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“An overall pleasant stay with a few issues that should be addressed” 4 of 5 stars
Review of Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico   |  
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Ranked #7 of 23 Hotels in Puerto Morelos
Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
“An overall pleasant stay with a few issues that should be addressed”
4 of 5 stars Reviewed January 15, 2013

We returned last night from a week long stay at the Dreams Riviera resort. There were 14 of us in our group, travelling down from various parts of Canada via Air Canada Vacations. Most had been to Cancun/Mayan Riviera before and a few had enjoyed several trips to the Valentin Imperial. At the end of the trip - those that had been to the Valentin preferred it to Dreams.

Check-in was very smooth - wait wasn't long, we were provided champagne and cold towels and within 5 minutes were on our way to the room. Rooms were very nice - bed was comfortable, cleaning staff did a wonderful job throughout the week, ensuring that the room was clean, mini-bar was stocked and our bed was turned down every night. We were in building number 2 on the 4th floor, oceanview room. The view of the ocean wasn't fantastic, but we avoided noise from the hottub which others from our group had to listen to, being closer to the water. Overall - the rooms were up to the 5 star caliber with no major issues (few minor ones included a shower that didn't drain very well, a rumbling sink faucet when the hot water was turned on too much, etc).

Beach - it was nice - service was good on the beach and the noise levels were more moderate. Water was a bit of a disapointment as it was fairly rocky/reedy on the ocean floor at this particular part. We walked down to Puerto Moreales and the beach/ocean was much nicer down there. Nevertheless, we spent most of our time during the day on the beach.

Pools - gorgeous - very busy while we were there with kids and a corporate event that took over the infiniti pool. The ping pong tables were a hit, we spent a fair amount of time using them throughout the week.

Drinks - no issues here either. We discovered the ultra premium selection available at each bar early in the trip. Simply ask for Grey Goose/Don Julio/Bombay and they will gladly use it for any drinks. Service was generally good, though the lobby bar was quite crowded around dinner time and in the evening.

Food - the food was a letdown in my eyes. There were some bright spots - Oceana was a gorgeous restaurant overlooking the ocean and the french restaurant was quite good. But overall, the food was not up to 5 star standards. Omelettes in the morning were sub par - ingredients were not all mixed together and cooked - peppers/meat were cooked seperately from the egg which was odd. Buffet had a strong odor and was packed with kids, so we only ate there twice. We had a pleasant room service experience, but others in our group did not. The consistency simply wasn't there and it should be!

Entertainment - A bit of a mixed bag here. The shows were well done for the most part, but they are all held on the steps to the lobby. So if you are sitting in the lobby having a drink, you can't have a conversation with anyone because the music is so loud. They had nightly music in the lobby afterwards too, a nice touch, but the acoustics were off. Way too loud and we were a group in our late 20s/early 30s.

We would try out another Dreams resort - have heard that Tulum is quite nice. But if returning to the Mayan Riviera again, would take our business to Excellence or the Valentin.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Miami, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 14, 2013

The hotel was very nice and clean and the rooms were beautiful. We loved the spa area and went there 2 of the days we were there.The food was less than average and the drinks were just OK. If we were to go back we would try a different place.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Toronto, Canada
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 14, 2013

This is the first time I am writing a review for a hotel and I have been traveling the world and this was the 5 th time I have been to Mexico. We were two couples with 2 small children ( both 2 years old) so we decided to do a thorough research on the hotel we are staying at. After reading the wonderful reviews we decided on Drams Reivara Cancun. To make the story short all of us beside my daughter who had decided to be on a diet of cookies and water got severely sick. The hotel and rooms were beautiful but the food was awful.The food at the words Cafe buffet always looked sparse and few days old and with small children that is the place we opted for a few times. We got sick on different days and each had different preferences for food so this could not have been an isolated case. I would never recommend this hotel to anyone.

