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“Quite pleasant but a few things to consider” 4 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico   |  
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Ranked #7 of 23 Hotels in Puerto Morelos
Cambridge, MA
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
“Quite pleasant but a few things to consider”
4 of 5 stars Reviewed July 23, 2014

Overall, we had a great time, and the resort is very pleasant. As an all-inclusive, it was great not to worry about paying for drinks by the pool or dinner every night. Food was pretty good, but not outstanding. Drinks and service were very, very good.

The pools are outstanding and we spent a lot of time pool-side. I was disappointed by the ocean, which was dark, grassy, cold, and as a result, I did not go in or partake in the water sports. We had come to this resort after 3 days at a lesser resort farther north, closer to Cancun, and I MUCH preferred the beach there. Calmer, warmer, bluer. If you are an ocean person, stay farther up along the peninsula!!

The rooms were nice, and the beds were comfortable, but the layout was a little quirky. We traveled with my twelve-year-old twins (one boy and one girl). The toilet was in a separate room, and the shower was in its own room, but the large Jacuzzi bathtub was out in the open without any privacy from everyone else in the room! This made it virtually unusable as we were usually all outside or all in the room together trying to get ready for dinner or about to go to bed. If you like any privacy at all while bathing, you would not use the Jacuzzi tub! (It is also right near the door to the room, so if someone opens the door, people in the hall can see you.)

The kids loved the activities, the little soccer field on the sand, and the entertainment at night. They would have loved to spend more time exploring outside the resort because it was all-inclusive, and excursions cost a LOT extra, we only went out one day. They offered to make us box lunches, but then we found out it COST EXTRA, so we didn't do it.

If you want to get out at all, do the bike tours in the morning, which takes you to a little town nearby where you will have time to do a little shopping. Not much there, but nice to get out.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 25, 2014
Dear lt3333,

Greetings from Dreams Riviera Cancun!

It is always a pleasure to receive such detailed reviews that include recommendations and that kindly point out our opportunity areas.

We are totally glad to learn that your kids profited and enjoyed the special activities and areas meant for their satisfaction and that the daily bike tour help you to relax and break the routine.

We look forward to have a new opportunity to welcome you back!

Kind regards,
The Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,883 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (842)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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  • Russian first
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English first
Newmarket, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 22, 2014

My family and I stayed at this resort the week of Saturday July 12 to July 19. Having been a big fan of the Dreams in Puerto Vallarta, we chose this Dreams property to also give it a try and we were impressed! This resort is newer, built in 2009 so it's a very modern and up to date resort. The rooms are all spacious and the resort is very clean. The pool area is fantastic, and the Infiniti pool was my favourite. I'm a beach person so I spent most of my days at the beach and it was beautiful. It's white sand and you can walk along the beach and enjoy the ocean. Both the ocean and the pool were very warm, and the weather was perfect. It's very hot in July so be prepared to be spoiled. The service at this resort is outstanding. Our check in was very smooth and handled professionally by Enzo. The room we requested with two double beds was not available but he offered an upgrade to an ocean view room at no extra cost and we loved it! It was quiet at night when we needed to rest and it had a jacuzzi on the balcony which was a nice treat. The food at the a la carte restaurants was superb. We tried Oceana, Seaside, Portofino, Bordeaux and the sushi restaurant. The French restaurant Bordeaux was my favourite and the server Angel Rodriguez was amazing. He is a classy guy and he knows the menu inside out and most of all he is a great server. The Coco cafe ladies made me my double espresso lattes every morning and they were delicious. My 7 year old son attended the Kids Club every day for a few hours and he enjoyed it. It's a little mini resort within the resort with a ton of activities for kids. The staff at the kids club were great with the kids and the parents. They make safety the top priority and that made me feel at ease when my son was there. There is one restaurant I did not like at this Dreams: the World cafe. The ladies that initially receive the guests are unfriendly. The servers are rushed when you are in there, and the air conditioners on the ceilings leak on your food, your table and your clothes while you're eating. We only went for breakfast and honestly if my son didn't love Fruit Loops as much as he does, I would have skipped going there at all. The food was all good though: the typical breakfast buffet with a lot of variety. The atmosphere and service ruined it for me.
Would I go back? Definitely! Overall I loved it, and I think that the people that are employed at this resort are truly amazing. Just go,relax and enjoy - you won't regret it. Pack yourself a ton of high SPF sunscreen, bug spray for the evenings, an extra pair of flip-flops and remember it's up to you to keep your things safe so just lock them in the safe.

