We used Tripadvisor extensively in deciding our recent vacation to Dreams. I had never done an all inclusive resort and my partner had never been to Mexico. We were a little worried before going because of the recent earthquake in Haiti and local weather reports forecasting thunderstorms and rain, however, during our stay, the worst we had experienced were occasional light showers late afternoon and partly cloudy skies. Most days were sunny, warm and beautiful.
When we landed we must have looked like first timers as were immediately cornered by a guy claiming to facilitate transportation to our resort but was really trying to sell us day trips. His strategy was naturally well devised and rehearsed - provided helpful advice about money exchange and asked my 36 year old partner if she was over the age of 18. Ah, flattery! Prices for day trips were too good to be true and probably are as he requested a "deposit". We thanked him and looked for our ground transportation. A porter grabbed our bags to move us 50 feet to a waiting mini van - of course he wanted a couple bucks for a tip. We started to wise up fast. The drive to Dreams was direct (approx 20 mins) as all 6 on the bus got off at the same place. Check in was smooth, easy and we were greeted with champagne and water.
We would go back to Dreams again as throughout our trip we commented on what a great value it was. No complaints from us on what we had previously read. The hotel is brand new and less than 6 months old. Everything looks fresh and clean. The Rendezvous Lobby is grand and impressive in scale. The hotel grounds and gardens are lush, exotic and beautifully maintained. Our room was well appointed with amenities and has a sumptuous yet modern elegance. My partner was visibly excited. The format is open plan (bathroom is not a separate room) and works well for couples but we could understand how friends may desire more privacy.
What is great about the Dreams approach is that no wrist bands (ideal for photos and tanning) or restaurant reservations are required (7 out of 8 are a la carte). We tried all the restaurants and especially liked Bordeaux - appetizers and mains were delicious and beautifully presented. The Creme Brule, Mousse Chocolat dessert and French Onion soup were a disappointment compared to what was otherwise an excellent meal. Order the Angus filet or Tuna steak as well as the Scallops appetizer. Also, a complimentary Amuse Bouche presented before each meal is a nice touch if you enjoy a healthy espresso-sized shot of butter and heavy cream.
Our first time trying Himitsu we were faced with a 45 minute wait so we went to World instead. The resort was far from capacity so we can only imagine wait times around say, Christmas. World's buffet for dinner was just ok (lacked ambiance) but great for breakfast and lunch. When we returned to Himitsu we were disappointed by the sushi and Pad Thai. We did not have the opportunity to try the Teppanyaki Grill (the mechanical exhaust system needs to be improved as it can be smelled everywhere). The Green tea ice cream with Sake truffles for dessert was excellent.
Almost daily we ate lunch at the Seaside Grill. Our favourites were the Spinach Greek salad, Peruvian Ceviche, Crab won-tongs and the Grouper. Avoid the flank steak and Asian noodles.
24 hour Room service is a nice feature that we took advantage for breakfast our first two days - wait times can be 35 to 45 minutes but they advise on the phone. Frankly, we preferred breakfast at the World as both the selection and service were exceptional. Some interesting items were beet juice, coconut yogurt, Yucatan soup and tequila infused Mexican coffee.
Portofino is passable and surprisingly the pasta is better at the World. El Patio was delicious and beautifully decorated; lovely Mariachi singers as well colorful sombreros and tequila shots made for a fun and yet romantic evening.
We loved the Coco Cafe though don't waste your time deciding between a cappuchino, latte or macchiato because from a Dreams barista's perspective a cappuchino is a latte is a macchiato. Also, ask for an extra shot of expresso as a single in the homogenous beverages barely satisfies caffeine needs.
Serving sizes were as they should be, meaning smaller than most typical American diets.
There were plenty of activities offered daily including bike rides, dance lessons, volley-ball, rifle-shooting, poker and water aerobics. The nightly entertainment was varied and very enjoyable. We particularly liked the hypnotist Danny Doyle and Platters' singer James McLean.
Miguel and Ramon at the Amstar desk were helpful in organizing 2 day trips for us. The shopping trip driver gave us some interesting local facts, however we would have preferred to skip Puerto Morelos as 2 hours in Playa del Carmen was much too short. Prices on the resort were actually very competitive and the quality seemed better without the need to haggle. We had an extremely knowledgeable and verbose guide to Chichen Itza and the Cenote. The day was full and long. Note the continental breakfast is pathetic and lunch is included but not served until after 3pm. Souvenirs at Chichen Itza were by far the cheapest that we saw anywhere on the trip (1 peso and up) but we didn't buy anything as most seemed like junk, particularly the jewellery. All in all, goods tend to be the same every where you go.
Gym facilities are reasonably outfitted and well staffed.
Service and staff were great thoughout our trip; their mantras "it's my/a pleasure" and "at your service" were impressive our first day but increasingly hokey as the week wore on. Not a bad thing, just funny in a cute way as these words are never uttered from servers in Toronto. As suggested here we tipped constantly anywhere between $1 and $5 US (front desk will provide change for large bills) - it always seemed well appreciated and only added $100US to a great value for 5* vacation resort property. We booked a Sunwing holiday through Flightcentre and we'd use both again.
- Also Known As:
- Dreams Riviera Cancun Hotel
- Dreams Riviera Cancun Hotel Puerto Morelos
- Dreams Riviera Cancun Resort And Spa
- Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos
- Official Description (provided by the hotel):
- The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more less
- Reservation Options:
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