We used a travel agent to book this vacation. I believe that we were quite clear when we stated that we were traveling with a younger, single friend, and therefore nightlife was an important factor when choosing a resort. The agent very highly recommended this resort and was so convincing that we eagerly accepted the advice.
We had very high hopes at check in. The resort is beautiful. Our travel agent noted that my husband and I were on our honeymoon so the check in clerk upgraded us to a premium room. WE VERY CLEARLY STATED that we were traveling with a friend and did not want the upgrade if it meant we would be separated. (He was staying in a “Luxury Ocean View” room.) We were assured that he would be free to come visit us in the premium section and we could share the facilities. Later we discovered that this is completely against the rules and we were reprimanded every time we met with our friend - even to the point of harassment.
While the resort is beautiful and has some features that places it above other Mexican resorts (several pools, a la carte restaurants, large rooms, higher class profile, very relaxing atmosphere and no wrist bands), it should never be recommended to anyone except people traveling with young children or senior citizens. After the nightly entertainment ended at 10:00 soothing saxophone music ushered people to their rooms and night security came out to ensure that everyone stayed there. My friend went for a walk by himself at 1:00 am and a security guard actually came and requested that he go back to bed! The same friend came to visit us at our room and stayed until late at night and security came to our door and told us that we weren’t allowed to have 3 people in our room. (a little confusing since we booked and paid for 2 rooms and the internet says maximum 3 adults per room!)
By the end of this experience we had become paranoid and terrified of making any wrong moves. We spent most of our time trying to break our friend of his negative mood as he referred to the resort as a prison. We ended up spending most of our time off resort, making for a very expensive vacation as most of our meals, beverages, and entertainment were bought off site. Since it is a 45 minute taxi ride to the nearest town, we easily spent $500 in cab fares alone.
Even beyond the social stresses of the resort we were disappointed in other ways. The main reason I wanted to choose this resort was because of the in-room Jacuzzis. (Very romantic for our honeymoon, I thought.) The jacuzzi did not work. We had it repaired and it worked once and broke again. The same thing happened with our telephone. Repair men were in our room almost as often as we were. Furthermore, the beach was treacherous with large rocks in the water after 25 feet. You need to go further than 25 feet if you want the water above your knees. I ventured out a couple of times and ended up seriously bruised all over my legs. We ended up walking up the shoreline to the neighbouring resorts, hoping that no one would notice as we swam in their rock-free water and and tanned on their white sand beaches which were more like icing sugar than the course, gritty sand at Sensitori. I was also very confused as to why our friend's “luxury ocean view room” did not actually have a view of the ocean.
I have to say, I have traveled extensively and this is the first time I have ever been made to feel like an intruder! I have paid HALF as much for Mexican resorts which were almost as nice (in some ways nicer- better food!) and much, much more welcoming. We came home feeling stressed, ill-favoured, and ended up spending more than double for what should have been an all inclusive vacation.
- Official Description (provided by the hotel):
- This Gourmet Inclusive®, 438-suite hotel is just 20 minutes from the airport in Cancun. Special experiences foster togetherness for families, couples and groups of friends. Azul Sensatori caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens Club. ... more less
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- Also Known As:
- Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
- Azul Sensatori By Karisma Hotel
- Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos