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“This a Mack Daddy resort” 5 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico   |  
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Ranked #7 of 23 Hotels in Puerto Morelos
Newnan, Georgia
1 review
1 helpful vote 1 helpful vote
“This a Mack Daddy resort”
5 of 5 stars Reviewed September 9, 2013

Yes, the water was murky but I don't like the ocean anyway. This resort is AWESOME and its an awesome value. The spa was spectacular and they have a fantastic gym with 3 Precor elliptical machines. The food was amazing in general with great service. The entire place it seems is made of rolled marble. The place is like one giant palace.

I would consider getting married there if we marry in Mexico.

Room Tip: We were on the 4th floor ocean view. It was very quiet, which I loved.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 11, 2013
Dear Trip advisor user

Greetings from Dreams Riviera Cancun Resort & Spa

Thank you for taking the time to write your review regarding your last stay at our lovely Palace!

On behalf of all the staff of Dreams Riviera Cancun we would like to thank you for your lovely comments and we would love to have you getting married here!

Keep us in mind and do not hesitate to contact us for any information

Hope to see you very soon at our lovely Dreams Riviera Cancun Resort & Spa
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3,041 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (897)
Date | Rating
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English first
Rushden, England, United Kingdom
1 review
5 of 5 stars Reviewed September 9, 2013

Just returned from our second trip to this amazing hotel. We can honestly say that the people working here are the friendliest & most accommodating we have ever encountered. The complex offers everything for the whole family. The pools & beach provide areas for activities with rooms providing areas of quietness too. Already planning our return there next year.

Room Tip: Upgrade to plunge pool room or better yet plunge with sea view
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 17, 2013
Dear Trip Advisor user

Greeting from Dreams Riviera Cancun resort & Spa

Thank you very much for writing your kind words about your last stay at our Resort!

We sincerely appreciate your note expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun Resort & Spa.

Your kind words serve to encourage all of us to strive even harder to make all your stays with us as enjoyable and pleasant as possible.

Looking forward to have you back at our resort!

Dreams Riviera Cancun Resort & Spa
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New York City, New York
1 review
5 of 5 stars Reviewed September 9, 2013

This Place is By far one of the best we have ever been too, everything, the food , the weather, the water, and the people there really makes the difference, there was always someone there taking your order or cleaning, arranging , setting up, absolutely unforgettable .

Room Tip: Even the garden view rooms seem pretty decent.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 13, 2013
Dear Trip Advisor user

Greetings from Dreams Riviera Cancun Resort & Spa

Thank you for taking the time to resume your experience about your last stay at our lovely Resort!

Your nice comments encourage all of us to work with passion every day

It is awesome to read how much you enjoyed and we are sure that your information will help other future guests on their decision of choosing us on the future.

We really hope to see you back again at our lovely Dreams Riviera Cancun Resort & Spa
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Seminole Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 8, 2013

We were transferred here after a nightmare at Jade Now down the street so there is some bad points but overall mostly good.

The Ugly- The beach was terrible, rocky, dirty and no one went in at all... in 4 days maybe 5 people total tried but then quickly came back to the pool, also beware this is a public beach and solicitors are on them all day trying to sell fake cigars and cheap gifts
The bad- The drive there once you turn off the main road was full of potholes and with the rain there were moments I thought we would get stuck...Cancun really needs to fix this problem there were potholes the size of my house 2 to 4 feet deep
The bad- Again just like at the Jade they followed you around to book this 90 minute presentation in order to get your free spa credits ...I didn't sign up for a time share presentation

ok The Good-
It's super clean
Santiago at the pool was a joy and made sure our drinks were always full!!!
We learned even though these are all inclusive resorts you should tip, the employees will make sure you are taken care of the entire time
The room was clean amazing with stellar views #2412
The Italian restaurant was great, The Mexican even better but the French we really didn't care for
Each night they had amazing shows in the main courtyard, Saturday night they had a Mexican Fiesta with a buffet, shopping and dance shows right at the pool
This is a resort that makes sure you have plenty to do each day so you don't feel the need to leave the resort at all

Room Tip: The bellman said our room was one of the best under the Governor's suites so shoot for the 2400...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General manager's assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 13, 2013
Dear Trip advisor user

Greeting from Dreams Riviera Cancun Resort & Spa

Thank you fro taking the time to write your review about your last stay at our lovely Resort.

Allow me to inform you that the situation about the road is being taken care of and very soon we are expecting to have it fixed, however it is something that is out of our hand because we depend on the government and the resorts around the area.

Regarding your nice comments we would like to thank you and let you know that we will share tem with our dedicated staff. specially Santiago

Hope to have you soon back at our resort

Dreams Riviera Cancun Resort & Spa
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Altadena, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We had a wonderful experience at this first class resort. For my husband's first trip to Mexico, it was fabulous! We had amazing service...the rooms are beautiful and we had an ocean view from the 3rd floor. Activities go on day and night but it is not a loud and noisy resort and there are plenty of quiet areas to escape to. The restaurants are excellent and the food quality is superb. The swim up bar was a great place to socialize. We loved that kayaks and catamarans as well as windsurfers are available to use, free of charge. Jesus gave us lessons and we were off and even able to rescue another boater! All in all, I would definitely go back and enjoy this relaxing, full service, top of the line resort.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 9, 2013
Dear Trip advisor user

Greeting from Dreams Riviera Cancun

Thank you very much for taking the time to write your opinion about our lovely Dreams Riviera Cancun

It´s a pleasure for us to hear that your trip went out as you expected it and that you had a pleasant stay one more time.

