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“Excellent” 5 of 5 stars
Review of Now Jade Riviera Cancun Resort & Spa

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Now Jade Riviera Cancun Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico   |  
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Ranked #9 of 23 Hotels in Puerto Morelos
monroe twp
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Excellent”
5 of 5 stars Reviewed March 13, 2013

We will be leaving for another Mexico trip, we are returning to NOW JADE one of favorite spots. Love everything about this resort, cannot rate it high enough..... We found nothing bad about this resort and I can honestly say Nothing is wrong here. you will have the best time ever....

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,848 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,283)
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English first
Muskoka, ON. Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 12, 2013

We recently returned from a week at the Now Jade Cancun Resort and Spa. We have been regulars at all-inclusive resorts since 1999. We have stayed at a number of Resorts throughout Mexico and Dominican Republic in chains including: RIU, Palladium, Bahia Principe, Princess, Occidental, Barcelo, Blau among others.

I can say without hestation this was our best overall expereince. We loved the idea of "no wristbands" and the fact that you didn't need to make dinner reservations at the a'la'carte restaurants and that you weren't limited to the number of dinners at the a'la'cartes. The food was exceptional at all food and beverage outlets. We loved the idea that at the buffet restaurant - where we had lunch (mostly) and breakfast - that you could be overlooking the ocean and sit either inside (in the air conditioning) or outside on the expansive deck.

The guest rooms were wonderful...we had emailed the Resort prior to our arrival as we were part of a larger group (8 in total) arriving on different days (with different tour operators) hoping to be as close together as possible - which was gratefully accomodated (which was also likely assisted by my cousins that arrived on site first)! We loved the location of our building (Building 5) which was close to everything. With it being in the hub of the Resort - it was not noisy and had wonderful views of the pool and ocean! Obviously the higher up your room was - the better the view but we had the most perfect set-up on the 3rd floor with an extra large terrace which easily could have accomodated our larger group (if needed). The bathrooms were gorgeous with a 2-seater jacuzzi tub and a separate extra large shower room overlooking the pool/ocean. The amenities were wonderful - as well, we appreciated very much the larger size bottles of shampoo, bodywash, lotion and sunscreen. The rooms were well appointed - the beds were extremely comfortable and we loved the choice of pillows available!

The restaurants were wonderful..........we got to them all with the exception of the Mexican restaurant. We enjoyed the buffet each mornig for breakfast and at lunchtime. Although we liked the idea of table service at lunchtime at Castaway overlooking the ocean/pool, we only went there on our day of arrival! We liked it very much but the buffet allowed us to have the variety we like! We really enjoyed Spice....and went with a larger group to the teppanyaki table the one night and then just the two of us went for the regular menu another evening. We thought the food was exceptional. We went to the Italian restaurant 2 nights and also enjoyed Cin Cin. We did like the (French) food at Mecure but unfortuantely we had our only bad service experience there which affected our overall impression of that restauant. As I am a wine drinker, I must make special mention that we loved the house wine...it was the best house wine I ever had at an all-inclusive - I usually bring my own.....it was from either Chilie (white) or Argentina (red).......

On a few occassions they served specialty coffees in the lobby bar....I love the idea but thought they were offerred too early. I would have liked to have seen them offerred later - maybe from 9:00 PM.

I loved the coffee shop where we enjoyed daily latte's - sometimes with a shot of Bailey's...yummy!!

The size of the resort was perfect..........everything was within a few steps of our room. This would be a perfect resort for seniors and those with mobility issues. It even had elevators. There was no need for shuttles which I have found almost a necessity at many of the Resorts we have stayed at recently. Despite the size (which I see as a big plus), we never had probems finding chairs at the Beach or pool areas or a table outside on the deck at breakfast or lunchtime. In fact, we often wondered where all the people were - but with so many amenities the people were spread out throughout the resort or enjoying some of the nearby attractions. The lobby was huge and featured live music each evening which we really liked. We don't typically go for the entertainment "shows" but did enjoy the classic rock show one evening in the theatre. The band was exceptional and played many of the classics of the 70's and 80's.

