Just returned from 1 week at OC. Family reunion of almost 40, 29 traveling together from LAX. Transfer to hotel and check-in was smooth. My travel agent had requested an upgrade for my room as a courtesy for bringing a large group. Unfortunately, that request was not honored.
Meals- Our travel agent had confirmed 2 buffet dinners for us where we would all be able to sit in the same area. Unfortunately, the day we arrived, the "captain" that evening didn't know about the arrangements, but was able to accomodate our group since it was early evening. Mike's was great for coffee and a quick sandwich. The buffet was good for all of us. A few of our group tried the Japanese restaurant and the reviews were mixed. I tried to request room service on one evening and no one answered the call after multiple calls.
Some of our group were invited to the Chef's dinner. At first, I thought there was a "catch" to the exclusive invitation. It was an intimate 4 course meal with an interesting tour of the main resort kitchen. We were dressed in chef attire and treated like royalty. A big thanks to Chef Alan for the fabulous dinner and great experience.
Pools/beach- Concur with other reviews, pools nice and clean. No problem with chair or cabana availability. We didn't mind sea grass. The towel card game was a drag. Many of us took our own towels to avoid the dreaded threat of paying $30 if we didn't return one of theirs.
Tours- We did the snorkeling tour offered by the hotel. Highly recommend it if you are looking for a short boat ride and awesome experience. We also booked a tour to Isla Mujeres which included snorkeling, buffet lunch on another part of the island, and a short stop in downtown. When we arrived at the point of departure, they separated our group based on the boats that were heading out. We insisted on being on the same boat and it took a while until they figured it out and eventually we had a great catamaran and tour guide. We also went to Chichen Itza and visited a cenote.
We booked through an "unofficial" tour operator that has an "office" under a white umbrella on the beach. The cost of the trips were much less that what the hotel tour operators offered us, so we took the risk. We are not too picky and are used to the accomodations that may be made with a discounted price. The lower price came with traveling in vans versus a comfortable tour bus and some confusion at the start of the tours. I would probably NOT recommend the beach tour vendors if this is your first time in cancun and you do not speak the language. It worked for our family, but we definitely had to be flexible, open-minded, and very assertive.
Unfortunately, many of our group got "slack" from the Apple Vacation reps for not taking the tours with them. I also got a call in my room questioning me as to why we had not booked with them and that they count on a commission also. Definitely not professional at all!
Nightlife- The nightly shows are an option. However, the theatre was hot and stuffy and we only attended one. The young adults of our group had a blast with the nightly DJ by the pool bar. I also applaud the security staff for monitoring the area and making sure that everyone was safe. I specifically witnessed security personnel asking a very drunk young lady if she knew the 2 young men that were trying to escort her. Really appreciated this.
It was evident that there were some management issues. Myself and another family member attempted to e-mail the hotel with some questions and the first response took several weeks and another e-mail was never answered. Another family member that booked her stay online had a horrible experience with the front staff and main manager. Additionally, I observed a few other guests concerned about not having their reservations honored.
In general, I have experienced more personal and professional attention at other smaller resorts in Cancun. However, the OC has more activities and some nightlife for the younger crowd. I would recommend the resort for families. I would probably not return due to the better customer service I have experienced at other all-inclusives.
- Official Description (provided by the hotel):
- Located in the heart of the Mexican Caribbean, this enchanting all-inclusive resort offers an array of activities to engage your senses. This dazzling all-inclusive resort is located on prime beachfront property in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communites. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation. Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, a self-indulging spa vacation, even a business retreat, we have it all, in one all-inclusive package. ... more less
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- Also Known As:
- Ocean Coral And Turquesa
- Ocean Coral & Turquesa Hotel Puerto Morelos
- Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos