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“Overall absolutely fabulous with one complaint.” 5 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico   |  
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Ranked #7 of 26 Hotels in Puerto Morelos
Cranston, Rhode Island
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Overall absolutely fabulous with one complaint.”
5 of 5 stars Reviewed February 13, 2013

My wife and I just spent a week at this resort, and we both agreed that this was the best all-inclusive resort that we have ever been to. This resort is very well run, organized, and spotless. The food was fantastic with lots of options. The drinks are top shelf. The staff bend over backwards for you and make you feel like royalty. Everyone from the Rene at the front desk, to Ramundo & Barneby at the World Cafe, to chef Havier, to Eric at the bar by the beach, to Manuel with the entertainment team (I could go on and on), all make this resort what it is.
The only complaint is that there were so many young children. Not that I have something against kids, but there were just too many and a bit disruptive at the restaurants and pools. Furthermore, children are not supposed to be allowed into the infinity pool which has a swim up bar, yet it is not enforced at all.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,347 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,005)
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Denver CO
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 13, 2013

Just returned from Dreams Riciera Cancun with our 10 nonth old son Oliver.
We used Apple vacations who provided a direct shutltle from the airport, we were at the resort in 20 minutes. We upgraded to the preferred lounge which allowed us a VIP check in with champagene in their lounge, nice touch with yummy appetizers on hand.
The room was fantastic lots of room, we were able to put Olivers crib in the hallway so he had a quiet sleeping area, the balcony was spacious and the jacuzzi spacious. We were up early at 5am and were able to order room service and watch the sunrise.
Beautiful well maintained beach, great pools and lots of seating options, we found a cabana area where we set up camp, get you towels out early (6am) to reserve.
The restaurants were great, enjoyed the Mexican, Italian and Japanese (you have to get in line at 4.45pm to reserve Hibachi table) The World cafe was great for breakfast. The bar in the main lobby had the best drinks.
Staff were helpful and friendly, always willing to help.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 12, 2013

Had a great time! All inclusive and lots to do. We went with a large group and had a lot to do for everyone. If you drink on the beach, look for Carlos. I did not give 5 stars because the food was average.

Room Tip: Ask for a room that gets sun during the day so the pool on your balcony is warm.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission, Canada
Top Contributor
130 reviews 130 reviews
11 hotel reviews
Reviews in 59 cities Reviews in 59 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 11, 2013

Dreams has a golf deal with the grand coral resort(30min taxis ride) that is very good. $85 from7am till 1pm and $50 after 1. Taxis costs are $36 each way(1-4 persons).Golf and taxis can be booked at the hotel and you bring you voucher to the course and pay there. We booked 4 times after 1 but always showed up before 1230 and got on almost at once. Played in 4hrs(it is dark at545)There are rentals at $45(pings) beverage cart(us prices) and nice on course washrooms.Bring your ball retriever as there is lots of water on the course. We brought our own clubs on westjet airlines for $23each way. Good course with nice people running it. i

Stayed January 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2013

I just wanted to write a quick review for all those potential DRC brides out there still trying to make the decision on if to hold your even at this resort or not. Stop looking for any other resort chain, this hotel was the most perfect place for my wedding. I did the Love package and paid for the DJ who was just great, I would suggest paying for his services. I had a dance floor on the pool deck, and the ceremony was just a breeze. I brought all my own decorations and little touches and lorena set everything up for me. I never had to stress. Everything was perfect. All my guests had the best time. This resort is a crowd pleaser. The rooms are spectacular, top shelf booze in the swim up, and the restaurants are among the best most of my guests have seen at a resort. I had a crowd who loves high end and top shelf, and who have frequented many 5 star resorts under the sun, and this was ranked high for everyone. Just go and see. You wont regret it.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed at Dreams Riviera Feb 4th -10th this is a newer property and bigger than dreams Cancun. The hotel, Lobby, pools, beaches and resturaunts were great. We loved Pablo our pool side waiter who made us grasshoppers out of palm leaves. Eric the swing bartender was great also. I think the entertainment staff at Dreams Cancun was better that riviera and me being allegric to shellfish I had to miss out on a lot of amzing food choices at Dreams Rivieria.

This resort is a great place for families or couples, they balance both ends of the spectrum well and although I liked the more personilized service at Dreams Cancun I loved this property, and do understand it is bigger and tougher to provide the extra service as dreams cancun does.

Room Tip: Choose a room closer to the pool area it will be quiter and better views, plunge pool rooms probably...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 9, 2013

You will encounter Sewer Smells here! The large white tanks on the South side of the property (near the Spa), beside building 2, are full of the sewage from the Dreams resort. When walking near this area, especially downwind, you will gag from the overwhelming sewage smell. Also, you will smell sewer gas every time you go into the World Cafe. They have a plumbing problem in the World Cafe and it's allowing sewer gas to escape into the restaurant. It's mostly on the side away from the food service buffet but the smell was there every time we went into the World Cafe. Staff fumigating with masks on while customers ate and did not warn. What chemicals are they using? is it in the water system . Also strong smells every time you walkninto bathrooms in public areas due to deodorizers also fragrance in tissues.. Could cause allergies. Was sick the whole time there.

Room Tip: 1500 south facing ocean 5th floor jacuzzi on patio.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#4 Family Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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