Room Tip: Choose an ocean view room with a partial garden view on the 4th floor. We we in room 1411 and it was...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 23, 2014
Dear Betty P,

Hope this email finds you well.

It is always a pleasure to read such lovely reviews and knowing that our guests are enjoying their stays with us and leaving with great Family memories.

We truly appreciate each of your nice remarks, value your observations regarding our World Café and will definitely direct your comments to the proper departments.

Be certain that Enzo and Angel would be motivated to keep offering an impeccable service to each of our guests.

Hope to welcome you back soon!

Kind regards,
The Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2014

The property was amazing, first time to Mexico. If you are looking for a quiet place where the staff puts in the extra effort to make you feel special then this is your place. The rooms were amazing, immaculate, and all-inclusive stocked daily with beer, sodas, etc. Champagne and fruit on welcome. Restaurant food was good and we had different options every night. The small town of Puerto Morelos is just 3km down the beach...we had a nice lunch in town and drank the day away then walked back just in time for a wedding on the beach before dinner.

Room Tip: Be sure to put your do not disturb sign up if you truly do not want to be disturbed, as there are 2...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 23, 2014
Dear DBD-PDX,

Greetings from Dreams Riviera Cancun!

Whenever a couple leave as happy as you and decide to present us with such a lovely reviews we cannot be more grateful.

We look forward for your next visit, hopping to keep offering you and your family an even better experience.

Best Regards!
Assistant to the General Manager at Dreams Riviera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lunenburg, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 22, 2014

This was our fourth summer returning for a family vacation at dreams Riviera Cancun. We love love love this resort. You can see my other three reviews the past three July. Everything from the staff, facility, food,
rooms, cleanliness, pools and beach, bars, layout, entertainment, kids activities- it's all perfection. The food at the resort is excellent overall. A few of the restaurants shine a little more than the others but overall very very good. The pools are beautiful and the bars on the beach and in the pool and next to the pool are spectacular. One great advantage this resort has is that there is an outdoor grill is open from 11 to 5 PM each day. Great to grab lunch and especially if you have kids everything from pizza, burgers, fries as well as healthier choice like salads, pasta salad, it's all there. Easy access to especially if you have children it's nice that they can be somewhat independent at lunchtime. There
are lots of little extras here that really make this resort great. Every afternoon they have chef that hand pass appetizers, fruit cups, frozen Popsicles, drinks in coconuts, all by the pool and beach area. A nice little extra touch. The kids club is great as well. Hourly activities that are listed on the daily newsletter so you can know exactly what is happening all day see your kids can go all day or just pick and she's particular activities they would like to go to. Cannot say
enough good things about this resort. And their staff is truly phenomenal. They are there to serve and please. This hotel absolutely earns it's stars. We will be returning again next
summer – no doubt.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 24, 2014
Dear lizandamandasmom,

Greetings from Dreams Riviera Cancun!

Please receive on behalf of our management and all of us at Dreams Riviera our sincere gratefulness for your loyalty and trust.

We cannot express enough how glad we are to know that the daily efforts of our hard working staff along with the small details and improvements implemented by our team of managers and supervisors are being enjoyed and acknowledged by valuable guests like yourselves.

We cannot wait to welcome you back next summer at this your home away home.

Best Regards!
Assistant to the General Manager at Dreams Riviera
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Honolulu
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014 via mobile