The staff (with the exception of one server in Mecure) were extremely professional and friendly with an eye always on providing exceptional customer service. We especially liked Suzie - on the beach operating from the Mix Beach Bar. The service she provided was second to none....after our first day she knew us, our routine, our favourite drinks and often made suggestions to us as to new drinks we might like to try. She is a credit to Now Jade!

We look forward to visiting other Resorts within the Chain We have already checked out Now Larimar in Punta Cana and have already recommended Now Jade to my sister who hopes to travel to Mexico with her family in the next few weeks. Without hesitation I would recommend this Resort!

Room Tip: Building 5 is within the HUB - yet it is quiet. Obviously higher rooms would have the best views an...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint John, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 11, 2013

Just got back from our vacation...and want to say it was awesome! We enjoyed our stay the resort was clean and the service was great and the people were delightful. We are beach goers and we loved the beach the sand was like powder and the water was terrific. The food was delish, I especially enjoyed Castaway! We enjoyed our shopping day out to Playa Carmen, we had a blast. I highly recommend this resort and would return again!

Room Tip: We had 1420...we had a view of the pool and beach, convinent to everything!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2013

We stay at the resort on feb 9 to the 19th, we up graded our package to the premium club with an ocean view. We found the staff to be very friendly, the food was excellent. We were very pleased that we did not have to make reservations for dining. Our room was always cleaned and we had fresh towels and linens everyday. The only problems that we found was the Internet in our room worked only 2 days of our 10 day visit, and it was extremely hard to find change in order to tip. We liked the fact that it was quiet. The beach was very rocky and the water was always choppy. The next time we visit Mexico we will try a different resort.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media at Now Jade Riviera Cancun Resort & Spa, responded to this review, March 12, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

At Now Jade Riviera Cancun we all do our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your stay.

We appreciate very much your feedback that helps us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future

Cordially yours,

Olivia Rodriguez
Social Media Coordinator
Now Jade Riviera Cancun
Info.nojrc@nowresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesport, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 8, 2013

Six of us had a nice time at the Now Jade.food was very very good .beach towels and chairs are plentiful. we had live bands and that was very nice . Beaches were very rocky and not a whole lot of place to walk but still beautiful. The lounge at night was very sterile all indoor lobby....lacked outdoor island experience. Beautiful breakfast spot overlooking the Caribbean.
Place was clean....good management...friendly staff.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media at Now Jade Riviera Cancun Resort & Spa, responded to this review, March 12, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

We appreciate for sharing your comments on Tripdavisor about our facilities, but mostly about the service provided by our staff. We are very proud of them and we strongly believe that they are the most important element in our resort.

We we wish to have the privilege to welcome you again in the near future

Cordially yours,

Olivia Rodriguez
Social Media Coordinator
Now Jade Riviera Cancun
Info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013

The over all was very good. My Self and wife have visit the resort for the second time. Would come back for a third. The food and pool Was most enjoyable. The staff was always friendly toward us and made us feel very welcome. I would like to mention several members of your staff that made the trip worth while, David, Mary, Egar, Suemy, and the staff that cooked the fine meals.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 8, 2013

Stayed here at the end of Jan 2013 and had a wonderful time. Everybody was extremely helpful and the hotel was lovely. A little far out from the hustle and bustle of Cancun but perfect for a family friendly holiday with lots to do on site. Lucky enough to have a Preferred Club room and well worhth the little extra that it costs.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NowJadeRC, Social Media at Now Jade Riviera Cancun Resort & Spa, responded to this review, March 12, 2013
Dear Sir / Madam,

On behalf of the entire staff of Now Jade Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun.

Our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts as well.

We appreciate very much your feedback that helps us to continue improving our facilities, services and we wish to have the privilege to welcome you again in the near future

Cordially yours,

Olivia Rodriguez
Social Media Coordinator
Now Jade Riviera Cancun
Info.nojrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Jade Riviera Cancun Resort & Spa

Address: Unidad 26, Mz. 20, Lote 1-1, SM. 3, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Spa Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
#9 On the Beach Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Now Jade Riviera Cancun Resort & Spa 4*
Number of rooms: 550
Official Description (provided by the hotel):
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 
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Also Known As:
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Hotel Puerto Morelos
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Riviera Maya, Mexico - Puerto Morelos

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