Rest assured that we will share your note with our dedicated staff for them to know that you have recognized their efforts.

Your nice comments encourage all of us to work with passion every day, on behalf of all the staff in Dreams Riviera Cancun Resort & Spa we would like to thank you again for your patronage
and for taking the time to provide us with your amazing review

Hope to see you again very soon
Dreams Riviera Cancun Resort & Spa
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essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2013

I can not fault this hotel the staff were fantastic the food the drinks too. The hotel and grounds were beautiful.there was entertainment day and night everyday. I would upgrade to sea view as the view is stunning. The only one down thing was the beach the sand was white and lovely but as its a reef the sea is full of sea weed .the staff do clean it everyday of the sand . But its just not clear water like tulum , cancun or playa del carmen as these are open seas. But this was the only thing i can say .i would for sure go back as the hotel and service is just first clasd.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 9, 2013
Dear Trip advisor user

Thank you for taking the time to write your opinion about our lovely Dreams Riviera Cancun

Thank you very much for all the comments in regards of the general rooms, restaurants and service, we are happy to read that you stay was very pleasant

We are really sorry for the inconvenience that the coral reef in front od our Resort caused but our dedicated team will keep working everyday to strive to keep the beach as clean as possible for your comfort

On behalf of all the staff in Dreams Riviera Cancun Resort & Spa we would like to thank you again for your patronage

Hope to see you again very soon

Dreams Riviera Cancun Resort & Spa
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Yorktown Heights, New York
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed September 7, 2013

My wife and I have just returned from a six day stay at this wonderful resort.
We traveled to Dreams Riviera to attend a family destination wedding, as well as celebrate our 33rd year anniversary.
Upon arrival at the hotel from a short 20 minute trip from the Cancun airport, we were greeted and informed that we were being upgraded to VIP status and ushered to a private reception check in area.
During the check in process, sparkiling wine and cool towels were provided, and a friendly receptionist informed us of the details of the resort.
The VIP status, entitles you a unlimited internet service, a private lounge area with a bar, reception area, and a place to have something light to eat.
We were than taking to our room #1504, which had a banner across the door wishing us a Happy Annivesary, once inside the room we were treated to a chilled bottle of champagne and a fruit platter.
The room was large, with an inside jacuziz both inside the room and on the ocean view patio.
The room had plenty of amenities, including his and her robes and slippers, small bottles of liquor, a fully stocked beverage refrigerator, and very comfortable large king size bed.
Each night we had turn down service with chocolates placed on our bed and flower peddles placed in the jacuzzi tub.
The resort itself is outstanding, its easy to navigate yourself around and very welll maintained and manicured.The staff are constantly working hard to keep things in pristine condition..
The beach and pool area:
they have plenty of lounge chairs, and we had no issues finding a place after breakfast to locate a place to relax.
Beah towels were plentiful, and were easy to obtain and exchange if desired.
The bartenders and waiters on both the beach and pool areas were outstanding, always with a smile and a warm greeting and happy to serve you.
They would remember you and what you drank, and were more than willing to accomodate your requests.
We had drinks at the swim up bar, swing bar, and the poolside bar, alll excellent.
One note, the music could be impoved, as its repetitive, with the same song that was played over and over for at least 30 minutes. no big deal but this is an easy fix that can be easily remedied.
Restaurants:
We ate at the Mexican, French, Asian, and the pool and beach side restaurants.
Never got a chance to eat at the Italian restaurant due to our schedule.
By far the Mexican was our favorite, and we ate there twice. The steak dinner was outstanding, and they would prepare it with a special brandy flame sauce at your table. (outstanding)
The French restaurant we found the service rather slow, but the meal was good.
The Asian restaurant also was outstanding, as we had a table directly on the grill with a chef performing the grill cooking before us. It was lots of fun, and it was quite delicious.
The wedding was performed on the beach, and we were a group of 70 guests attending the ceremony.
The ceremony was beautiful, and it was organized to perfection, from the seating to the flowers right through the entire private reception.
We were somewhat concerned due to issue with the power company causing an AC issue throughout the resort.
But they had a generator that provided AC in the wedding reception banquet room.
Reception was wonderful, with cocktail hour, and a sit down dinner with DJ music and dancing throughout the evening.
It was the beginning of the rainy season, so we would have a short rain event each day, but it never became an issue.
They have rain umbrellas readily available, and after a rain storm the staff are quickly mopping up and ensuring the resort is dry and ready for the guests to resume their activities.
The staff is truely what make this resort so wondeful, each and every one of them go above and beyond to ensure that they make you feel special.
In closing, I have been to several all inclusive resorts in the Bahamas, Jamaica, and the Dominican Republic and I would rate this among the top of choices.
I would recomend and return to the Dreams Riviera Cancun Resort & Spa.
As the resort staff say, its my pleasure to serve you, welll it was my pleasure to be your guests.
Thank you for all your hard work!!!!!!

Room Tip: Room # 1504, had a great view of both the ocean as well as the resort and pools.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager's Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, September 9, 2013
Dear Trip advisor user

Greeting from Dreams Riviera Cancun Resort & Spa

Thank you very much for taking the time to write your opinion about our Resort

First of all congratulations for your anniversary!

It is really grateful to read how much you enjoyed the rooms, restaurants and specially the service that reflects the warmth in the Mexican Caribbean Caribbean

On behalf of all the staff in Dreams Riviera Cancun Resort & Spa we would like to thank you again for your patronage and we are wishing to read very son that you will be back!

Warm regards from

Dreams Riviera Cancun Resort & Spa
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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