We booked our vacation package through Westjet with a direct flight from Edmonton to Cancun. The flight and ground transfer were seamless for our family of 18, age ranging from 10 to 80. The Dreams Riviera Cancun is a well-kept resort, small, but contains lots of nice features. However, I wish we had selected a hotel located closer to other properties or to town so that we would not feel so secluded. Transportation anywhere outside the resort is limited and expensive. There are 6 restaurants on site. It is amazing that the wait time is generally acceptable even with our big crowd. The food quality is fresh but most ethnic restaurants lack authenticity, so I'd rate their food a little above average, including the fine dining French restaurant. We do like their all inclusive drinks, alcoholic and non-alcoholic. The Mexican coffee and variety of fruit juices at breakfast are quite good! We had bad experience with the rooms. Out of eight rooms, three have plumbing problems. One smelled so bad that even the hotel staff covered their nose when they entered it. After switching to a new room, the shower drain was clogged and the water overflow into the living area! Maintenance dug out a ball of hair from the drain. One room has an AC problem that the temperature would not go below 24.5C, even after the maintenance crew came to work on it! Yet another room had a light bulb that was changed and was improperly reinstalled such that it came loose for unknown reasons, shorted the circuit and blacked out the whole room. The free Wifi is a joke! Even with the pass code, it is so spotty that you cannot rely in WhatsApp or iMessage to talk to one another! The signal is weak even in the lobby area. They said you'd have to be a "preferred" guest in order to get strong wifi! On the positive side, most of my family members enjoyed the spa. Some took advantage of the daily discounts. The VIP Services coupon book has a coupon that says by presenting this coupon to Fini the jewelry store, receive a free pendent. When my family went to redeem the coupon, they were imposed an extra rule that requires them to buy a chain in order to get the pendant. That is purely false advertisement and left a bad taste in our mouths! We attended a sales presentation on site, and they have a good program to sell. However, based on some of the experience described above, we gave them a definitive no when asked if we would purchase the Unlimited ownership. Even thought we can use it and can afford it, their product still has plenty of room for improvement and the confrontational attitude of the sales manager did not help salvage the situation. Looking forward to an excursion to Secreto tomorrow!

  • Stayed July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 22, 2014
Dear Anniekylam,

Greetings from Dreams Riviera Cancún!

I am really sorry to read about the bad experiences that some of your group experienced within their rooms, be certain that we will address your reports to double check that the mentioned issues had already been fixed.

On the other hand we truly thank you for your nice remarks regarding our Spa, our restaurants service and F&B offer.

We appreciate each of your comments since they along with the rest of the observations from our valuable guests are the key on our continual improvement programs.

We look forward to welcome you back!

Kind regards,
The Assistant to the General Manager.
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St. Thomas
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 21, 2014

We recently returned from a wonderful wedding at the Dreams Riviera Cancun Resort. We stayed at the resort for 8 days in July 2014, and had a great time. The resort and facilities are very clean and well kept. We had a Preferred room with a private plunge pool which was a great idea since the main pool areas were always crowded. The food was very good, better than a lot of all-inclusive resorts we've stayed at. The staff was very friendly and helpful throughout our stay. The waiters and bar personnel always were available and very willing to make our stay memorable. My wife got ill on the last two days and Orlando, a waiter at the Oceana/Seaside restaurants, went out of his way to get her special food for her meals. Thank you Orlando. This resort is a family resort so there are a lot of families with children. Even though our stay was memorable, we would probably like to stay at one of the adults only sister resorts next time.

Room Tip: Rooms with a private plunge pool are the way to go.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 22, 2014
Dear dsakowski,

Greetings from Dreams Riviera Cancun!

Thank you very much for your lovely remarks regarding your stay and the love celebration you experienced at Dreams Riviera.

We are very happy to hear that you had a great time and that you are planning to visit one of our sister resorts to experience the AMResorts only adult’s experience.

We hope having you back maybe on a non holiday season so you can experience the other side of Dreams where couples and friends can enjoy our Unlimited Luxury surrounded by a more relaxed ambiance.

Kind regards,
The Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

Stayed from June 21st to June 28th

1. Room: great room amazing view we stayed at preferred club oceant front view, clean, spacious and very comfortable.

2. Food: could be better but its ok not bad at all we had dinner at

Buffet almost the same menu at lunch time
Portofino standard food nothing special
El Patio Mexican food not bad
Japanese Restaurant i guess this is the only one that i didnt like at all, the food is so plain there.
Poolside dinner pretty good
Seaside grill not bad
Oceana cant compalin.

In all of the restaurants and bars we receive a great service, is the reason that make me visit this hotel again. Edgar, Oliver, Rafa, Jose at the buffet and Luis and Jose at the pool excelent service they always had a yes for everything.

Room Tip: Preferred room front ocean view, great room 2351 is a very good one, i wll ask for the same room nex...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, Assistant to the General Manager at Dreams Riviera Cancun Resort & Spa, responded to this review, July 25, 2014
Dear Luis_hlear,

Greetings from Dreams Riviera Cancun!

Your review is truly valued. Be certain that we will continue to enhance the quality of our gourmet selection in order to increase our guests’ level of satisfaction.

We thank you for all the nice notes regarding your room as well as for your compliments on our F&B staff. Be certain that Edgar, Oliver, Rafael, Jose, Luis and Jose would be really pleased to hear that you have noticed and valued their hard work.

We look forward to welcome you back!

Kind regards,
The Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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