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“Dreams Riviera” 5 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico   |  
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Ranked #7 of 23 Hotels in Puerto Morelos
1 review
5 helpful votes 5 helpful votes
“Dreams Riviera”
5 of 5 stars Reviewed June 24, 2013

Awesome place, I definitely recommend staying there! Great service , friendly and hospitable staff, great food and activities! They offer free shuttle service to many areas and they always have something going on at the resort , I was never worried about my safety or the safety of the people I was with, an overall great experience!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip Advisor User

Greetings from Dreams Riviera Cancun
I sincerely appreciate your kind words expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun.

It is always a great pleasure to all of us at Dreams Riviera Cancun to know that we have achieve on of our customer´s satisfaction

Rest assured that I will share your note with our dedicated staff for them to know that you have recognized their efforts.

Again, thank you for your kind words.

Hope to see you in our adorable Resort in a near future!

Dreams Riviera Cancun Resort & Spa Team
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3,027 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (895)
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London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2013

I recently returned back from staying here with my family and we all agreed that it was one of the best holidays we have had. Everything about the hotel was great. The rooms were beautiful, with great views. In our party there were 3 vegetarians and we never had any issues with food. In the world cafe it was sometimes difficult to know what was veggie or not as it was not indicated on the labels, however, there was always someone to ask. The service in the restaurants and around the pool was good, with everyone greeting you with a smile and responding to our requests quickly. All the entertainment staff were great, especially Rosy. They all ensured that there was always something to do, even on the rainy days.
We will defiantly be returning!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip Advisor user,

Greetings from Dreams Riviera Cancun

Dreams Riviera Cancun Resort & Spa sincerely appreciate your note expressing your satisfaction with the quality of service you received as a guest at Dreams Riviera Cancun.

Your kind words serve to encourage all of us at Dreams Riviera Cancun to strive even harder to make all your stays with us as enjoyable and pleasant as possible.

Rest assured that I will share your note with our dedicated staff for them to know that you have recognized their efforts.

Again, thank you for your kind words. You are indeed very welcome to our beautiful Resort

We will be waiting to see you in a near future

Regards!

Dreams Riviera Cancun Resort & Spa Team
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 23, 2013

Food - was okay. buffet is very similar every day and was very average.
Service - ranged from very bad to good. for the most part I would say slow and without a smile.
Kids - if you bring them they will have LOTS of others to play with. Many kids and babies here.
Location - very far from everything. one way to cancun is 50.
Bars - close early. lobby bar is only option after 6 and it is very hot and humid.
Liquor Quality - Bottom shelf
Room Service - 1 hr. minimum even at off peak times
Beach - lots of sea weed
Spa - very nice but cost was comparable to the ritz
Room - nice, had to make multiple requests for fridge restocking
BEWARE - they try to sell you a time share with a gift and raffle. say it is 90 minute lunch but took multiple couples almost three hours.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip advisor user!

Greetings from Dreams Riviera Cancun!

Thank you for taking the time and effort to write us about your satisfactions and dissatisfaction during your stay at our resort.

Regarding the food and service we are going to pass on your comments to the Manager´s in charge of the quality of both, it is our en devour to make good experiences in all our costumers which is why we take very seriously the ones that left home without a good impression.

On behalf of Dreams Riviera, I would like to apologize because we could not fulfill your expectations. Please be sure we already took the right measurements and made several changes.
The world-renowned reputation Dreams Riviera Cancun worldwide is built on commitment to exemplary guest service. As client of the Dreams Riviera Cancun, we value your patronage and thank you again for taking the time to provide us with our guest’s feedback.

Thank You!
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1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 22, 2013 via mobile

The hotel and the room were beautiful I was impressed. Went there for my honeymoon and spent 7 days. Went to have breakfast at the world cafe the second day and by the end of the night my husband was sick until the day we came back home. To find out that he had salmonella. Wonderful people specially the entertainment group.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip Advisor User,

Greetings from Dreams Riviera Cancun

We hope you are doing better and we wanted to take an opportunity to update you on the reports of illness at Dreams Riviera Cancun. As previously mentioned

We are aware of the tremendous responsibility to offer impeccable food and beverage products to our valued customers and have elaborated and respect extremely strict hygiene standards and procedures.

