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“A delighful stay.” 5 of 5 stars
Review of Ocean Coral & Turquesa

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Ocean Coral & Turquesa
3.5 of 5 Resort (All-Inclusive)   |   SM 12, Mza 15, Lote 1-02, 103 Predio Maria Irene | Municipio Benito Juarez, Puerto Morelos 77511, Mexico   |  
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Ranked #8 of 23 Hotels in Puerto Morelos
Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A delighful stay.”
5 of 5 stars Reviewed August 5, 2014

The resort was nicely laid out, each building had an elevator. Four separate pools to accommodate your mood, and a good variety of food.

I would like to mention the excellent services provided to me by Daniel, event coordinator, and the excellent service that was rendered to me during the event by Adrian Arjona, Jorge Olvora, Jesus Alvares, Ydelfonso Pech and Guiu Cab. I was pleasantly pleased with the resort and the staff, I was greeted by Adrian's infectious cheerful personality each morning.

My only complaint was the hostess/host at the restaurants, they were not receptive or accommodating to parties of 7-9 people. They were resistant to the idea of adding a chair to an existing table or putting 2 tables. Most of the time the response was the restaurant was booked, with sections of empty tables. Other than the specialty restaurant seating issue, all 65 of us had a great time.

Room Tip: I don't think there was a bad room at the resort. All the rooms were equipped with a dehumidifi...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,254 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,383)
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English first
Burlington, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 4, 2014

We recently stayed at this resort from July 23-30. We attempted to find out more about this resort but there was not much infor available than what was provided by the tour operator and the Trip Advisor website. The resort is clean, medium sized with friendly staff and the food was varied and plentiful.
Our check in was a little slow as there a number of documents to complete and sign and there weren’t many staff to cater for new folks who have just arrived. Nevertheless, we were greeted with some cold drinks and the staff were very accommodating when we requested a change of rooms (due to the ocean view which we had requested and paid extra for). The rooms were very spacious and clean and provided the much needed A/C during our stay (albeit a little noisy as they need to be on all the time).
The hotel was in good shape and had a variety of restaurants to suite all tastes including a coffee shop and a specialty section in the buffet for those with dietary restrictions. The only issues we came across were:
1. limited wifi range (not available on the beach & parts of the resort)
2. Instability of the wifi – sometimes dropped connection no matter where we were
3. The areas where the tour operator provided excursions was without A/C and consequently everyone was sweating in this space; moving out to another location only resulted in the excursions staff being harassed by the security in the building
4. The theatre where many shows took place was also without much needed A/C which meant a lot of sweaty people
5. The pillows were lumpy! Not much of an issue for me but I know some members of my party thought they needed to be replaced!
The hotel provides a variety of activities for everyday of the week however, the least publicized is the bike tour – I discovered this 2 days before we departed. Try to go on this tour as it provides a visit to the local town of Puerto Morelos and habitants nearby. This is leisurely tour to this quaint sleepy town where you are given time for refreshments and shopping before heading back to the resort. Our tour guide, Argel was excellent.

Room Tip: Choose top floor otherwise your balcony will face trees
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear prakash96,
We want to thank you for sharing your comments regarding your last stay at our resort. We are glad to read that overall you were satisfied with our facilities and great variety in our offer. We also like to thank you for letting us know about the good time you had with Argel, from our entertainment staff, while participating in our bike tour to Puerto Morelos, which is totally free for our guests. We truly appreciate your suggestion and observations about the aspects of your stay that need our attention. In this manner, we like to inform that our IT department is already working with our Wi-Fi supplier in order to provide a better service to our guests. Thank you for choosing our resort. We are looking forward your next visit.
Bests,
The Ocean Coral & Turquesa Management
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Lima, Peru
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 4, 2014

This hotel has the best service I have ever found, beautiful beach, amazing pools, great nightlife and entertainment, the only downside is the car rental company, they scammed us and we found drugs in one of their cars, don't get cars in dollar, THEY WONT HELP YOU WHATSOEVER, but.... The hotel is magnificent and the staff is just the friendliest, I am very happy with this hotel

Room Tip: Every room in this hotel is amazing, try to get an ocean view.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear JbringasD,
We truly appreciate that you took the time to share your experience while staying at our resort. It is good to learn that you received the Ocean Service we are used to give to our guests, and that you truly enjoyed your vacation. On the other side, we lament that you found this type of inconvenience with Car Rental Company. Please, allow us to enlighten that this business is a concession of the resort, and its operation is independent from Ocean Coral & Turquesa. Even so, you were assisted by our staff and the report of this incident was extended to the management of the Car Rental Company, who take immediate actions in order to prevent this situation to repeat. Nevertheless, it is good to learn that besides this incident, you had an amazing trip. We hope to have the opportunity to host you again in the future.
Kind regards,
The Ocean Coral & Turquesa Management
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Cornwall, New York
1 review
4 of 5 stars Reviewed August 4, 2014

I am a teenage girl who visited with my large extended family. There was always an activity going on at one of the pools for the kids and lots of drinks for the adults! The activities staff were great during the day and in the shows at night.
Would recommend to anyone!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear Kelsie C,
We want to thank you for choosing our resort as your vacation destination. It is good to learn that you had a memorable experience while staying at OCT. With reward we learn that the activities and friendliness of our entertainment staff was the highlight of your trip. Thank you for recommending our resort to the users of this site. We hope to see you back soon.
Warm regards,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 3, 2014

Just returned from 1 week at OC. Family reunion of almost 40, 29 traveling together from LAX. Transfer to hotel and check-in was smooth. My travel agent had requested an upgrade for my room as a courtesy for bringing a large group. Unfortunately, that request was not honored.