Pros:

1- Clean Beautiful rooms. The rooms were cleaned and the towels changed twice a day
2- Kid friendly resort with shallow heated pool for small children
3- Great nightly entertainment
4- Coco Coffey shop

Cons:

1-Food were unhygienic and sparse in the buffet for a 5 star hotel
2-Some of the service staff were unfriendly

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2013

I was here for a 4 day weekend in January. Definitely the nicest resort I have ever stayed at. On the small side, which is nice- you can get around it very quickly. The rooms are beautiful, loved the dual sink in the open, although there is definitely privacy issues with the shower and toilet doors being see-through in some areas, no sounds isolation either. Wasn't an issue for me, since I was alone in the room. The pool area is very nice, infinity pool overlooking the ocean being my favorite. It is heated too. Beach is nice too, although water not so much, lots of seaweed. Food was very good - I've tried French, Italian, Steak-house, would recommend all of them (French was probably my favorite, loved the escargots). My only complaint is a REALLY slow service at Oceanic during lunch hours, and I mean ridiculously slow - plan on staying for for 1.5-2 hours. Although food was good - shrimp/fish tacos were delicious. I loved the breakfast buffet as well.
It's definitely a family resort, lots of kids everywhere, even by the swim-up bar in the infinity pool, which is annoying. It's also a popular wedding destination, I saw 2 weddings during my 4 days stay. Overall I loved this place, and had a blast. I came here with 200 colleagues for an annual event, All the expenses were covered by my employer. so I definitely can't complain :) Otherwise this resort is a little out of my price range. But if you can afford it, you will definitely enjoy it!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 13, 2013

We just arrived home from a 5 day stay at this all inclusive resort and loved every minute! The resort was very clean, grounds well maintained and the 99% of the employees very willing to meet any needs and were very accomodating. The dinner restraunts were wonderful especially the French, Italian and El Patio. We felt so pampered with the 5 star service at the elegant restraunts in the evening. I did not particularly care for the raw salmon in the salad at lunch at the Oceana yet I'm sure that is a delicacy for many. The Coco Cafe was always a fun stop mid afternoon for a cup of coffee, "skinny latte" (got to save those calories!), frozen baileys or smoothies. The abundance of fresh fruits and vegetables made healthy choices easier and by being consciencious I actually lost 1 1/2 pounds! Walking on the beautiful white sandy beach was so refreshing. The entertainment at night was OK....some nights great others not so much. It was certainly a very relaxing time and my husband and I enjoyed every minute and are looking forward to returning to the area in the future.

Room Tip: Our room overlooked the garden area which was very nice in that rooms near the pool seem to have to...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta, canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 11, 2013

We travelled to Dreams Riviera Cancun Nov 11 to Nov 18, 2012. From the moment we landed and hopped on the bus for the 30 minute bus ride to our resort the fun began!! We were there with about 40+ people for a wedding. The resort was soooo beautiful, clean, and very friendly. We had upgraded service so we were directed to a special check in room(vip) to register, have a snack and grab a drink! We had the most amazing room...OCEAN VIEW...so awesome!! The rooms were spacious, with a very comfortable king size bed, and beautiful ensuite.
The food was incredible. The bonus is you do not have to book your a la cartes. You just show up. If you go before 630pm you will most likely get right in...if you are later than that it could be at least 8-830pm before you get in. Every a la carte was exceptional service, amazing food, and awesome ambience. The buffet also had a great selection every day for breakie and the pool bars at lunch offered great sit down meals as well as the pizza and burgers were great too during the afternoon. We spent most of our time on the beach. It was a bit windy at times but generally had great weather.
The wedding was soooo romantic. The meal at the beach was excellent. Everything about it was a dream come true.
I would recommend this resort to anyone!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longport, New Jersey
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 10, 2013

Had the pleasure of staying here in a preferred club oceanfront suite. Our balcony even wrapped around the corner so you could see entire property-nice touch! Great food in all restaurants here! Found that I was very partial to the french restaurant-so good! Loved the option of going to the resort's little cafe in the morning for a freshly brewed expresso and yummy pastries (which changed to tasty tea size sandwiches at lunch time). Private, friendly check in for preferred club bookings- oh so worth it! Great pool area. Since i am a beach bum, found myself spending the bulk of the days on their very vast beach-could take a great walk in either direction-then, back to my thatched hut for relaxing with a cucumber mojito! Kudos to high energy GM Juan- he was all over the property-making sure everything was top notch (and it was). Would recommend this resort for families first- would be a great family reunion resort. I was there with my husband and found it a little noisy but could always find a quieter spot on property. Had a wonderful time and probably looked a little plumper when i left :(

Room Tip: Oh no doubt- go for oceanfront suite!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Official Description (provided by the hotel):
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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