Our food and beverage preparation facilities are inspected on a regular basis by the local hygiene authorities. The food as well as our staff is also tested and properly inspected for safety and hygiene.

We want to assure you that we work very hard daily to eliminate any future cases of illness.
Please understand that we’ve taken these reports very seriously and will continue to do so to ensure the health and safety of our guests.

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 22, 2013

This was our 4th time at this resort. Still had a great time. Traveled with my wife and 2 kids and we were there for 7 nights.

Transportation: This is not associated with the hotel but I wanted to mention it. We have used Cancun Shuttle 4 times now and it is great. Private car from the airport and back runs about $90 US for 4 people. That is the best deal that I have found by far. Some places want that amount per person.
Check In: Very nice. They have added a cool towel to the check in protocol as a welcome to the resort which is very nice. We were checked in and had our room in less than 15 minutes. Really appreciated the fact that our room was ready even though it was just after 3 PM.

Pools: The pools are great here. Infinity pool and activities pool were warm and not that crowded this week. We were always able to find a spot to put our stuff down. However, it is hard to find sometimes after 10 AM. We got lucky a few times with people getting up and moving when we were looking.

Bars: Swim up bar was good as usual. Daniel makes a killer mudslide which is the favorite of my wife and daughter (though her's is non-alcoholic). Wait times to get a drink were no more than 10 minutes which was nice. The barracuda bar on the beach with the swings was also a great place. It seems a little cooler there and the bartenders were great. Try the Mexican Hurricane.

Entertainment: The entertainment during the day was fantastic. Water or beach volleyball everyday. IVO was a great entertainment host. Even dealt Texas Hold em during the week. I played and was first out but it was still fun. During the evening they had a great fire and drums show, break dance show, and a magic show. The magic show was a little hookie but his card and coin tricks were amazing. There are lots to do such as wind surfing, kayaks, batting practice, riffle shooting, beach soccer, and evening movies at the pool.

Restaurants: The food has been and still is great. World Cafe is great for breakfast. Lunch we either had room service, had the oceana, or burgers and pizza at the pool. Definitely try the piaye (sp?). It is great! For dinner, our favorite was the sea side grill. They have amazing steaks and the chocolate souffle is the best desert at the resort! It is also one of the casual restaurants. Oceana is also casual and has seafood. The salmon is my favorite there. We also ate at Portofinos which is Italian. Very very good as well. The only let down of the whole trip was at the Asian place - Himatsu. We got the hibachi dinner as it was horrible. Definitely no worth waiting 30 minutes to get a reservation. They only have the hibachi for 3 seatings at 16 people per seating. may have been a off night but we have eaten there before it liked it so much more in previous years. One note about the wait times: The restaurants are not that large so timing can be difficult. Peak times can lead to some waiting. Most we waited was 15 minutes. Larger parties may want to split up to get in quicker. Service was excellent but tended to be a little slow at Portofinos.

Rooms: Rooms were comfortable as usual. One word of advice: turn down the ac when you get there and leave it on. Also run the fan as much as possible. It was cool but never too cold!

Check out: Check out was even faster this time due to using a electronic tablet. Great idea!

Overall this was a great trip and Dreams does a great job. I rated it a 4 versus a 5 due to the hibachi restaurant. The place is out of this world in terms of service, entertainment and value. The place is always really clean and you can do as little as you want while staying there. This was our forth time there and we will be back for sure. One surprise for us this time was that they actually fixed the extremely bumpy road from the highway to the resort. Anyone who has been on that road knows what I am talking about!

Room Tip: Go for the cheapest room unless you like spending all day in your room. About 95% of the rooms have...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 28, 2013
Dear Trip Advisor User,

Greetings from sunny Riviera Maya!

Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun.

It is always a pleasure to read that you are a repetitive guest in our Resort! Your kind words serve to encourage all of us at Dreams Riviera Cancun Hotel and Resorts to strive even harder to make all your stays with us as enjoyable and pleasant as possible.

Nevertheless, I will discuss the points you notice regarding the Himitsu Restaurant with our Executive Management in order to make the corresponding adjustments.

It is our endeavor to consistently strive to maintain the highest levels of quality and service upon which we have built our fine renowned reputation.