Meals- Our travel agent had confirmed 2 buffet dinners for us where we would all be able to sit in the same area. Unfortunately, the day we arrived, the "captain" that evening didn't know about the arrangements, but was able to accomodate our group since it was early evening. Mike's was great for coffee and a quick sandwich. The buffet was good for all of us. A few of our group tried the Japanese restaurant and the reviews were mixed. I tried to request room service on one evening and no one answered the call after multiple calls.
Some of our group were invited to the Chef's dinner. At first, I thought there was a "catch" to the exclusive invitation. It was an intimate 4 course meal with an interesting tour of the main resort kitchen. We were dressed in chef attire and treated like royalty. A big thanks to Chef Alan for the fabulous dinner and great experience.

Pools/beach- Concur with other reviews, pools nice and clean. No problem with chair or cabana availability. We didn't mind sea grass. The towel card game was a drag. Many of us took our own towels to avoid the dreaded threat of paying $30 if we didn't return one of theirs.

Tours- We did the snorkeling tour offered by the hotel. Highly recommend it if you are looking for a short boat ride and awesome experience. We also booked a tour to Isla Mujeres which included snorkeling, buffet lunch on another part of the island, and a short stop in downtown. When we arrived at the point of departure, they separated our group based on the boats that were heading out. We insisted on being on the same boat and it took a while until they figured it out and eventually we had a great catamaran and tour guide. We also went to Chichen Itza and visited a cenote.

We booked through an "unofficial" tour operator that has an "office" under a white umbrella on the beach. The cost of the trips were much less that what the hotel tour operators offered us, so we took the risk. We are not too picky and are used to the accomodations that may be made with a discounted price. The lower price came with traveling in vans versus a comfortable tour bus and some confusion at the start of the tours. I would probably NOT recommend the beach tour vendors if this is your first time in cancun and you do not speak the language. It worked for our family, but we definitely had to be flexible, open-minded, and very assertive.
Unfortunately, many of our group got "slack" from the Apple Vacation reps for not taking the tours with them. I also got a call in my room questioning me as to why we had not booked with them and that they count on a commission also. Definitely not professional at all!

Nightlife- The nightly shows are an option. However, the theatre was hot and stuffy and we only attended one. The young adults of our group had a blast with the nightly DJ by the pool bar. I also applaud the security staff for monitoring the area and making sure that everyone was safe. I specifically witnessed security personnel asking a very drunk young lady if she knew the 2 young men that were trying to escort her. Really appreciated this.
It was evident that there were some management issues. Myself and another family member attempted to e-mail the hotel with some questions and the first response took several weeks and another e-mail was never answered. Another family member that booked her stay online had a horrible experience with the front staff and main manager. Additionally, I observed a few other guests concerned about not having their reservations honored.

In general, I have experienced more personal and professional attention at other smaller resorts in Cancun. However, the OC has more activities and some nightlife for the younger crowd. I would recommend the resort for families. I would probably not return due to the better customer service I have experienced at other all-inclusives.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNSET BEACH
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 3, 2014

We just returned from a wonderful week at Ocean Coral and Turquesa. As time share owners, we stayed in the privilege section and felt is was well worth it. We were able to make reservations for dinner and received superb attention in the privilege lounge for breakfast. Some of our favorite staff members were Luis, Vanessa, Sergio, Angel, Miguel, Alonso and Blanca. Each of them went out of their way to make sure every aspect of our vacation was completely fabulous. We were a group of eight including a 2 month old baby and our every need was met. The staff was sure to remember every detail including all our names, preference for food and drink and even our favorite spot to sit on the beach. I would highly recommend this resort.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCT-CustomerService, Manager at Ocean Coral & Turquesa, responded to this review, August 5, 2014
Dear jgonsalves1,
We want to express our gratitude for taking the time to share your opinion about our resort. It is rewarding to learn that you enjoyed our facilities, offer and friendliness of our staff. On the other side, we regret that the behavior and attitude of some of our guests made you feel uncomfortable. Please let us enlighten that in case that a guest does not respect the norms of our resort, our security staff will be ready to ensure the good atmosphere and interaction between our guests. Furthermore, we are glad to learn that this does not mean an impediment for you to have an awesome time at OCT. We hope that when returning to Riviera Maya, you will give us the opportunity to welcome you once again in our property.
Bests,
The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Defiance, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 3, 2014

If you vacation at the Ocean Coral and Turquesa make sure to visit the Route 66 Diner and ask for Alberto. My grand kids loved eating there! The staff is very friendly and the food is pretty good! They planned a birthday celebration for us--it was excellent! The entire staff was friendly and super nice to the kids!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Coral & Turquesa

Address: SM 12, Mza 15, Lote 1-02, 103 Predio Maria Irene | Municipio Benito Juarez, Puerto Morelos 77511, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Top resorts Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ocean Coral & Turquesa 3.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communites. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more   less 
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Also Known As:
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral And Turquesa
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos

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