”
5 of 5 stars Reviewed November 3, 2011

He by far has been the best tour guide we've had in Cancun. He was punctual, polite, patient respectful and on time. Someone on the tour got ill and he didn't let it affect him or anyone else on the tour. I'd do this again in a heartbeat!

Visited November 2011
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DC
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Fabulous time”
5 of 5 stars Reviewed July 25, 2011

You gotta do this one! We had an awesome time, you will too.
Yan and Octavio were our wonderful guides. We did the zip lines,ATVs and swam in a cenote. It was all fun. GorilaX is about an hour from Playa Del Carmen. The lunch they provide is not the best. We brought along our own peanut butter and jelly sandwiches.
Enjoy.

Visited July 2011
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Saskatoon, Canada
Senior Reviewer
10 reviews 10 reviews
6 attraction reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“One of the Best tours”
5 of 5 stars Reviewed April 8, 2011

We had a great time, great guides and very helpful, my wife was a little nervous at first, but after a couple of moments she was loving it. I highly recommend doing it. Keep in mide accidents can happen anywhere, just listen to your guides and you will really enjoy this experience. Great work guys.

Visited March 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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