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“A Dream Wedding Come True!” 5 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico   |  
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Ranked #7 of 23 hotels in Puerto Morelos
Glen Allen, Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A Dream Wedding Come True!”
5 of 5 stars Reviewed February 4, 2013

My husband and I were married at this fabulous resort! Everything was top of the line! The resort is EXTREMELY neat and clean, the rooms are spacious and gorgeous, and the food is FANTASTIC!!! Top shelf alcohol at all the bars, staff is very friendly and accommodating. The resort is great for couples or families. Some of my favorite restaurants were the Mexican restaurant, El Patio, the french restaurant, Bordeaux, as well as the Italian Restaurant. The spa is wonderful!!

We will definitely be traveling back to this resort! If you are looking for a great place to get married, take your family, or go with friends, this is the place!!! You will not be disappointed!

Room Tip: The Preferred Club is a great addition, however all the rooms are fantastic!!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bloomington, Indiana
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 4, 2013

This resort is clean with good house keeping but that about the only good thing that I have to say. One of the most SEXIST resorts that we have ever stayed at. Women can go into the World Cafe with a bikini on with only a pair of shorts or mini shirt for bottoms, basically half naked, but a man must have a shirt with sleeves, not must shirts or sleeveless t-shirts. Totally sexist. If you have a shell fish allergy, good luck finding much to eat. The room we got was not what was shown when we made our choice of a Deluxe Ocean View. The language barrier is horrible, we didn't get what we ordered of the menu half the time because they couldn't understand. We will never go back.

Room Tip: Look closely at what you are reserving, because you see mainly the "preferred" status room...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 3, 2013

My wife and I just stayed here for 6 nights and had a great time. It was our second time here and we loved it. The staff is incredible at making you feel welcome. The resort and the rooms are in terrific condition and well kept. Very good food at the restaurants...our favorites were Bordeaux, El Patio and Seaside. The beach was raked every day. However, there are fish in the water that like to nibble on you...very annoying. The resort has a TON of weddings and they tend to take over the resort late afternoons and evenings. Takes away from the entertainment value for the rest of us. Top shelf liquor everywhere...if you don't see it, just ask for it. Can walk to Puerto Morelos...do it! Our room was 1404 and all I can say is...OMG! What a view. This resort is truly more of a family resort as there are kids everywhere. If you are an adult couple it may not be for you.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada!!
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 3, 2013

Having just completed a 14 day stay at DRC, I would highly recommend this resort to everyone, but especially families. We are seasoned Mexico travelers and have tried out some bare bones, to ultra luxurious resorts. This resort would rank very highly in our comparative reviews.

The kids at this resort are abundant, but that is to be expected of a resort that caters so completely to families. From the staff at the buffet making balloon toys for the kids, to the kids pool which was full, even on overcast or cloudy days, to the warmth of the infinity pool and seeing kids in there as early as 8 am with their parents or grandparents. Be fair folks, don't remove points from this resort because of all the children, as family is their focus!

I would say I would prefer an adult only resort more for myself, except that there were so many elements that we enjoyed at this resort that we would not hesitate returning.

First the staff, which go above and beyond to make your stay wonderful. Magdalena at the World Cafe, morning after morning, greeted us with a big smile and additional Spanish lessons. She seemed to personify the beat of the restaurant and her enthusiastic and friendly approach continued through the meal event with other staff.

Of special mention for friendliness are Javier, David and Manuel, pool waiters that were not only friendly and helpful, but went out of the way to create new and inventive drinks. All were really wonderful, but they truly stood out for us.

The food was incredible! Buffet food was always interesting and well prepared, with breakfasts being exceptional. We dined at all the restaurants while there, and definitely felt that evening meals were very well done at Portofino, SeaSide Grill (Chateaubriand for two was amazing), and El Patio for my most favorite surroundings. Oceana, Bordeaux and Himitsu were also very good, but the top three were my favorite.

The life guard presence at this resort was remarkable. They watched everything from the pools, the hot tubs and the beach, often numerous in number, but they did a great job of being connected to what was going on in their environment. Initially I thought they were being a little over protective with the white jelly fish flag out daily, along with the yellow/red/green flag. However, just past the markers to our resort, tons of jelly fish were washing up on the beach. Nice to know they are in touch like this.

The beach is incredible! Yes, it does get seaweed, but with the reef just outside of the beach it is to be expected. What was not expected is the tractor that begins first thing in the morning, clearing and raking the beach, to multiple visits per day to maintain a clean beach. The sand is as soft and beautiful as any I have seen, and they do a great job to look after the beach.

Big plus, the vendors are few and far between and continue moving as they may hold up some wares they have for sale.

Cleanliness, helpfulness, and friendliness top this resort off.

The only negative, and again they will attempt to assist with this issue, is that the wifi is not plentiful. In fact, if you are attempting to keep up at work, you may want to rethink that planning. The first week our code provided us with decent enough (on again/off again) access, but it took a serious dive on the second week and we spent so much time trouble shooting and attempting to find support that it became old. With the rates charged, there is no reason why there is not top notch wifi access at this resort.

