My husband and I enjoyed our stay from the 5th till the 18th of December. We landed very lucky with the weather hot and sunny. The staff were all lovely and friendly with a cheery smile every time you met them. Room we had was great no problems except oneday when the bath leaked one quick phone call and it was dealt with very quickly. The bed was one of the most comfortable hotel beds we have ever slept in. Room service very good. Restaurants all reasonably Le ch. fantastic (good company that night).
Special mention to Victor the barman he never forgets what you were drinking, one very memorable night at Victors bar, all I will say about that is Buzz Ireland you know who you are.
We were there at low occupancy I don't think I would like to be there when it was full.
We had a lovely time at this hotel but overall I would say a 4 star a little more work to bring it up to a 5 star but I am sure they will manage that eventually.
- Official Description (provided by the hotel):
- This Gourmet Inclusive®, 438-suite hotel is just 20 minutes from the airport in Cancun. Special experiences foster togetherness for families, couples and groups of friends. Azul Sensatori caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens Club. ... more less
- Reservation Options:
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- Also Known As:
- Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
- Azul Sensatori By Karisma Hotel
- Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos