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“Great Place - Would Recommend for the price” 4 of 5 stars
Review of Now Jade Riviera Cancun Resort & Spa

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Now Jade Riviera Cancun Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico   |  
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Ranked #9 of 23 Hotels in Puerto Morelos
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Place - Would Recommend for the price”
4 of 5 stars Reviewed July 22, 2014

Booked a semi-last minute stay at the Now Jade on the preferred side. The hotel is wonderful, room was very spacious and the beach was quite nice. The maid service was excellent. Service on the preferred side pool bar was excellent and the area was quite quiet. Beach service was also excellent. The non-preferred side- the service was very slow as the bartenders were overwhelmed with the number of people. One server serving 100+ people in the pool is not enough.

Overall, rooms were great, had some great drinks, meals were good although we mostly stuck to the buffet, The Teppanaki was so-so but a great show, the Mexican Restaurant (Tamarindo) was excellent. The sports bar was amazing with the World Cup going on! Definitely would think about staying there again, great value.

Room Tip: Not a room tip, but if you head to the north-end beach, world-class snorkling is to be had for aroun...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 23, 2014
Dear Sir / Madam,

It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit at our resort. It is very gratifying for Now Jade Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor.

We will share your gracious comments with the entire staff, especially with housekeeping and Food & Beverage staff. They will be glad to hear they contributed to make your stay more enjoyable.

It’s great to hear you enjoyed the sports bar with the world cup at our resort.

Thank you for choosing our beautiful resort and we hope to be able to serve you again.

Greetings from sunny Cancun!

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,523 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,167)
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Lunenburg, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

We have stayed at other properties owned by AMResorts in the past. But this was our first trip to NOW Jade. The facility is beautiful. The property is spread out, compared to some of the other resorts owned by this company. I consider that a slight
detraction. Here's what you have to know first and foremost all of these resorts are beautiful. These are just small little details. The rooms were beautiful. We stayed in a garden
View suite. A basic room. Still lovely. The staff- from cleaning, to the bars, to food- were fabulous. Kind, attentive. As far as food goes overall it was good but not great. The specialty restaurants were better than the buffet restaurant. We definitely found the buffet restaurant to be not quite as good as some of the other resorts we have gone too. But overall it was still okay. The pools are gorgeous. One thing we wished it there was was a bar on the beach. There is not. But again just a little thing. The entertainment staff and all of the activities they run all day are superior. Activities on the half hour. So much to do all day and night. That was a big plus. Their kids club had activities on the hour all day as well. The beach was beautiful. Gorgeous colored water not too much seaweed, a little bit rocky as many of the beaches in that area are though. But still gorgeous. The pool in the preferred club area was stunning, however there are no kids allowed there.
Overall I believe this resort earns the four stars it gets here in Trip Advisor.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 23, 2014
Dear Madam,

On behalf of Now Jade Riviera Cancun, we wish to thank you for taking the time to share such gracious comments about your recent stay with us, and especially about our service. Thank you for sharing your beautiful photo.

We are delighted to learn that you enjoyed the services and facilities Now Jade Riviera Cancun has to offer. We’ll be sure to pass on your compliments to the staff.

We would like to thank you for choosing Now Jade Riviera Cancun and we look forward to the pleasure of welcoming you back soon.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
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Ohio City, Ohio
1 review
5 of 5 stars Reviewed July 22, 2014

Literally, not only are the views spectactular, the rooms amazing and the food delicious but the staff makes it WORTH IT!!! We had the pleasure of spending time at The Mix Bar getting to know Francisco... I can assure you, listening to the passion he has for his work, the stories he shares of himself and his beautiful country are awe inspiring.

I will be visiting this resort again in the very near future, and to be honest, we will be visiting Francisco first!!!

Room Tip: Even rooms with the "tropical view" are beautiful. Take it from me, you won't be in th...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 25, 2014
Dear Madam,

Thank you for choosing our resort to spend your vacation in our resort. We are so happy to read you had a great stay at our resort.

We appreciate your great comments about Francisco; he is a great asset for our resort. We will share your feedback with the entire staff, especially with Francisco.

It will be a pleasure to welcome you again to Now Jade Riviera Cancun.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Forge, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Somewhat concerned about this resort because we have a wedding booked here next May and read a couple of unflattering reviews. If anyone who has stayed here doesn't feel that it's a fabulous resort, then you are too spoiled in life in general to no longer appreciate the good things. You get a lot of bang for your buck here, and the staff at this hotel will bend over backward to make sure the guests are well taken care of. The staff cleans constantly, the grounds are gorgeous, the hotel is gorgeous, the beach is gorgeous (despite reviews that said it was "rocky"), and the food is fabulous. You can get anything here from fresh fish and meats to escargot and foie gras. We really enjoyed watching the ocean in the afternoons, drink in hand, from the infinity pool bar area and then just reading in a bali bed. We really also appreciate the hospitality and service that we unfortunately don't see consistently in the states. Pilar (the Wedding Coordinator) and her staff are awesome. Looking forward to our wedding there, next May 15. :)

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 22, 2014
Dear Madam,

On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. Thank for sharing your photo.

