Just spent a week here with my wife and two children. I'll break it down, but my overall assessment is that this place is a winner.
Arrival: Barely 15-20 minutes south of the airport in Cancun, it's lovely to arrive to a cold moist fresh smelling towel, and a glass of champagne. They even brought special drinks for our kids. Nice start.
Rooms. Leyser the bellhop, took us to our rooms, giving us a mini tour en route, and providing little pearls of wisdom as we walked. We had two connected rooms that overlooked the pool and the beach, in the family section. A king for us, and two queens for our kids. Nice having two full bathrooms. The lock on our sliding door to the balcony was broken. There was someone there to fix it in 6 minutes. They hype the in room jaccuzis, we used it once. Takes a long time to fill, and the water is tap, so it has this funky smell. Leyser reminded us not to drink the tap, but plenty of bottled water provided. The showers were just meh, fair temp, but not a lot of water pressure. Yes the sinks are elevated, but not a big deal for us. Overall comfy beds, nice pillows, and quite clean.The balconies even have little extendable racks to dry swimsuits and stuff.
Food: Three main restaurants for B,L,D, and another for dinner only. Spoons is the main buffet, with lots of choices, where most families with little kids ate. One could always find something good. It was certainly the quickest option. The Mexican was also great for any meal, with an abbreviated buffet option at lunch, including ceviches and great tortilla soup you do yourself. The ala carte options are great, fresh fish tacos...Nice! The seafood place was also great, nice options for all meals, relaxed, friendly service. The Tapaz, right off the lobby for dinner had a fixed 6 course menu of small bites. Once through them all, you could just ask for a repaet of any course you liked. This was a very nice meal as well. We did not eat at Le Chique. When we went to make a res, they said it's a 3 hour meal. The kids club is only open for two hours in the evening. They said we could get a sitter for the extra hour at $50 for our two kids, on top of the surcharge to eat there. We passed. There is a nice daily BBQ on the beach, with grilled items, Paella, and salads, with a nice area of picnic tables amongst the palm trees to enjoy it all in. Overall food quality better than anywhere we've eaten in Mexico. But remember, you're still at an AI resort in Mexico.
Amenities: The pools, bars, public areas, kids club, beach, all very well kept. Neat clean. Our kids loved the club, with a large variety of activities, both indoors and out. They didn't want to leave. The entertainment in the evenings is typical resort fare, but that being said, it was all well done, and was entertaining. The fire show on the beach, and the music laden shows in the rooftop facility were just fine.
The Experience: Overall this was a great trip, and it's largely due to the people. Everyone was friendly, and helpful. There is alot to do here, or do nothing if you like. We liked the little thatched retreat just behind the Mexican retaurant, with big day beds and swings, where you could have a little self serve icecream cone, or an afternoon coffee, and just relax. There are alot of folks from all over the place, couples, families with young children, groups for weddings. It was all good. Everyone was pleasant and respectful.
Overall, I'd recommend the place, and my kids were already asking when we can come back.I'm sure we will.
- Official Description (provided by the hotel):
- This Gourmet Inclusive®, 438-suite hotel is just 20 minutes from the airport in Cancun. Special experiences foster togetherness for families, couples and groups of friends. Azul Sensatori caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens Club. ... more less
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- Also Known As:
- Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
- Azul Sensatori By Karisma Hotel
- Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico - Puerto Morelos