Resort was perfect if you just want to eat, sleep, drink, sit in the sun, and IGNORE what is beyond the resort walls. Mexico always seems to forget that the tourist experience starts as soon as the wheels hit the ground and it's important how the place looks & feels between the airport and resorts. In my opinion, it's border line 3rd World from the airport to Now Jade. It doesn't feel particularly safe, the infrastructure is poorly maintained, businesses and residences along the highway are filthy, and the little town of Puerto Morales which you pass through is a dump... (Actually, I've seen dumps with fewer wild dogs and better maintenance). Perhaps that is just what Mexico is all about but they need to improve to earn my vacation dollars again. Given the low cost of labour there is no excuse because their revenue (hotels/food/transportation/golf/activities) is similar to what is charged in 1st World vacation destinations that have higher costs.
The food at the restaurants was high quality, had great presentation, and offered a lot of variety. Asian place was the best. We couldn't have asked for better. House red wine was great so purchasing premium bottles was not required. We never had to wait for a table when we were a group between 2-6. Upgrading to a preferred room was a good decision because it gave us access to the French restaurant that was open for breakfast (buffet was the only other alternative). The scrambled eggs, fruit, and French toast was fantastic there.
Beer and mixed drinks were fine and they will make them strong if you want. Eastern European bartender (name started with a D) down at the ocean bar was fantastic...always working hard with creative drinks and saying "let's get this party started!!".
Staff were ALL friendly and very hard working. Could not ask for more and they deserve recognition for the long hours they seem to put in.
Resort was modern, clean, and in good shape overall. A few signs of wear (some chipped hallway tiles, missing pool tiles, rusting bolts on the glass pillar fixtures near lobby bar) but nothing to complain about...
We had no timeshare pressure (nobody even talked about it) and the local vendors on the beach kept their distance. Entertainment team was always accessible but left people alone that didn't want to participate.
Wifi was average speed but expensive at $17/day in regular rooms (free in preferred). It's 2014 and should be free across the resort. Rooms also have an annoying 1-device per week policy and iPhone tethering (to try and defeat this restriction) doesn't work. I can't imagine why they would have such a policy except that it is a pure cash-grab. My wife and I use the same amount of bandwidth if we surf at the same time or one after another.
TVs were not high definition which is, again, not acceptable in 2014. I don't care who you are, when spending a week at a resort and reading at the beach all day, there will be evenings when watching tv is the best way to relax.
The beach was fine at the resort but is littered with seaweed and significant amounts of plastic garbage once you walk about 5 min to the north or 10min south of the resort. Not great if you enjoy walks on the beach. It's a shame the Mexican government nor the property owners on the strip don't stand up and take care of the problem for its guests and the environment.
Tipping for beach drink service and at the bars/restaurants was by far the norm. It was rare to not see a tip given. I have no problem with tipping and the staff deserve the incentive but it was annoying to carry money with me everywhere I went including the beach. I brought about $100 in $1's and $5's and they were gone after 6 nights. I would prefer they charge a bit more for the room and implement a no tipping policy (like club med) that is enforced. Alternatively, if we could sign something after meals and even at the beach to charge the tips to the room it would be better.
Golf options were hard to figure out and staff was not knowledgeable about the subject. It doesn't seem like many people arrive with golf in mind despite several good courses in the area. Golf was "free" for resort guests at the Nick Price Coral golf course 20min away but it was a $90 round-trip cab ride plus $50 for half the golf cart and an extra $35 for teeing off before 1pm. Better off sticking to the US if you want to golf.
- Also Known As:
- Now Jade Riviera Cancun Hotel
- Now Jade Riviera Cancun Hotel Puerto Morelos
- Now Jade Riviera Cancun Resort And Spa
- Nh Hotels Puerto Morelos
- Nh Hotel Puerto Morelos
- Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos
- Official Description (provided by the hotel):
- Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more less
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