We were happy to read that you had a nice vacation at our resort. We will share your feedback with the staff, especially with Pilar and the Wedding department. Thank you for the great comments about their work.

We very much appreciate your feedback that helps us to continue improving our facilities and services. We hope to welcome you soon.

Warmest regards

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pgh, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed at the Now Jade for 5 nights, in the beginning of July. Overall, the place was good, but the best way to describe our impression of the property is “underwhelmed.” There was just no “wow factor” there. The grounds, while clean, did not seem to have the same level of upkeep. The landscaping was ok, but did not have the typical Mexico resort feel. The courtyard outside of our Bldg (#3) appeared as if it was left to grow wild up to the top of the 2nd floor balcony. So if you had a room on the 1st or 2nd floor you were staring at trees and bushes right up against your balcony. I asked for a quiet, upper floor room, and was put towards the back of Bldg #3, on the 3rd floor. No complaints on the room by the way, it was clean, quiet, everything worked, we got sun, and could see across the treetops to the other side of the bldg.

I did notice some minor disrepair around the resort, a few broken wooden railings around the bar outside of the main buffet, some missing tiles in the quiet pool, paper towel dispensers unfilled for a few days in the bathroom near the quiet pool. However, one of the big disappointments was the buffet. While the food ranged from good to great, they lacked a lot of choices, the set up was plain and basic, and the buffet as a whole appeared on the small side. It really did not compare to most of the other local resorts we have stayed at (the Barceló, Grand Palladium, Grand Sirenis, Sandos Caracol, and the former Dreams Cancun). The restaurant/buffet service here was not bad-but it seemed on some days they were short staffed, with waiters spread too thin. Also, the food at the Italian and Oriental restaurants was very good, the Mexican was fair.

On the plus side, the strength of this resort is its staff. I found most to be very hard working, congenial, and obliging. I was able to strike up conversations with several and found that most liked their jobs, but got the impression they felt to be a bit overworked as well. I was told that they worked a minimum 8 hr shift, six days a week, depending on their job. In addition, most have to commute an average 2-3 hrs a day round trip on the employee bus to get to work. A tough life. The bar service at the quiet pool was good, the drinks were cold and the bartenders were very efficient and cordial. Front desk staff were very friendly and helpful throughout our stay as well. While I had limited interaction with the entertainment team, I also found them to be very upbeat and they seemed to love their jobs. As usual, I found many guests did not bother to tip the staff either. Cannot figure that one out, but I tipped regularly and understand that the tips add a great deal to their minimal salaries.

The pools were good overall, but I spent most of my day on the beach near the quiet pool-as I do not enjoy the crowds or noise at the main pool. Beaches were clean and well tended to. I did go on the bike tour (free) into town on 2 different days. This is a nice break and a chance to see some of the locale, although I wish we had had a little more time to explore the town.

Judging from the other reviews, many guests really like this place. In spite of the flaws, we still had a nice, relaxing vacation. If the resort management invests in some more staff and upgrades their infrastructure, it will be even better.

Room Tip: Upper floors, away from elevators, are quieter and offer a better view.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 22, 2014
Dear Sir,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have experienced with our service.

We appreciate your time to write and share your valuable observations on Tripadvisor. We will share your feedback with the operations staff to improve our service in all possible ways.

Thank you once again for sharing your experience with others, and we look forward to welcoming you back to the Now Jade Riviera Cancun.

Best regards,

Olivia Rodríguez
Social Media Coordinador
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We where holidaying at Now Jade two years ago,
We were welcomed with the usual fresh towel for the face, the most refreshing unalcohol drink and a cookie which was very much appreciated.
Checkin was sufficient & staff were very friendly especially Marco, Fernandoz, Jennifer, Yasmin. and most helpful. Grounds and the view from reception is fabulous.
Restaurants were very good, Padreo was our favourite in the carnival restaurant, he remembered us from the last time. All the restaurants where lovely.
Our room was beautiful, ocean view in the preferred side although we sun bathed in the family side through the day where all the entertainment was. The room was cleaned daily, fridge was well stocked, plenty of towels, turn down sheets at night was a nice wee touch with the sweets and the next days Sundial with what was on and where.
We only did the one trip this time that was to Xhelha because we have been in Mexico six times, it was amazing our second time to it as well and it has expanded more to see and do.
ENTERTAINMENT TEAM One of the reasons we came back.
They have the best entertainment team ever!!!!
These guys & Girls know how to entertain you.
Angel, Juan, Emmanuel, Paul, & Ximena Variety for everyone.
We will return to Now Jade again in the future most definitely. I'm hoping to try there sister hotel the Now Amber. Thank you now Jade for a fabulous holiday.