Best part about this resort is the CoCo Cafe! Every day, fresh Americano coffee, or any other type of coffee, hot or cold that you could want. The ladies in there are fantastic and deserve every tip that unfortunately, is not left for them. Please don't forget the tips folks!

In the end, I believe this is a very good resort that I highly recommend and would look forward to returning to in the future.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed February 2, 2013

We had a great trip! The resort is beautiful, new and clean. Food is very good. Fish tacos and calamari for lunch was the best we've ever had. Got pretty used to having mimosa's for breakfast everyday - it was hard to come home and back to reality!

We booked a plunge-pool room and we're so glad we did. It was our sanctuary. I got up early to take pictures of the sunrise at 6:30am and people were already saving lounge chairs that early - leaving their towels, then going back to bed or to breakfast ... that shouldn't be allowed. Officially it's not, but I saw many people doing it. It's pretty selfish. Why not pick a chair when you're ready to USE it?

We used our plunge-pool everyday. We were lucky that we got the sun ALL DAY on our side of the building - the other side is in the shade all day, so those plunge-pools weren't used. The swim-up bar is heated - haven't seen that before. Just wish part of the resort was adult-only. Strange to have kids in a swim-up bar pool.

The resort is very family friendly - there are lots of kids...even in January. Also lots of wedding parties. It was noisy at night with people coming home at 1 or 2am screaming through the hallways. The carts the staff use are also very loud. Take ear plugs.

The rooms are great - very new and clean. The bed is comfy - not as comfy as our bed at home, but comfy enough to get to sleep in. We asked for feather pillows ... I think we got all stems! ha ha. We got enough sleep.

Puerto Morelos is just 2 kms away, or a 25 minute stroll along the beach. We walked there a few times - it's a cute little town.

The swing bar on the beach is nice and the bartenders there are funny and welcoming, Alberto and Eric. We enjoyed them. Some of the staff didn't seem too happy. We went to the Sensatori Azul last year and the staff there were excellent. I'm not sure what the difference is, but it was noticeable.

The buffet for dinner is a little on the small side. Everything tasted great - we just wished for a little more. For instance they didn't have bacon every morning for breakfast and they didn't have mashed potatoes every night - not sure why. We didn't have a bad meal here though - everything was excellent. Popcorn for the evening entertainment was the best I've ever tasted. I wish I knew the secret. It would be great if we had popcorn like that here!

The lobby is great - very inviting lobby bar for the evening. They always have champagne chilling and cookies. I noticed the sweets are more sweet than in the past.

Book a plunge-pool room - it's worth the extra $! All in all we had a great trip and have been recommending this resort to everyone.

Room Tip: book a plunge-pool room on the south side to get the sun all day.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

great service from the start of our ten day stay to the end-rooms were super clean-we had a ocean view room - lots of choices for food at 6 restaurants without having to make reservations-loved the special coffee bar-we had fun taking in some of the activities and Roberto and Rosy and |Andrea from the entertainment team made it all so much fun and made every one most welcome to participate. Language was not a problem as most of the employees spoke some or very good english.
We would stay at this resort again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

Spent a wk at dreams and loved everything about it. We went with our family and the kids did not want to come home. I can't find anything wrong to say about this place. My kids loved the kids club and all the activities they offered. I came home with so many craft and gifts from the club. Vanessa, Johanna, Alin, Adela, and all the girls were fantastic. My daughter loved them. They had the kids do a fashion show and a mini disco as the pre show of the night. I felt very safe leaving my kids there. All the doors are locked and no parents are allowed in except at 9:00am and the pager system works awesome. The food was good at all the restaurants and buffet. I liked that they had sit down restaurants at the pool for lunch and not only buffet style food. You could stay at this resorts for weeks before eating the same thing twice. The restaurants were all well decorated and fun. We had the most fun at the Mexican restaurant with Alfredo), super fun guy and great with the kids. The entertainment at the Mexican was also amazing. We sat outside at the Japanese restaurant and the table was great. You sat on cushions on the ground. Very lovely and quiet....the kids were at the kids club when we went. Another great waiter at the Japanese. The coco cafe was fun for a mid afternoon frozen coffee and a sweet treat. The heated pools were a nice touch. The bathrooms were always clean and very fancy. The kids loved the sinks in the lobby bathroom. The rooms were very nice. We had a deluxe garden view which was facing the ocean. It seemed as though most rooms had a ocean view or partial view anyway ( if you were on the second floor or higher). The plunge pools never seemed to be used by people. I never saw anybody in them. Water felt cold. Glad I didn't pay for the plunge pool. The beach was nice. Went snorkelling out front and saw a few colourful fish. My husband found a beautiful star fish and a large shell with a living fish inside and crabs which the kids loved. The beach bar was the best. The service was great. We befriended Alberto ( with his secret special drink) and Pablo. Very friendly and had a great conversation with them one afternoon. If you see Alberto ask him for his special drink. Best drink ever but very strong. Yummy!! Alecia was the waitress around the pool an worked so hard. She was amazing. Always asking if you needed drinks or water. All in all, this was a fabulous resort. Remember you're on holiday so relax and don't sweat the small stuff.

Stayed January 2013
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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