As client of the Dreams Riviera Cancun, we value your patronage and thank you again for taking the time to provide us with our guest’s feedback.
Report response as inappropriate
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 21, 2013

Recently spent 5 nights at Dreams Riviera Maya property. There were 8 of us ranging in age from 80 to 18. The food and drink was good to above average in most of their restaurants. The service was impeccable, fast, friendly and efficient. This is an all inclusive resort, but still had to pay $100 per person for golf that they claimed was included, they hide it in cart fees and time of day fees. Spa was extra as well as any motorized water sports. The rooms all have ocean views and jacuzzi's, some rooms have their own pools, but they are on first floor and the views aren't as nice. If you like weddings this is the place to go, they have two to three weddings a day, even in the off season. This resort is not close to any nightlife or restaurants or attractions. Minimum 20 minute ride. Best to stay at resort.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip Advisor user

Greetings from sunny Riviera Maya

First of all Thank you for taking the time and effort to write about you recent stay at Dreams Riviera Cancun, your comments are a great source for us to verify that the high quality service standards are being followed by our staff.

It´s great to hear that the service was impeccable, fast, friendly and efficient and that you enjoyed food and drink very much.

Regarding Spa and Golf , we would like to inform that our web page do specify the extra charges for using those great facilities, so that is why we are deeply sorry that it made you trouble and made you feel like you were having a bad experience in our resort

Once Again, thank you for your patronage and we hope to see you back in a near future

Regards!
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IL
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 21, 2013

The room was wonderful, the beds comfy - the cleaning service excellent, the noise level at 7 AM was unacceptable - Seriously I am on vacation do you have to trim the bushes at 7 AM! The many small restaurants had AWESOME food but holy moly are they slow. Either go before 6:30 or you will wait at least an hour and dinner will take at a minimum 1.5 hours. The worst thing about the resort is the staff - they are just plain unaccommodating and sometimes rude - They would run out of beer and tell you there was no more (Go get some more) - at one point told us to just fill out a comment card if we didn't like it - Refused to fill an ice bucket at a bar because they didn't have much ice (at 1 PM) - Went there for a wedding and the bridal couple was not treated very well by the wedding staff there. Promises were made WAY in advance - contracts signed and then ignored by the resort. In the end the wedding was great and beautiful but the family wasted two days of their vacation worrying and changing plans. They actually told the mother of the bride the blender was broke at the wedding (because they were too lazy to mix a drink) - she insisted as she doesn't drink shots - all of the sudden WALLA the blender works after he "pretends" to play with it.
The buffet was really good - the Mexican night was great - the Caribbean night was TERRIBLE The pork chops were more like beef jerky, really that dry-
If you are eating lunch in the Oceania get there early - then it's great. If you get there after 1 you will eat lunch for at least an hour and a half - and up to 2 hours. All the food was really good though.
Steaks in all the restaurants was really good and cooked correctly for the most part. Small portions overall so if you are a big eater - order 2 meals.
Room service food is really good - just be prepared for it to take at least 45 minutes.
The nightclub is super loud and really hot - just FYI - so you know.
The pool was AWESOME - floats were great - BRING an Insulated cup they will reluctantly fill it and your drink will stay cold - Beach had lots of chairs most with cover - beach was boring though - no waves at all - and lots of seaweed - the catamarans were lots of fun
For the price I was unimpressed. There are other, cheaper options that are better!!

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaDRERC, General Manager´s Assistant at Dreams Riviera Cancun Resort & Spa, responded to this review, June 24, 2013
Dear Trip advisor user,

Thank you for your review,

We are deeply sorry for the inconveniences you experienced during your vacation. We certainly understand your concerns

I´m glad to hear that you enjoy most of the trip like the awesome food and restaurants that you mention.

We wanted to take an opportunity to apologize for the noise caused by the cleaning of the bushes, we wanted to let you know that the reason of that is to maintain a beautiful resort just for you.

We were tremendously surprise to read your comments about the staff, they all know about the great responsibility to offer impeccable service.
Nevertheless, we will inform your concerns to our Food and Beverage Manager so he can work on the corresponding adjustments.

It is our endeavor to consistently strive to maintain the highest levels of quality and service upon which we have built our fine renowned reputation.

The world-renowned reputation of Dreams Riviera Cancun worldwide is built on commitment to exemplary service. We value your patronage and thank you for taking the time to provide us with your comments and concerns. It is only through feedback from valued guests such as yourself that we are able to improve in the services of our hotel.

Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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