Room Tip: All rooms are lovely ask for ocean view. Preferred side is lovely We had a suite. The ocean front wa...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 22, 2014
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

Thank you for sharing your review on Tripadvisor abour your recent stay our resort. We are pleased to hear you enjoyed the service provided by the staff. We will share your feedback with Marco, Fernando, Jennifer, Yasmin, Pedro, Angel, Juan, Emmanuel, Paul and Ximena. The will be pleased to hear they contributed to make your stay more enjoyable.

We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to welcome you again in the near future.

Warmest regards,

Olivia Rodríguez
Social Media Coordinator
Now Jade Riviera Cancun
info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairsville, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 21, 2014

Well, this place was highly recommended by our travel agent. She said that it would knock our socks off compared to Sandos Playacar. Let me just start by saying that our first 10 minutes into Now Jade was met with severe disappointment. The man checking us in told me this was a hotel that was used to "sell" people into buying into the property and that the Now Sapphire was much nicer. I haven't even got to my room yet, and he is telling me not to expect much!!!! We were a family of 10. My family was my wife and I and four kids ages 10, 7, 5, and 1. Two teenage niece and nephew, and my in-laws. They thought it was fair and still had a good time, but this was their first time in an all-inclusive resort and our second. First, the pros: Good rooms although you would definitely have to work the AC and close the curtains to retain cool air. Great Food!! Delicious. Good entertainment (Paol was great and friendly). Great Explorers Club! My kids loved it (ages 10, 7, 5) The people who worked with the kids were awesome!! That definitely exceeded our expectations. Pools were very nice, especially infinity. Activities were sort of fun. There was not a lot of people and the everything was a nice easy walk away.

The Cons:
Room Service was awful. Once they forgot us and three times in 4 days they were over an hour and a half late when they told us it would take 35 minutes. ACs didn't work in two rooms ( we had three). Fridge didn't work in the one we had to have insulin in. Took two hours for them to come and fix it. I did not experience the "welcoming and wonderful" attitude others have written about. In fact, I was disappointed to be treated so rudely by the bartenders and ignored by the pool side wait staff when they so obviously were attending to every little detail of the Prefferred club members. I don't like to feel like a second class citizen no matter where I am. Bartenders were rude or just never smiled or spoke to you with the exception of Darius at the beach bar. he was friendly. Wait times for restaurants were ridiculous at almost 2 hours for some nights. Room cleaning was good when it came but we had to call three separate times. The coupons they give you are a joke, they make you use on 10-20$ for each service rather than the initial giveaway that sounds great ( $200 for you to use at the spa). You would have to visit the spa 5 times in order to use it all. NOT WORTH IT! They try to "sell" you everything and I was not used to that. I bought the all inclusive and I did not want to BUY anything else. But property, timeshares, trips, and wine was always present. Entertainment team was rude save for one guy Paol and one lady (can't remember her name). My wife was shouted down by one of the team members when she was cheering for her nephew in a game. Why, I don't know and we couldn't figure it out. The staff as a whole seemed to gravitate toward those who are Preferred Club Members and we were not, but we were always close to them. So, if you don't want to be ignored, become a club member. We are not alcoholics, but the drinks were only fair and not at all strong. Pillow menu was another joke. Orthopeadic pillows we chose looked like they came from Dollar General.
All in all, I would never stay here again. For the money I spent it was not even close to worth it. I will go back to Sandos which was cheaper or try a different one. I wanted great customer service and I got dirty looks and a feeling of being ignored by the staff.

Room Tip: If you want to feel like you belong, you have to join the preferred club. Get to pools early to get...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media Coordinator at Now Jade Riviera Cancun Resort & Spa, responded to this review, July 25, 2014
Dear Sir,

Thank you for taking the time to share your comments on Tripadvisor about your recent stay our resort. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. All of the comments are addressed to the involved department.

We appreciate your good comments about the Explorer’s Club. We will share your feedback with the staff.

We very much appreciate your comments that help us to continue improving our facilities and services. We hope to have the opportunity to welcome you again and restore your confidence in our service.

Sincerely yours,

Olivia Rodríguez
Social Media Coordinador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 Family Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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